Leave a Review AliExpress
Hate! Hate! Hate!
When i started using ali's i was so happy with the prices but then when it actually arrived i was furious first of all, I paid for extra shipping because some stuff i got were gifts for my sister and i wanted them to come before her birthday, FALSE some of her gifts arrived after and i was really furious next i ordered like 11 things and i have to return EVERYTHING except for 2 things due to the fact that they were either scratched, broken, cheap quality, ripped, not as described, sizes were different etc you name it they did it and then whenever you would try to return it or simply get your refund they refuse to do it!!!! they say they cant do it and that they will give you discounts or refund you like barely half of what you actually paid and its just really really frustrating and i dont think i have ever received bad customer service as much as this! I am still in the process of trying to refund half my stuff!!!!! Ali Express literally just eats your money and doesn't give it back. The service it awful and terrible there and I hate it!!! I have received more stress from them than i ever have in my entire life!!!!!!!!!!! And they just wont listen! Then whenever you text them they leave you on read and there is literally no other way to contact them like i cant call, email, anything!!Show lessACEEEEEEEEEEEEE ❤️❤️❤️❤️
Great savings on carbon bicycle parts
I recently started using AliExpress for name brand bicycle parts at a great price. So far I’ve received everything I’ve purchased from this website. Most everything comes from China so there’s an extra wait time to receive stuff. If you use the mobile app you sometimes can save a little extra then using the website. You’ll be amazed how much you can save from buying from China. Lots of things are brand name items and the items that aren’t brand the quality is real good. Most everything you buy in the US comes from Asia anyway. You just cut out the middleman. AliExpress is easy to use. Most all the sellers respond to your questions so you can ask anything before you buy. There English is a little broken so you’ll have to read between the lines. Just be sure to check the sellers feedback before you buy. You’ll want to be sure to buy from a reputable seller with a good history. I’ve purchased a carbon wheel set for $500 where the name brand wheels would cost $2,500. The ride quality is great no complaints. If you do have an issue support will freeze the payment to the seller until the issue is resolved and you have control to release the funds to the seller or get a refund.Show lessHanale63
Be diligent in your research
The old saying is true that if it seems too good to be true then usually it is. I have doubt that this app is no exception. There are a few things that I have received and found them to be a good bargain. But oftentimes in order to get decent items, you’re paying close to what you would in a store near you. I’ve found that often times companies will take pictures very close up to an object to make it appear larger than it is so when you receive it you are really aggravated that it is so small. No wonder it was so cheap. And finally, I’ve found that there are shops you must watch out for because they have marketed something as theirs only to find out they have stolen it from another artist in another part of the world and there’s not a whole lot that can be done about it. But I can’t help but laugh at the USA when they outsource their products to make a bigger profit because all they have done is given the opponent their secrets and they just produce it under their name and make them a competitor. I used to like this app but I’m not near as fond of it as I once was. Also, I’ve had to file a lot more disputes because of either not getting something or getting a defective product. Finally, the shipping has become much more expensive in the past six months. You have to be careful of that now. So it is what it is and you get what you pay for in the long run.Show lessJennifer Denton
Happy but unhappy
I’ve used AliExpress for numerous years now. I am very loyal to aliexpress. If you look at my history order you’d noticed how much I’ve constantly order from aliexpress. Up until Aug 22, 2019, I made an order, but cancelled it right away because I’ve used the wrong credit card. Instead of refunding, I got charged. I have spoke to Crissie, customer service, and she was convinced that I was not charged and cannot refund me. I was very upset. I even showed her my bank statement that it was definitely a charge. I know how a charge and a refund looks like. I couldn’t do anything, and she wouldn’t do anything. But instead continuously claim that I wasn’t charge and to rest assure that I will get my refund. So, I have decided to call my bank. They have looked and saw that I did got charge, and there was no reverse for the charge as in there was no refund. So, I had to open a dispute to get my money back. I am upset that she was so convinced I wasn’t charged, and tried to tell me to rest assure that I will get my refund. LIES! Is this how they actually get your money? BUT, even so, this incident won’t stop me from using Aliexpress. I’ve always been loyal to Aliexpress and I will continue to be loyal.Show lessBeckyy yang
Definitely Worth Using If You Have Patience...
I have purchased several items from this site, and it is in fact now the only place I buy my fountain pens from (I use fountain pens for writing, calligraphy and drawing so I have a large collection of them), as I have purchased pens from UK retailers priced in the £10-£30 range that are out performed by pens from AliExpress that literally cost e £1.31 including shipping (and no that decimal is not in the wrong place!) Literally the only con I can find to using this site is the extended delivery times (on average items take 2-8 weeks to arrive), but shipping is usually free and the item is coming from china. I have no issue waiting for my items to arrive as the wait is worth the money saved and the quality of the items (Please keep in mind I have very little experience buying anything other than fountain pens).
