Leave a Review AliExpress
Very impressed
I’ve heard some horror stories about different overseas sellers/companies like these , But I’m really impressed with this company , I’ve ordered many things since last November 2022 when I thought I’d give this company a try , I bought a range of different things during holiday season from make up to shoes as gifts and I have always gotten the packages either ahead of time or when it was expected, I’ve never had any problems , I only had one issue with a seller , I never got the item , the seller wasn’t really responding to my messages , but AliExpress stepped in and I got my refund ASAP, So this company does look out for their customers, That to me is very big when it comes to shopping online , cos no one wants a hassle when spending money and buying online . The prices are great ! Can really save money , the products ( I’ve ordered) are true to description, they are not knock offs , the make ups I’ve bought have always been factory sealed, There are a lot of stuff you can’t find in the states that you can order on this APP, Plus they are a ton cheaper in cost if you do find them being sold in the states . Delivery time is great , I’ve always gotten my orders way ahead of expected delivery time , and they are always having sales , or sales events etc , you can save money.Show lessževen
AliExpress has come a long way
I first bought from AliExpress about 12 years ago. I bought, what I thought, was a bikini for a large adult. What I received was a bikini for a maybe a 7 year old. I even double checked to see if I may have chosen the wrong category and size but nope, they showed “woman’s large”. From that day, I never bought from them until fast forward to last year when my nieces (30 and 23, respectively) showed me things that they bought through AliExpress and I was taken back by the amazing quality and the sizes were just as my nieces wanted and ordered.
I said “Oh what the heck, let me give them another opportunity.” And I have not been disappointed since I made that decision. Granted, the shipping is a wee bit longer than one might want it to be but come on, you also have to consider it’s coming from the other side of the planet (my nieces are in Chile and I’m in the USA). So fair is fair. They are doing a good job in delivering in decent times. So kudos to AliExpress for putting attention to all departments (quality, customer service, availability, shipping, etc). You regained a loyal customer :)Show lessChiquitit@
Mix reviews
I enjoyed browsing in this store, i like that you can search anything on this website by just loading of the picture of what you are looking for…that’s a very convenient to search…i have ordered a dress to try the quality of the items so far with my first order i was very disappointed,my point is the seller posted a picture of a dress then put a note a the bottom saying products may slightly different from the picture so I expected its a little different from the color or something, but the truth is,it was complete different clothes is what they are sending you with a poor quality materials too,i hope they will use there own products pictures instead of putting good looking picture to trick buyers, and that may lead to loose buyers from aliExpress just because of the sellers like them…
But for the good news not my second ordered i was happy and satisfied,my items came like same as the photo and better what I expected too…fast delivery too…
Overall buying in AliExpress is just like gambling though…some are good quality some a junk. The question is when are you going to receive good quality or a junk???Show lessjaclogan
Still shopping here!
I have been using this app for a many years now and I’ve tried several competitors as well only to find that they are not as good. Either they are more expensive for the same products or they don’t have the variety, usually both. AliExpress beats them each time. I especially like that my payment is held in escrow and the individual sellers only get paid once goods are received. I’ve had only a few hiccups dealing with sellers and I’ve bought hundreds of items (really, no exaggeration) - most issues were remedied quickly. If you read the ads thoroughly for sizes and material composition (not trust photos alone) and ask seller questions if unsure you can shop with confidence. Also the genuine reviews are a great guide. Loads of bargains, discounts, coupons, friendly sellers, unique things I’ve not seen in Australia and an easy to use app have kept me shopping here. Highly recommend it. Additional comment for 2023 - still shopping happily from here, postage sometimes takes longer thanks to pandemic but everything else is the same.Show lessCatz4evaaaarrr
Great Shopping App
Many different items and products that are offered. If you plan on purchase items Please use AliPay, AliExpress will ensure that product(s) that are purchased are as described and shipped in proper form and in quality and customer satisfaction, they will NOT release the monies paid to the Seller/Vendor(s) until the Customer is satisfied with all concerns regarding products purchased and guarantees, and also submit by pressing the CONFIRMS button which is when you as a customer gives AliExpress the go ahead to release the monies to the Seller/Vendor The only problem is that: Many Sellers/Vendor DO NOT include installation instructions and/or Product information, for some reason I’ve noticed this with a high volume of overseas products. So if you need to have the proper information you will have to asks for this information from the Store you purchased your items from, which I strongly believe should be a Set Standard Procedure by AliExpress also the Shipping Packaging should also Standardized. Overall AliExpress has done a TERRIFIC JOB ensuring that the Customer is being Properly Serviced in mostly all aspects of their overall online shopping experience.
