Leave a Review Cinemark Theatres
Glitchy
It’s a great app, service, and theater company. However every time I’ve tried reserving tickets, if I leave the check out page within the app for any reason I lose my cart and yet can’t re-select my chosen seats for 10 min while they’re in limbo until the app cancels the previous purchase attempt since too much time has passed. But there’s no way to actually buy the tickets I’m reserving during that time. Part of leaving the check out page has been to add gift card info, or to re-select food/drink to be delivered thats not showing up on my order so I try to add it again and then lose the option to check out with the reserved tickets and have to wait. So that’s a glitch to be handled too please. Again, overall I’ll keep using the app cause the concept and design is great but please fix these issues.Show lessLydiamichela
Love this app, just a few suggestions
I’ve had the Cinemark app for about 2-3 years and I’ve easily saved over $200 in discounts. I am bummed that they raised the MovieClub price per month, but I can deal with it. The only frustrating thing about this app is THERE IS NO CART!!! You can’t find your cart anywhere. And when you go back to re-add your seats to the cart, the seats are grayed out like they’ve already been purchased, but they haven’t! It’s so frustrating and there really needs to be a more accessible and visible cart icon to access what you’ve already put in there. But otherwise, I love the app and MovieClub perks!Show lesssmd5d
The best movie place! Just needs two more upgrades..
The membership is rewarding. Discounts on everything! Free tickets every month plus member prices to buy tickets for friends. Tuesday are $5 days and there’s more showings then AMC ! The ultimate date night for people that don’t want to waste money every week. Love love love the app. Just skip to the ticket collector and he scans your phone, so fast and easy. Buying them online is so easy as well and you can even add seat delivery or pickup food and drinks. I just wish they added Apple Pay and kids “snack packs” on the mobile app. Then this place would be a 5/5.Show lessmariecantero
Bad U.I.
It’s simple to navigate and easy to use which is a good thing but the U.I. Is very bland and uninspiring compared to other movie ticketing apps. It’s basically the websites U.I. But worse. It somehow loads slower, every time I open the app I’m signed out of my account. Most of the time the app won’t even load so I have to force close it, I’m unable to see what the upstairs bar at my selected Cinemark offers through the app even though it’s advertised on the app, upstairs tickets don’t display the free popcorn you get with being upstairs, and you can’t see showtimes without clicking into the movie itself. A few simple fixes that can bring this app to the next level.Show lessChristopher from los angeles
South Point Cinemark
Just a few words for the staff at Cinemark. I do appreciate the friendliness of the staff from when you purchase your ticket and especially that nice man that collects your tickets when you enter , always helpful and ALWAYS SOMETHING NICE TO SAY. Friendly concession staff from concession stand employees to cashiers I have nothing negative to say except THANK YOU. If there is anything that is not positive to say is that concession stand prices are a little high but I do appreciate the senior citizens prices. Every movie I have ever seen has been a positive experience for me. Thank you and keep up the good work!!!!!!👍🏽Show lessgary you
Painfully basic
Not sure why this app has such high ratings, it’s an incredibly simple app... The “movies” tab should have all movies that are currently out and also have like six months worth of UPCOMING movies. They got five... the movies tab should be like a mini IMDb or something. Anyway I’m trying to buy a ticket for Spiral that THEY ARE advertising on their app, and you can’t even do it through their poopy simple child app. Unbelievably irritating.
The app is just so embarrassing, zero depth, almost no thought put into it, the design is as basic as humanly possible, red and white COOL, maybe you could make a more advanced design seeing as there’s only TWO colors to this apps design.
I’m sure Cinemark isn’t paying the developers enough money, and this was the best they could make, so this message goes to Cinemark... Y’all are cheapskates, pay them more for a better app. Anyway it makes me wanna puke 2 stars 🤢🤮Show lesseatmyphuckingballs
25% theater capacity limits...
...make me want to hurl this app sometimes. I make a theater selection, it shows a bunch of available seats. I choose the number I want. Then when I check out, it says it’s sold out. Even if I go back in and unselect the seats, it won’t “forget” that I chose them for five minutes. I have to count the number of seats in the theater, divide by four, and count the number of seats taken to see if there’s enough for us.
I’m a programmer and I know there’s a couple of things you can do to make it better. 1. Show the dang theater capacity and how many seats I can choose. Don’t let me choose more than I can. 2. Have a button where I can clear all of my previous selections. Simple ways to avoid customer aggravation. Do you guys even use this app to see how it works under these conditions??Show lessHall66
Love this app
Love how easy this app is to use for basically everything. Now with concessions being open it allows you to not only order concessions from the app (no combos and limited menu somewhat but that could be location based so not taking away stars) but it allows you to have them delivered to your seat. It may seem extra and “if you’re going to the movies during Covid why do you care” but it’s a nice touch for those who want to stay safe but attempt to return to a bit of normalcy.Show lessSassyStef
Convenient app
user friendly app. Sometimes if you select seats, proceed to checkout and then have a need to go back and either update seats or guest type, you get locked out of the cart and unable to go back and purchase. I usually have to wait the 5-7 mins for the seat selection timer to run out before I go back and start all over. I’ve lost seats due to this faulty area of the app. Hope this can be fixed soon. Also if chair recliner in theaters are broken, take them offline so we don’t have to select them then go to theater and realize chair malfunction. It’s very upsetting. In this Covid-19 era, we can’t be moving around like before because seats are assigned and 6 feet distance has to be observed. Anyways, I’m COVID-19 vaccinated so I’m not too paranoid anymore.Show lessModell23
Support is lacking when help requested
Contacted this developer due to not being able to access the app after I had changed iPhones. The app appears stuck in a login loop, and just shows “something went wrong, try again” when attempting to refresh and log in. Provided all the info that was requested, to include screenshots of the app version, the error messages, and device info (make/model/iOS), and haven’t received any reply, after inquiring a few times. I deleted and reinstalled the app, along with installing a fresh iOS on said device, without resolution, which is why I reached out for assistance. No point in an account if I am not able to access it. I still see the same errors after updating to the current version, and app developer support has ghosted me, as I have sent two emails requesting updates over the last 72 hours with zero response. You lost a customer here.Show lessTykai56