If you are unsure, I would recommend that you purchase a cheap item as a trial run and see how you get on, i did and I have been using the site now for over a year and have many happy transactions under my belt with literally zero issues (so far - touch wood - I don’t want to jinx myself lol). So in short, buy something cheap to try it, with thousands of items for a £1 and under with free shipping what have you got to lose? Apart from a pound of course, but you’ll lose more than that down the back of your sofa!!!Show lessWesFazzani
Fantastic Website!
I love AliExpress! It has all the up to date fashion at super low prices! They also sell electronics, car parts, jewelry, shoes, office supplies and more. You can upload a picture of anything you are interested in buying and can almost always find the exact product on here at a fraction of the price. Sometimes you can find an item similar to what you were looking for that you like even better! I’ve been buying from AliExpress for a little over a year and the low prices and great quality make it addicting! You won’t be disappointed and the sellers in the individual stores are always helpful answering any questions about the item prior to purchase. Most items on the site have FREE shipping as well! A+ app! Can’t go wrong with AliExpress. You do have to wait for items to ship from China but it is minimal. Most items arrive within 7-21 days, and again with free shipping in most cases. Give AliExpress a try but uploading an image of something you’ve been interested in purchasing and see for yourself!Show lessAggie90Lucky13
Aviya
Hi,
The Ali express app is good and has been improving in the last years from time to time.
There are still some improvements which I think are required and will benefit the customers and make the use easier, especially for those who are ordering a lot.
When you go to your account, to “shipped items” in order to confirm shipments which were received, after you confirm packages from one seller, you get to a page which lets you either move to rating the confirmed item, or back to your account.
When I get shipments, it’s usually many and from different sellers, so when I want to confirm several packages from different sellers I have to keep going back to my account, to the confirmation page, roll down again to the right package and confirm again. This is don’t for each seller separately. Which is exhausting when you get about 10 packages altogether. They should either allow confirming several packages from different sellers in parallel (by marking with a v in each accepted item which the buyer wants to approve), or add another option after confirming which takes you back to the “shipped” Page, where the confirmation is done.Show lessaviya-sh
Lot can be improved
the searches are dramatically manipulated to attract people with low prices by extra garbage piece store owners include with the items like searching for iphone and results include converter adaptor price in search results.
There are some Honest store owners which cannot be pin pointed with general star system of grading in this 21st Century . Some owners purposely keep canceled items until shipping period expires although they don’t wanna ship, which will drive you crazy as your fund is hold until the period expires and cannot be sure to buy from another seller cause you don’t wanna have two. Cancelled items shipping period should decrease in half unless seller confirm to aliexpress he/she will ship in the original period otherwise its a trap and waste of time of buyers.
Very few only I came across asking for extra than the published price for shipping. Don't buy from them, either they are cheaters as I said earlier to get on top of search results or they seriously dunno how to count shipping in that case they shouldn’t be selling.Show lessFenfinolhu
Beware of fraudulent sellers
AliExpress auto-confirms receipt of an order, and disables the “Leave Feedback” button after 30 days of auto-confirming a purchase. Fraudulent sellers are taking advantage of this feature to scam naiive and trusting buyers. I made a purchase on Nov 11 and a few days later I noticed the tracking showed shipment was canceled. I contacted the seller and they asked me to be patient that the order will arrive. They seemed nice so I trusted them and kept waiting for it to arrive. I would periodically check back in with the seller after the order still hadn’t arrived and even after three months the seller still told me to keep waiting. By the time I realized I had been scammed and that the seller didn’t actually ship the product, AliExpress had already auto-confirmed the order and the Leave Feedback button had been disabled. I feel so stupid because I now realize this was precisely what the seller wanted — to stall by asking me to wait so that I would neither be able to dispute the order and request a refund, nor leave a review of my experience to make other buyers aware of their scam. This is the reason there are multiple fraudulent scammers on AliExpress platform. Buyers beware!!Show lessbuyer review
Improvement
When we delete an item that we have revived or wrote a review can we stay in the orders place not be taken to the home every time! Because I want to continue deleting things I’ve received. Can it just disappear when we delete so we can continue. Hope you understand what I mean.
Also another thing if we haven’t actually said we’ve received it! The time for the order to get here should not run out! Because sometimes the stellar doesn’t respond and it never comes and the times run out and I still haven’t received. So their should be this thing where if they buyer hasn’t confirmed they’ve received the item then they get an automatic refund.
Also there should be a system that checks if sellers are communicating because it’s really unprofessional of some of them to be taking peoples money and things never showing up so they should not be selling in the first place so maybe there could be like this thing that tracks their activity with responding to the people and if their not being good sellers that their accounts get taken away from them. Also sometimes the item won’t come and they end up deleting the item so there’s no tracing back to what they sold. And their store and their details. Also need better communication in the help centre.Show lessGamiegurl