Update: AliExpress has picked up there shipping time of products, some stores are now faster by a month or so, good job!!!Show lessMakalena
Unable to get a refund
I completely disappointed and really not recommended this app. I received a damaged item and request for a refund and the seller told me that I have to return the item to China from Australia to get the full refund. But I didn’t get a full refund and the AUpost told me that the is already delivered so I contacted the seller and told me that they will not give me the money unless they received the package which is stated that already delivered. So I raised the issue to Aliexpress itself and they both agreed not to give me refund. I gave the tracking number but told me that they can’t find the tracking number. Who’s fault is this? I paid for the package delivery and I was so confused why in the first place they didn’t told me that they can’t find the tracking number? This is hilarious highly not recommended to use this apps they will just take your money and keep telling lies on you. The seller and Aliexpress are really suspicious on taking actions if something happens on your order. They can’t escalate the situation and not even understanding the customer value or how important the item that you ordered. It took a lot of weeks for the product to arrived and when you get it and open it some broken pieces inside and don’t dare to return the item cause you’re also not getting a refund you are just wasting your money to deal with this they called “business”. Stop scamming people.Show lesspahsindu
1st time ordered.
I was a little anxious to use AliExpress due to feedback I’ve read especially recently…as a package I was waiting on for longer than expected. The package never ever updated on my orders (which I need to access from shopping cart) then disappeared from my orders. To access it I needed to go back to my messages with customer service with the sender who was very responsive and helpful. Had I not communicated with them I don’t think I would have found my order, So the negative was their delivery service does not update on Ali which I fed back to them as you worry that it’s a scam. They tracked it for me all in Chinese language which I couldn’t read, then tracking stopped when it arrived into Australia, there Australia post were unable to track. I don’t like that AliExpress assume item has arrived by a certain amount of time, and then remove your order even if it’s not arrived yet hence -1 star. Also The site does not show the items you’ve liked unless you put it into a named folder which is pitifully limited. unlike Wish that can have multitude of folders to save wish list into. I don’t play the game for coins, it’s just annoying. AliExpress has just about anything you are looking for. Nevertheless, 100% of my items have arrived. Some not in packaging just a post bag. Prices are amazing mostly. So far so good. Will buy again for sure. Thank you.Show lessHunybuny7
Tamara Himes orders
My hoodies were all nice i worry two may be small but I won’t know till Christmas. Nightgown was to small and not what I order style was wrong so I got refund. Pokémon tin I never got ask for refund cause box of cards were open bent were smashed they had moisture in the wrap. I ask for tin with refund and you only gave me some of my money back instead of making my order right by sending the tins I ordered these were gifts . The book and tins w/cards were for my boys. I still needed to order 5 books . But after this I won’t try your sights are to small you can’t really make out what your getting but my order even said with tin box so you should of sent me the 3 boxes not some of my money. The ornaments I thought were figures not flat plastic it didn’t state that on sight. I ask for refund and got it. Your dispute doesn’t give you the option to say you got wrong thing would like it fixed with the right thing . I spent over $200 with all my orders. Very happy with the shirts I recieved . But still waiting on two tee shirts and a hoodie and siren figures . Pokemon was your mistake and I’m out cause you chose to only send some of my money instead of sending me what I ordered I never got the tin w/cards they were what my boys ask for I can’t find them in the stores there sold out. The hoodies were the only thing that were like what that showed. I was only told this shipped I got the stuff before I was notified where it was got up date 4 days after recieved.Show lessfix your sight
Great app/Great sellers
I love the site because I can buy new creative things to keep me inspired for a fraction of the price that I could get anything like it in the US. The prices have gone up since I first started using this site a few years ago, but I still find some wonderful deals. In recent months, shipping speed has really picked up and I am feeling more confident now with ordering from Ali express. They started a new combined shipping thing if you order things from different sellers and I don’t know what the number is on when they combine them. Maybe it’s five or 10? I’m not sure. Anyway, it is faster with combine shipping and really nice to receive everything in one order instead of one teeny packet at a time.
The biggest downside of the is, if you don’t have any proof that all the items were not in your packet, they do not want to refund you. This happens periodically for sure. It makes you lose trust in the company because you’re supposed to prove that you didn’t get a certain item. You can’t prove it wasn’t there. I had a couple sellers that worked with me that sent me either the item or a different item if they didn’t have it, even though technically Ali Express wasn’t going to require it and denied my disputes.Show lessgyosyjeri
Great Platform
I have been using Ali express for around 6 years now and my experience has only improved each year. Unlike many other companies that tend to change when their company becomes more successful, Ali express has always kept the customers needs and satisfaction at the forefront. During this unprecedented time in the world and so much disruption to deliveries and freight services I have found that Ali express has always done right by the customer. I have had several items that have not been completed or delayed extensively and Ali express has worked through those and always ensured the right outcome was achieved. I will continue to use the AliExpress platform as it is not only great for those who want to purchase products at a great price but it is even better for those stores and people who want to sell items. If you have not used AliExpress or have any reluctance in doing so ,don’t hold back any longer. I Highly recommend ordering and taking advantage of the great prices they always have.Show lessSligh007
