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Miss the "Old" American Express Serve
I have been a faithful American Express Serve card customer for many years. With that being said, this new app upgrade is BEYOND FRUSTRATING!! Customer Service is even worse now than it was before, and before is was pretty mediocre! My notifications only work sometimes. I've had a pending charge/transaction on hold now for almost 30days. So that's $150 that is mine but I can't even use til the transaction/hold completes. Customer service is no help either! 😬😤😠🤦🏽♀️ If it wasn't for the Early Access Direct Deposit I would have been GONE a LOOONNGG TIME AGO!!! Get it together Serve!Show lessMrsARuns44 Flowers
Risk vs Benefit
This card is amazing to use for direct deposits, especially if you want your deposit early! That is the positive!
The negatives are much longer.
It is a “prepaid card” therefore many places do not accept it as a form of payment because it isn’t debit or credit. Although your paycheck goes on there and there’s a touring and account number, it’s still considered prepaid.
You can not connect it to PLAID. American Express can be connected but not Serve. They should really fix this glitch as a lot of things use app to securely link your bank account. And this being my main account for deposits, it is important that the companies accessing my account see my payroll deposits.
It is impossible to contact customer service. There is no chat feature, no email, only a phone number. When you call, it takes forever to get connected. The customer service is foreign and hard to understand. A lot of the times, they can’t help you with what you need either!
There is no “pending deposit” notification. I can never tell if my deposit actually went to my account until it’s available, which is annoying.
This is NOT accepted in Canada. Like…anywhere! I found that out when I went to get a hotel and they refused the card. I went to the ATM and it refused the card as well. I was then stuck in Canada without money!
All of this needs attention and fixing from American Express if they’re going to continue to have their name and logo representing this card.Show lessolearyl3
Very Basic
You get what you pay for and if they charge you zero dollars then you can’t expect much service. As proof, their customer service is off-shore who are disinterested at best and clueless at worst. So don’t expect anything besides the very basic function of housing your funds and withdrawing them from an authorized ATM. But other stuff like sending them a stimulus check for deposit they will return it. You can try their InGo service for digital deposits but that sometimes doesn’t work either. I linked my Serve card to Apple Pay and it would decline every transaction even though swiping would work every time. Not the kind of experience you would expect from AMEX but I suppose this is their unwashed masses product. It’s ok but full of disappointment.Show lessBear in waiting
Horrible card!!!
The card gets locked every other time you try to use it where you have to call the company while your trying to make a purchase to get it unlocked they say security reasons always. They have been holding my money for over a week now when they claim it to hold it and release it as soon as they get notification it’s coming all lies. I was told it would be released on the September 25 was told it would be there the morning then by lunch then not until 10 pm at night and could never speak with a manger. Stay far away from this card.Show lessMelissa8823
WORST SERVICE EVER
It is impossible to get through to a competent person associated with this company. Over a span of MONTHS I have been waiting to be issued a replacement card. I call and every time they say I have to validate my address. I ask to speak to a supervisor and the supervisor is of no assistance and hangs up on me. I call back and the associates say they can’t locate my account or it doesn’t exist. They keep me on hold for up to ten minutes and continue to have no answers. It is completely ridiculous to not be able to get any information from anyone in this company. I have my money stuck in an account that I can’t even access because it requires someone FROM the company to either send me a card, or give me online access. Completely pathetic. Do not recommend for a second. Do not waste your time.Show lessClarisse Lough
Update unusable 6 week’s. Unacceptable
I’ve been a serve card user managed through iOS apps for 9 years. Until this update, app worked as expected with only minor outages. The most recent update has kept me from logging in via iOS app completely. The “oops something went wrong message” follows every login attempt from 3 different iOS devices (including iPad os). I’ve tried all the usual fixes, uninstall/reinstall, network changes, OS updates etc. Nothing. After 6 weeks of widespread outages for many, many users, no acknowledgement or messages from American Express as you’d expect from a large financial institution. Luckily I've successfully used a work around: logging in through web browsers. The controls through web login is terrible but usable with lots of patients.
Unacceptable American Express!
Unfortunately this situation has me looking for a replacement service.Show lessBHipp7
App Stopped Working
I have been a Serve customer for years. Love the card. Prefer to use cash over credit. Loved the app before. Recently they upgraded. Worked great for a few months then I couldn’t log in. I thought it was me. Right? Stupid user? No. I can log in from my PC just fine. I’ve deleted and reinstalled the app. I’ve restarted my phone. Everything. Still can’t log in. Serve doesn’t have any tech support so now I have no app. So really - don’t bother. You can use it from your desktop. Which is still great. But you can’t check your balance on the run or transfer funds when you need it. I feel like I’ve gone backwards 10 years. Definitely will be getting a different solution.Show lessAymles
Cannot log into app for WEEKS
For this garbage we pay $5.95 a month?! Not anymore, I’m switching to the free Cash App even though I despise Jack Dorsey!!! It has a free physical card associated with your account, by the way.
The new Serve app is horrible. Every time I try to log in it gives the singularly unhelpful response ‘oops, something went wrong, try again later.’ I could log in on the app two weeks ago. There is no problem with my account as I can log in just fine on Safari. IT’S THE BLASTED APP!!! How on earth does Amex, one of the most respected credit-card companies on the planet, allow such colossal incompetence for so long? If I could I’d give it -5 stars.Show lessCoastalwave
Get it right Amex
I have used this app for almost 2 years and now it’s giving me problems just like everyone is saying. Every time I put my password which I know is correct cause I can log in on the web sight …on the app it gives me the same saying that everyone is getting. Come on American Express get it right doesn’t anyone read these reviews by their customers??? We are saying the same things for the last few weeks FIX YOUR APP for your customers. The point of having an app is for the convenient for your customers! I get my pay check direct deposited into serve but if they can’t get their app fixed it’s fine I guess I will take my financial payments deposited into pay pal atleast their app is working lolShow lessazn4mcali
Updated to new version June 2021 - it works
After reading the newest reviews, I got concerned about updating to the new version, but it works fine on my iphone 8 plus with ios 13.4.1 (not the latest ios)
I had to re enter my login info after upgrade, however, it remembered my bank info and was able to load my card. I use it mainly for subscription services in case something funky goes on with a sudden up-charge on monthly package. 😊Show lessLJ Elevias
