Leave a Review Serve
Really like the app, butttttt…
…it doesn’t have notifications. I’d like the app to tell me when I get a direct deposit and, more importantly, any purchases made. I make all my purchases, but what if a purchase is made without my knowledge such as someone unscrupulous finding my card or has my card information. This would be helpful right away in letting customer service know immediately to cancel it before they get a chance to spend more. Very surprised this app has no notifications.
I’m not sure why everyone else is having problems with customer service. I’m one of the first people who signed up for this card where I don’t pay a fee to load up. I’ve NEVER had a problem with this card or customer service.
Notifications aside, it is a problem with some stores and the US Post Office where you can only use it or it’s only recognized as a credit card and not debit when making a purchase. Having to go to an ATM to pay to take out money is a letdown especially in Biden’s economy where every dollar counts.
Other than that, everything has been great. Customer service has always been kind, courteous, and helpful. For those that had problems with customer service, I’m sorry they got the wrong operators, but I’ve never had a negative experience with AMEX Serve.Show lessTJ05
Hacked
I used to love this app it was my go to and wish it still was with 0 load charge 0 spend doesn't cost next to nothing to use.... With that said something went wrong somewhere because I have been hacked 3 times now and not happy with it especially when it comes to customer service it has to be the worst mostly in part that I don't know what they are saying half the time and they act like you hacked your own account somehow when clearly there is a whole new email address on my account that has never been there before and do you think they deleted it even when I told them that was the hackers email address not once nor twice not even 3 times which again I was told that it was deleted again so I am going to keep minimum balance in the account until I know that it is safe to use again! Not sure what the issue is with hiring English speaking employees God knows there is enough people out of work in the USA an don't understand why it is outsourced to other countries especially something as important as your money hard earned money!Show lessStihlmanthrunthru
Serve American Express
I have used two loadable debit card for about 5 years. I have been able to work with the team at Serve to make purchases online, transfer money to my child, my mother, and my niece. This card has helped me online with questionable sites. The help desk has been patient with me. My child has even been able to withdraw money from an ATM. Unfortunately, I lost one of my accounts due to questionable charges which could not be resolved due to the fact that I did not realize a fraud was being perpetrated and didn’t respond in time to their inquiries. Overall, when in doubt now, I request a new card with a new account number. This is a group which has evolved over the years with upgrades to security and, continues to work diligently to ensure customer satisfaction. A bumpy start getting going and, changes in management but overall not too shabby.Show lessAmericanvln1
Do not get this card!!! Beware!
I have been with Amex serve for years. When it’s good it’s good. But when it’s bad it’s HORRIBLE! Any time I’ve ran into an issue with this card be it locked for some bogus security reason, or just any RIDICULOUS matter, if you have to call customer service you might end up with a headache from frustration from the unbelievably INCOMPETENT service reps based overseas. They barely speak English and when they can’t solve a simple problem they immediately give you some false rule of why they can’t resolve it. And I mean making up bogus rules as they go. The moment you challenge it with FACTS you’re hung up on or placed in a ridiculously long hold until the call just ends. I’m clearing my funds today, February 9, 2023 and closing this account. Also, they’re not really a part of American Express. They are like an affiliate. Forget using overseas. Sometimes it works. Sometimes it doesn’t. Like it’s better to just use a different prepaid account. Do NOT USE AMEX SERVE!Show lessNikoh8
Swipe Only Card
Bought this card because it had the cheapest purchase fee, but it will only work on small instore purchases. Will NOT work in ATM and cannot purchase money orders! Took forever to find a way to talk to a real person from customer service but they were no help at all. The website to register the card is horrible. I tried to “activate” my 2 cards and both said “error”. Called customer service and they said I could only swipe the cards till I activate them. I tried 5 more times and no luck. I wish there was a way to remove my money without just spending it. That’s the whole point of getting a prepaid card to be able to use it as a debit, (money orders and ATM) but this card is horrible and is only good for gas stations and McDonald’s.Show lessRealPerson501
American Express serve
I have been using this card for many years now I enjoy using it although some places do not except American Express which is a bummer but overall a enjoy the easy access to whatever I need to do with my card whether it’s to link it to a bank account grab another card for my daughter and transfer funds yeah it’s a great card for my usesShow lessNick from Boston
Fake card
I wish I could give 0 stars. Please, I implore you not to waste your time with this joke of a “service”. They”ll just steal your money. I had my 2021 tax refund done with TaxAct. They gave me an option to get my refund directly deposited, sent via paper check or a prepaid card that will be sent in the mail. Turns out the joke of a card sent in the mail after filing out all the paperwork on their website was Serve. Don’t be fooled. Just because it has the American Express logo on the card does not mean it’s a legit pre paid card. They scammed me. When I checked the official IRS website it said that my refund has been sent on the 18th of May, two days ago. I got my Serve card sent to me about two weeks prior which perplexes me because they sent me an email saying that I’ve been denied a card. How, if I already have my card, it was already mailed to me with my name on it and even chose a pin upon signing up for the card. I keep trying to check my balance (which the IRS website already notified me my refund amount) on their automated machines over phone, their online website and this horrible app but it’s to no avail. I keep getting error messages and the card is never recognized. What’s worse is you cannot contact their support no matter what. They listed the number on the card but the second you call it, it hangs up on you. Stay away from TaxAct and Serve.Show lessDontGiveServeYourBusiness
Trash
Customer service is absolutely. Money goes missing or my money is locked And they cant help at all. They keep you on hold or transfer you all over the place. Then Sheena “the supervisor” acts like she can’t hear you and HANGS UP on you. You money is not safe with this and just trying to get any info on your problem is useless. Over $200 stuck on this card and they can tell me why I can’t use an ATM to take it out or why it’s even locked. They app wont let me freeze or unfreeze my card. Waste of time and money using this. Please don’t use this app or this card. Save yourself the hassle and money lossShow lessAndy Sanchez
Extremely Useless and poor customer service!!
My issue is with customer service I have had to order two cards from serve. Why because the agent didn’t put my apartment number on there when I ordered my permanent card.I’m still waiting to see if my card will arrive this is my second time having to wait 7-10 business days for a new card. They are useless and don’t try to help resolve any issue I will never file my taxes again through Jackson Hewitt!! Now that I know this is what you have to deal with to get your money.I’m pretty sure if I’m having this problem other people are as well never again!!Show lessanajashadai
Can’t use mobile deposit
I have been with serve for more than 4 years. I used it for my direct deposit. Recently I got a new job and instead direct deposit the company sent me a paycheck. I tried to do mobile deposit on the app and when I click the mobile deposit option it gives me error with a message “we are sorry we are having technical difficulties please try again later” this has been happening for 4 days. Then I called a customer service and the customer service told it was Ingo that handle the check processing so they transferred me to Ingo and then after speaking to Ingo they told me it was the serve app that was having the problem and they cannot do anything on that. I got back again to serve customer serve and they are again telling me that it was Ingo. So frustrating! I even deleted the app and reinstalled it and yet I am still having the same problem.Show lessMoonrocks233
