Leave a Review Serve
So Sad…
I used to love the Amex Serve card and the app was very straight forward, intuitive, easy to use and stable. Unfortunately, the new app is horrendous! I can’t even log in, and believe me I have quadruple checked my password. I use a password manager and I’m able to log in on my laptop, but I get an error 9 out of 10 times I try to login on my phone. I have a sub account for my father and he has to call me to check on his balance and I am unable to check his balance unless I’m on my computer. That makes this app worthless, which in turn makes the card worthless. Unfortunately, I may have to look at other card options.
Update-I thought perhaps Amex sold the serve card, since the card/logo/app changed. Sure enough, just read something that said Amex sold Serve to another company. That is why the service and support has taken a nose dive.Show lessRedhd05
What Happened???
You took a app that was easy, had great eye appeal and turned it into a Minimalist looking app. Which is ok... the minimal performance is terrible . It has become useless to me. I find myself having to use the website for everything.
Besides the inconvenience of one time codes... never knowing how long the smallest actions , that use to take seconds to do will take. The old app I could literally be standing at the register and be able to move money add money, whatever without missing a beat ( holding up the cashier or the customer behind me ) something that never happened, into me having to step out of line... ok that said , I love my card. I hate your new app!!! Oh and a viable compensation would be wonderful... thank you . Ms. Sandra Mc PetersShow lessFratutis2
The new app update have too many glitches
I’ve been a serve customer for over five years now. There’s been a couple of things I don’t care for but still stuck around. I don’t like that there is a limit on how much you can withdraw. But I do like the fact that I get paid three days early which was one of the reasons I stayed. Recently they’ve made a change with the app and it’s terrible. Too many glitches, a lot of the time I can’t log in. There’s been plenty of times my husband and I have a hard time transferring money serve to serve to one another. I really wish they would’ve left the original app alone. There’s still a couple of things serve can do to make this a overall good debit card. I still have hope but I dont know how long I’ll stick around.Show lessserve user
A REASONABLE RECOMMENDATION
Hello SERVE App Developer,
The updated IOS version of this application hasn’t been as desirable as the previous version when factoring one issue in particular. Although seemingly more modern in appearance and options, the present version of the SERVE app apparently has a bug that causes it to randomly redirect to the login screen when attempting to carry out particular tasks. (Ex: Transferring funds from one SERVE account to another.)
There have been occasions where I’ve been repeatedly prompted to log back in due to the app randomly closing itself out. (Yes, the app has been uninstalled and reinstalled on 3 separate occasions as a troubleshooting method.) Overall, the app itself functions reasonably when I’m not being prompted to log-in on (3) separate occasions in one session. Hopefully this glitch can be addressed so that the user experience may become a more streamlined experience.
SERVE APP USERShow lessSERVE APP USER
Irritating
I would give this zero stars. But of course it won’t allows to go below one star. Apparently, we still have to give you some face. I never had a problem with this app until today. All I want to do is change my address. But of course why would it be that easy. It lets me put in my new address. But when I push save changes. It proceeds to tell me something went wrong and try again in a moment. That moment has been all day. You would think it would be fixed by now. But guess that is asking for to much. Please fix the bugs so I can give a better rating.Show lessThisgameisshady
Accepting Money Issue
I have been using this app for a long time without any problems. However, the new changes to the app keeps giving me an error and I can’t accept any money sent to me. I have to go online to accept the money. This needs to be fix because it’s a feature my husband and I use all the time. If this keeps up, then there is no reason to have the app.Show lessSilverladyluv
Customer service will hangup on you if they can’t fix the problem
I’m trying to download a bot of a statement to complete my PPP loan. First there’s a non functioning download button that only opens the statement and no matter Joe hard or how many ways you try and hit it just right, hero no download. I contacted customer service and they have basic instructions of things I had already tried and when that failed the representative said hold on one moment let me take a look at something......... yep if you’ve ever dealt with this company you guessed it he hung up on me. Once I get this document downloaded I’m closing my account and moving to someone who appreciates my business enough to actually try and resolve my issues not hangup on me and hide when I need support.Show lessG Money 702
Fix your new app please!
The old Serve app was fine. Everything necessary, everything worked.
I’ve had nothing but problems with the new app and no customer service team to talk to about it. Here are some of the issues I’ve had so far.....
-Failure to load whatsoever
-Loading, then crashing during thumbprint scanning and not loading again for hours
-Loading long enough to see my balance, then crashing and not loading again for hours
-Loading, but no buttons work and the blue circle just keeps spinnin’
-Closing and re-opening the app does nothing, or makes the loading issue worse next time
-I’ll give up trying, come back 30 mins or a couple hours later, and will still have issues with the app
Overall, the new app has only worked correctly maybe 35-40% of the time I’ve had it.
I do like the new look of things, but c’mon guys. I know I have an old phone (iPhone 6S+), but c’mon...
I may close my AmEx account because of this. I can understand glitches in games and other entertainment apps, but money is a more serious subject and now I’m nervous about this app and my account.
Please fix, and thanks in advance!Show lessthisguyhaslittledollarz
Unable to Access Account through newly launched App
I continue to receive a error message that something went wrong try back later every time I try to log in through the app. My account works fine through a browser and was working fine in the app prior to this so called enhancement/improvement to the app now it doesn’t work at all. On another note, customer service has been no help because supposedly this is a issue for the technical team who is always busy and they dont have a call back feature. So we are supposed to keep calling and wait on hold. I guess it’s time to find another service that works and has better customer service.Show lessLady_gemini1
Horrible New App Update
This new software update doesn’t work for Apple IPhone Pro running recent 14.2 Apple update. I can’t access my account from the app or online I had to call customer service to transfer money to my main account. I’m so done with SERVE, every two weeks it’s some kind of glitch in their system. Last time I in line looking stupid at Pets Mart trying to pay for my dogs grooming services but the transaction kept declining while taking three times money out my account. Worst part about it while all this is going on SERVE customer service wasn’t taking calls the recording would just hang up on you. They did fix it two days later without any communication with me.Show lessRegretful Costomer from OH
