Leave a Review Cinemark Theatres
Seating chart
I had difficult time viewing the seats available. Seating chart show only one line so I have to enlarge repeatedly. Once enlarge I still could not see the whole chart. Took several times to finally see the whole chart displayed because I wanted 2 seats in a row. I ended up waiting for 5 mins by going backward from the showtime screen to restart the seats selection. So frustrated. I have been members for several years. When can I obtain a free member ticket? It was usually granted once a month in the past before the pandemic. It would be nice to receive some kind of news to members through your app or email would be nice.Show lessPTLPOOH
Reward perkies
I always doubted about signing up for the rewards Cinemark. But one day I was like why not I come every week with my family, get to reserve seats online, buy tickets, don’t have to wait the line. Go strait to the ticket booth and scan my barcode for my tickets. What more can I ask for. The sweet deal doesn’t even end there, you get 20% off the concession stand!! All you’re purchases. And on top of that every month you get a free movie ticket, What more can you ask for. I don’t know why people don’t hop on the app. Best decision ever if you’re a movie go-er.Show lessMattia713
Password reset
As an update been well over 24 hours and still have yet to receive a single email. Who sending automated emails was so hard.
So have tried 3 times to get password reset email but can’t seem to get it. I don’t know how hard it is or what exactly goes into getting those emails out. So tried twice on the email I know is the right one the first try it’s been about half the day the second try on the right email has been about 5 mins. I even tried on an email I know is not my right email but wanted to see if I would get an email there as well but didn’t. I have checked my emails and even spam and nothing. Stuff like this that seems like an easy thing is making it real easy to never be a premium member again like I was when the program first rolled out. If this is how easy tasks are handled I don’t want to know what a difficult task is handled like.Show lessGaspatchosoup
App Doesn’t Work
For the past several months this app hasn’t worked. I have attempted to delete and reinstall it multiple times without success. It was a great app and was working great until a couple months ago so I’ve revised my stars from 5 to 1. The app loads fine and I’m able to sign in to my account. However, when clicking in movie times I keep receiving an “Error loading page” screen. When I click try again nothing happens. The website seems to be working fine so it seems to be an issue with the app. Anyway, hope it gets fixed. I enjoyed the app before.Show lessProto Valence
Awesome!
Best thing ever!!! And it is so user friendly. Will never be without it
I especially want to send a shout out to Ms. Soto and Ms. Hernandez at the Tinseltown Movies 20 in Pflugerville for the unbelievable service they gave to my family of 12. We purchased tickets on line and when we got to the theater there were some rude teenagers in our seats who acted like they had those seats. Finally after asking to see their tickets they were actually in the front row instead of the back row. From their body language I knew they were trying to pull a fast one. Because of the time it took to get it straight I missed a few min of the movie but and. Soto and Ms. Hernandez made it a wonderful experience. We were seeing Jumanji at Christmastime with my family. Thank you so much to these two ladies. I love Cinemark and the rewards program. Please let these two ladies know how much they meant to me.Show lessJoann$M
We love Cinemark and the movie club!
I wish they lasted more non-mainstream movies but no one does anymore. That said, we can often find something we like every other month. This works out well for us since we are in their movie club, which gives us a substantial saving on tickets, and rolls over into the next month if we don’t use one. If we DO decide to go, we can purchase a second ticket for the discount price. So now we don’t have to go on a matinee just to see a movie. The theaters are clean, the seats are comfortable, and we get a discount on the snacks.Show lessStllrckn
Download the app
It’s a good app. I say this because the process of purchasing a ticket is easy and I haven’t had an errors with the app which is a plus! Once you purchase your movie tickets your skipping the lines to purchase because you already downloaded them to your phone which is a plus! Picking your seats are easy as well when purchasing your tickets the only down fall about that is that when you click on the seating area it don’t pop up like ticket master to share where your sitting until you pick the seats and go about securing them which isn’t a big deal if you know where you like to sit. Other than that the app is great download it and explore this free app.Show lessMalyPreciousMyla
Best App Ever!
For about 3 years I had Fandango, I thought I was saving money but in reality all I got was a chance to get a free poster with $5.99 shipping charge. One day my wife ordered tickets off Fandango but we were unable to make the show time because my son was not feeling well. We tried to change show times and get a credit but we were unable to get ahold of FANDANGO AND WHEN WE DID they refused to give us a refund because the time of the showing had passed. My wife was on the phone for 30 minutes!!! She had called before the show time but it took them that long to answer so we got the short end of the stick! I was upset and disappointed that me being a loyal customer for so long Fandango treated me and my wife as just another transaction. As we arrived at the Rave theater at NorthEast mall ( Our Favorite spot) I spoke with the manager and told him my frustration. Even though he did not have anything to do with the situation he gave me and my family free tickets to accommodate my loss. That day I deleted My Fandango app and downloaded Cinemark. There is so much more savings with Cinemark no middle man involved, rewarded with free tickets constantly, discounts on drink and beverages! My only regret is not switching over soon enough. As a huge Movie fan My family and I thank you Cinemark for putting customer satisfaction first.Show lessRancherobootz
Current version needs to be fixed
The current release of this app saw the removal of your saved gift cards from the home screen. It used to be so easy to access the gift card bar codes to scan come payment time.
Not only was easy access to your gift cards removed, there was no way to access the gift card barcodes at all in the app anymore.
This caught me off guard at the movie theater today and after spending several minutes trying to figure out how to access my saved gift cards in the app, I had no choice but to pay with a credit card.
Another flaw of the Cinemark app and the Cinemark website overall is the overly complicated and convoluted process of adding gift cards to your account on the app.
I literally had to read the instructions word by word, several times before I was able to figure out how to add gift cards to my account. For some reason they don’t allow you to do it directly from your account on the app. You first have to go to your account on ther website, and then manually register your gift cards—they really made the process of adding gift cards to your account as difficult and complicated as possible.Show lessmickeyaek
Modernize Already!!!
This app is the most ancient of apps when it comes to user friendliness, which means it wasn’t designed to make your life easy. You can’t purchase tickets within the app. You’re rerouted to the online site which doesn’t remember you despite you choosing that option. Once you finally get signed on, you don’t have the option to use ApplePay which is a headache of headaches because you have to input your credit info—such a waste of time. There’s nothing convenient about a movie ticketing app that doesn’t let you use it for the entire buying process, from your movie choices to the ticket purchase. Fandango is so much better but I can’t get discounts for this theatre through them anymore. I’m not sure where the 5 star ratings are coming from but this app isn’t iPhone user friendly and it deserves 0 stars.Show lessJrzyNow
