Leave a Review delivery.com Food & Liquor App
Not suited for current pandemic
Ordered a pizza, waited over 2 hours as I anticipated there’d be some delay given the current situation. Only issue is there is no way to track the progress on an order, so no idea if the pizza place ever even received my order or if it was on the way. Only found out via their chat that the pizza place was “unresponsive”... so they canceled my order. This would be alright if there was any way for me to track the order, would have saved an hour of waiting around for an order that would never come.Show lessdk92129
Disappointing
I ordered some food from a restaurant not too far from me, and I was forced to wait over an hour. The order was then missing things, so I tried to get the food resent. The caller told me the restaurant was closed, and gave me a five dollar refund. My food was $50. The driver was fine, but they should’ve checked the food to make sure it was right. When it did get to me, it was so soggy I had to refry it to make it crispy. A waste of money overall
P.S.- The restaurant was open for another hour. I LOOKED IT UP.Show lessMilo_Goodrich
I’d rather get it myself
Map doesn’t update with the right status. My order said it was waiting on the restaurant for an hour but after chatting with a rep I was told it already left the restaurant. It never updated so I could never see how close my driver was. Every time we order it takes 2 hours or more if we get the order at all. I could get my own order in half the time and cheaper. We gave this service numerous times and honestly I’m done with it. We got a $10 coupon once when we never got our order 2x in one night.Show lessMarvelglr
The whole thing
Orders are barely made right. If you set up to have it delivered at a certain time, don’t get high hopes on it because it’s always late or way to early. Your orders get cancelled. I was waiting for an hour and 30 mins and then got a text my order was cancelled. Way to screw me out of lunch. And if you call them to complain. I hope a 5$ credit towards their next screw up is enough compensation for no lunch. Food made wrong. Late. Cold and anything else. I wish it was still just To-Go delivery and not this crap. I’ve ordered PLENTY of times here 20+ and a good 75% was wrong is some way.Show lessRae_rae2k18
Delivery for anytime but now? Fix your filters.
This app is useless. When trying to see what is available for delivery near me, it only shows a list of everything closed now. To be clear: I’m looking at dinner on a Sunday afternoon. Not some bizarre hour when nothing is open. Any attempt to adjust filters only results in the same. There is likely a solution but frankly if you can’t be bothered to release an app that functions intuitively and properly, then I can’t be bothered to allow you a dime of my money for “using” it. (App is free. Company gets a cut of the order.)
Regardless, I’m going back to GrubHub, Uber Eats or Door Dash, because well, those apps actually work.Show lessCrash571
Horrible first time experience
I downloaded the app to place a laundry pick up and delivery order. I placed my order and waited for the time slot for pickup. No one ever came to pick up the laundry and I received no notifications of the status. I waited 3 hours. I contacted customer support and they told me the selected merchant (the first one on the list) is outside of my pickup zone. So why was it even an option for me to select? It should have not been an option for me to select. And why did I not receive any updates? I would have been waiting all night with no updates, meanwhile my card was charged the initial holding fee which I had to get reversed after 40 mins chat with support.
A huge waste of time. Plus, the chat with the customer support was very difficult because the messages kept getting cut off after two lines of text. So I kept missing chunks of information from the customer support. No one knows why. Horrible UX. Will not be using the app again and will not recommend to others.Show lessMITO898
Terrible communication with restaurants
I ordered something on this app due to them giving me a coupon, but once I went to pick up my order, the restaurant said they didn’t receive my order. It turns out the app called the restaurant once and they missed it, meaning my order was never alerted to them.
Next time, i ordered from this app with another coupon. I paid with paypal. This time, the invoice the restaurant received did not show that I had a coupon, as well as it stating that I would pay in cash. I had to pay the full price with cash, and since the order was already paid through paypal, I had to dispute it. Hopefully I get my money back, but I’m never ordering from this app in the future.Show lessTrygde
Disappointing
I downloaded this app on the recommendation of a friend to do my laundry. I selected & arranged my pick up from their #2 supplier as they offered a later time for Thursday pick up from 9:30-10pm. This was made an hour in advance. At 10:21pm no call, no show for my laundry pick up. When I contacted the app via chat I was told that the laundromat was closed! WTH!!! Why offer a late pick up if you’re not open??!! Someone could have
at least called me to notify me of the delay! I’m demanding my money refunded & then I’m deleting this app. Total waste of my time!!!Show lessLizzieBee7
Needs better customization of items
There needs to be options to add/customize items with the charges that pertain to item. Example: if you add extra ranch, there should be an option to click on that for however much the restaurant charges for extra ranch, and have it added to your order.jarrett mil
Terrible
This app is horrible all around . Maybe this is specific to my state but if you are in Missouri order food from literally ANY OTHER app . When you put in your delivery address it shows a few restaurants but if you want to do a pickup order suddenly it doesn’t service your area . How can a restaurant be close enough to deliver to you but not close enough for you to go pick up the food yourself ? Not to mention it’s extremely inaccurate. It says the majority of restaurants are closed during the day when they are definitely open or even if they do say open it still won’t let you put the order in ?? Don’t even get me started on the 15 dollar minimum for EVERY RESTAURANT. Not everyone eats that much bye .Show lessdjjjdjfjrrj
