Cinemark Theatres User Reviews

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  • Quick & Happy App!

    This app is fast and efficient. Takes only seconds to make the purchase if you know what you want. I also recommend joining the monthly movie club, even if it's just to avoid the online booking fees. One thing to pay attention to, though, is that the app automatically applies your movie club credits to every purchase. So if you don't want your credits applied to a particular movie, say it's a matinee or Tuesday special (which are cheaper than a regular price movie) you have to remember to uncheck the box before you check out.
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  • Glitches and seat purchasing malfunctions

    This is second time the credit card scan option glitched while trying to purchase seats and when I restart the app the seats are gone and not because someone purchased them, but because they are still in the cart from my last attempt to but the tickets now it shows those seats are no longer available 😤 A bad problem to have when the seat purchasing requires customers to buy seats in advance but all the good seats are in someone’s cart that is no longer accessible 🤬
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  • Not User Friendly - Even for Millennials

    This app is cumbersome to use. It is not user friendly, in that I’m a millennial, and I have to spend an excessive amount of time searching for simple tasks/items I want to use on a regular basis. When looking to redeem points, dumb stuff like free T-shirt’s is first, when what should be viewable is drinks and popcorn. Using Cinemode to get the largest rewards is becoming less and less attractive as apps like RunPee are insanely popular and easy to use during movies, while being discrete, not causing sound or light disturbance. Possibly expand to something like that? Your app has not improved AT ALL in the past 1.5 years I’ve been using it. And few employees on the ground can answer any questions about it. Over all, not a good app at all.
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  • Loves Cinemark

    I love love this app! Its easy to browse the different times for movies in different theaters that are close. Also super great to be able to purchase tickets ahead of time. While I have not gotten a whole lot of points I was able to redeem a few merchandise items so that was so cool to do.

    I’m also bought in to be a Cinemark member so I get great discounts for movies even premier events which brings ticket prices down and as an older sister of 3 I’m always buying 2 or more tickets so discounts are great!

    My only complaints is the cinemode feature which when you turn it on during a movie and then turn it off when it ends, it should give you a discount or coupon (I’m all about discount though these aren’t that great) but often mine keeps crashing in the theater. As well as looking for a more convenient way to look up seat arrangements it’s hassling to have to press the amount of ticket that are going to be purchased then the thumb print (iOS) while trying to quickly get a check on what’s available. Nothing that is a deal breaker but would love to have easier navigation.
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  • Fix the iPad tablet bug!!

    I agree with other posts that since update offering monthly subscription I can’t get to the movies! No way to click on “don’t show again”. If I couldn’t get it to work on my iPhone I wouldn’t be able to book tickets on a mobile device on this site. It’s Shameful the way app versions are released these days and not tested in the real world.
    Tried deleting and signing in again, when trying to access the local Theatres it takes you to a map where you are locked into the screen. If I could give this app a ZERO I would, plus fire all the app developers.
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  • Pointless

    I got this app because of Connections. Let me tell you, that is the biggest joke of a point system I’ve ever seen. A ticket is worth 10 points. Seems fair. But, then a medium popcorn is 75 points. That’s over 7 tickets. Which, if buying tickets on the weekends only, is over $70. That is the most expensive medium popcorn I’ve ever heard of!
    If you’re into stuffed teddy bears, you came to the right place. Because for the small amount of just 990 points, you can have one!
    If you go to the movies a lot as a die hard movie fan, you can get some sick mini posters for over 400 points.
    For a broke college student trying to have fun and make ends meet as much as possible while still enjoying simple luxuries like going to the movies, the point system in this app is pointless.
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