Leave a Review Serve
New app is GARBAGE!
I’d like to know who gets paid the big bucks to make these stupid decisions. New logo and color are horrible complete crap and relate in No way what so ever to the app. Wasted at least 30 minutes of my time doing password resets to no avail. The moment I receive the link to reset my password with 50 seconds I click it.
Every time it tells me it’s timed out for security reasons. So I can no longer get into my account. American 🇺🇸 Express I’m James Wiechec 👀 ⬆️ my account using your time. And then call me so we can streamline this process. As of now you stole about an hour of my time and I’m letting you know about it.I think I deserve that hour of time back from you!Show lessQuick thinking jimmy
Disappointed
This new version does not live up to the hype. Plenty of bugs and kinks that should have been worked out prior to them going live with this. This new version is not user friendly and gives you all of these little stupid error messages (worded to patronize you) making it difficult to fully setup your account.
For example, I was unable to set up notifications/ alerts. Also did not see an option to access your balance with the quick swipe tool so you don’t have to log into your account every time.
If these bugs are not worked out I will cancel this card , not worth the hassle. It’s a prepaid card, the app should make accessing your funds easier not more difficult!Show lessbrowngirl50
Not happy with “UPDATE” Serve App(hate it)
I just “updated” my Serve App. I had to because when I tried to use my wonderful Serve app, a box kept opening to Update. I DO NOT LIKE THE UPDATE! There is a saying: “If it ain’t broke, don’t fix it.” I WAS HAPPY WITH THE ORIGINAL SERVE APP. This new app is a pain in the neck. I HATE IT!!! I don’t want to add another account, or “sub-account”, so STOP ASKING ME! I don’t want to “set a goal”, so STOP ASKING ME. Get off my Home Screen ! Rather than offer a “No”, you are only offered a yes type option or “Remind me Later”. Grrrr! I do NOT like it. It would be nice to have the OPTION TO SIMPLY JUST KEEP THE ORIGINAL APP THAT I’M HAPPY WITH. Can you please do that? Ugh!Show lessNew York gal
DO NOT BANK WITH SERVE
It really should be zero stars. Thousands of people haven’t been able to use their cards since yesterday morning. Then because of so many declines from trying to use your card, they lock your account. But because of the stimulus they’re not taking calls for ANYTHING for 2 days now. Even if your card is stolen, you can’t get through because they’re just not taking calls. Hope their customer service reps are enjoying their vacation while everyone is unable to use their cards to pay bills, buy food etc. I’d never expect this level of I professionalism from American Express, even if it’s just a branch of it and not directly related.Show lessliciaannee
Appreciative and Grateful.
My one dream is a overhauled app for aesthetics solely. The app functions. I have not found customer service anywhere to my likings but I have not found better, and have experienced worse. The old AMEX values are probably still intact for different markets, it’s not a lousy experience at serve just not 5 stars. When I needed a solution Amex provided one cheaply. All being considered with extended customer service across all platforms it would be 5 stars. 4 stars is not a deal breaker for me.Show lessCovenantel
Bad experience 2020
This year I decided to have my tax return direct deposited to the American Express serve card. Customer service tells you to go to a money pass ATM where it’s “free” to take out your money. That’s a lie. The website and representatives say you can transfer money from your American serve to your personal back account. You can but it won’t go all the way through so that’s a lie ... I requested money to be transferred. Through the app I was told to give my personal routing and account number. To verify my personal account and continue with my transfer they would make two small deposits into my bank, (which I noticed). Then afterwards within 3-5 business days my transfer would be complete as well free of charge. After the two deposits I waited and received nothing. I called customer service, however this representative couldn’t explain anything, saying they never seen where I put in a request for a transfer. The representative that I spoke with prior told me my money would be in my account the Friday of that week around 10:40 am. This brought me to drawing my money off the card COMPLETELY. Each transaction was a 3 dollar charge. I will NEVER again use this card.Show less❤️Blak❤️
worst customer service ever
aside of customer service being crapy. and calls getting lost in translation . know you speaking to people in India , East Asia
u have very limited perks with card theres no physical bank. you have to go to walmart
if your traveling outside the U.S you can only use card for purchases. “and do not loose your card” you cant do anything with actually having the physical card. since reps dont use common sense and only read what’s promt on there computer screen. its like what ur asking saying or need to know . it will not happen. only what there lil pretty screen says . ask for a supervisor they just simply hang up.
enjoy your Serve Card. :-)Show less..amorus
Transfer Issue
For The Past Week I’ve been trying to Transfer money From my Card to My Amex Serve account. Every time I Tranfer funds I Get an error message stating: “Due to technical Difficulties We’re not able to process your request. Try again later”. I also had a situation the week prior. Where I transferred Funds to My Amex Card. It takes the money from my Card then I get the same error Message. I then Sign out of the app Sign back in and the money that was taken is not even in my account. Idk what’s going on but this needs to get fixed ASAPShow lessCaso Mula
Almost perfect
I’ve been using my AmEx Serve now for about 4 years and have never had any issues. I use it almost daily and I load my card daily with the app. If for some reason I am not able to use the app to load, I can simply just walk in to my nearest 7-Eleven and reload my card at the counter.
I love having full control. I feel comfortable handing over my card at restaurants without fear of anyone recording my card digits due to only keeping funds active when I need it.
FYI
I use an iPhone 8 with the latest update.Show lesschargerace300
What an utter disappointment
I used to work for American Express, and when I did, we had a strong emphasis on customer service. They hold their charge card holders in such high regard, and they pushed the Serve card to their employees very hard. I will say, when everything is good with the account, the card is spectacular. The app is very easy to use and the card itself is really good. But once something goes wrong, all hell breaks loose. I had a few fraudulent charges on my account, and boooooy let me tell you. First, it’s so hard to get an American based employee now. They will NEVER let you speak with a manager, and will do the bare bones minimum for you. These fraud charges were nearly a year ago and I STILL have not had them resolved. They wouldn’t even close my account when I requested it. If it’s your only option, then go ahead and go for it, it technically does what it’s supposed to do. But if you can get ANY other card, do that. I recommend Chime, have not had any issues and they will take care of you if something comes up.Show lessAnvibbard
