Never works
I’ve yet to have this app work for me. When I hit “Profile” to get my Rx list it says “retrieving” but then times out.
I always choose the option to have my meds mailed to me but it still places my order for pickup and I have to call the pharmacy anyway so what’s the point of the app?
Can’t delete old meds I dont take anymore. This gets confusing when I have increase/decrease in dosage for the same med and I don’t remember which one is the current dose.
I always choose the option to have my meds mailed to me but it still places my order for pickup and I have to call the pharmacy anyway so what’s the point of the app?
Can’t delete old meds I dont take anymore. This gets confusing when I have increase/decrease in dosage for the same med and I don’t remember which one is the current dose.
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Won’t let me log in
I can’t even use it anymore. It just shuts down after you put in your password. Can’t access anything and this is very disappointing considering it is my own pharmacy that I am trying to access. Fix this computer Rx. Now!
Catch Up…
Worked great until……iOS recent updates to 14 & 15. Now the app glitches and no longer recognizes profiles, and won’t take refill information. PLEASE update so we can get back on track again.
iPhone 12
I’ve never had a problem with this app until I got my new phone and now my barcode doesn’t work because the screen is so large that where it says light and cancel aren’t even part of the screen now I need it to work from my phone because I’m old and I need it to work thank you
Unable to change email log in
I no longer use the email that is used to log into the account; thus, I learned there is no way to change the log in. The app is now worthless to me. I also tried to change the password but it defaults to my canceled email address…so if I wanted to change my password, the new password will automatically go to an email address that no longer exists
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Just enough features C+/ Connectivity D-
If you are looking for the latest in Rx apps and hope to find one with all the features, this ain’t it. It’s just enough to get your prescription refilled and receive a text when it’s ready. Both the iOS app and the web interface look like they were made by the Jr. High Computer Club on their Commodore 64. Or maybe they built something else after reading that book on getting all of your development tools for free off some Eunuchs site. Frankly, I’m able to do almost all that I need to do with this app. I’m big on using local businesses, so I have taken that into consideration. It will refill a Rx from look ups in your records, by Rx number or you can scan the old bottle. You can determine refill dates and check to see if your order is ready or in progress. It works with all the physicians’ e-script systems, even EPCS. It has all of the required hooks and look-ups. You can read the drug manufacturer’s FDA monograph from the app if you are curious. The export / report features are handy. Recently I used it to print a doctor’s list and download my history to Excel. My biggest gripe is the connectivity, or frequent outages there of. The communication with their big iron at WinRxRefill seems to frequently out of whack. It was out right before I wrote this. Ditto for last night, this morning and this afternoon. When it’s down, you can’t get a status, see your profile or make use of anything else requiring a successful connection. Sometimes you can try closing and reopening 23 times (not my record!) and finally connect. Sometimes it is down for days. When the system is incommunicado the text message feature doesn’t work. I’m not sure if this is a software limitation or a pharmacy issue, but so far I can’t use GoodRx or a similar service. The URL for “Support” does not work. They have a nice-looking management team with solid experience, so I was surprised to see that the app was so primitive. The organization claims to be involved in several vertical markets and healthcare niche fields. That looks good but would a solid, experienced organization be using a free implementation of Apache? I love my local pharmacy and this is their app of choice. It’s a small business but they process my orders in MINUTES, not hours. It usually takes under five minutes No way for Walgreens to beat that. Once I was picking up an order from my pharmacy. They have mostly college students and other enthusiastic young people operating the registers and doing intake/pickup. I mentioned that I had come directly from my physician’s office because I “noticed on the app” that it was ready. “WE have an APP?” she asked with a tone of surprise and incredulity. Priceless!
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Crashing
The app was working well for a while but is now crashing when I try to get into my pharmacy profile.
Worked at first
Worked great when I first downloaded and after only 3 months will not let my sign in, reset password. I can’t even delete the app! So frustrating 😡
App User
This app has many glitches. When clicking on profile tab, all the letters are overlapping and unreadable. I am able to scan my meds or input prescription number to refill under the refill tab. But if I don’t have the prescription bottles with me, I am unable to refill prescriptions from my profile list. Apparently, this has been an ongoing problem and not resolved because I see a review from over a year ago with the same issue. I have also tried to uninstall and reinstall app with no success in solving the problem. I also attempted to use tab below the app and was able to live chat with someone, but they were unable to assist me with my problem. The person was nice, but didn’t have ability to resolve my problem and redirected me to my pharmacy to contact Computer RX to resolve problem. It is a lot of trouble to resolve a problem for a product that is supposed to make our lives more convenient.
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Overlapping Text
For over a year I have not been able to to get into this app and use it because the texts are overlapping! Fix it please!
