Leave a Review ADP Mobile Solutions
Painfully slow and fancy fancy user interface
Asside from the app being slow to start up a lot of the UI uses “fancy fancy” components that aren’t what you would expect on your phone. See ting time in a time off request for example isn’t just a normal date time selection. Even more painful is changing your password (when it inevitably resets because apprent security). Changing the password requires a reset and if you use a password manager with generated passwords it is almost impossible to copy paste the password in either the whole app reloads when you switch in and out (because the password keyboard doesn’t work in the app) or when you want to paste the input box has the paste button show only for a fraction of a second. Resetting your password is also fancy fancy when you start typing a phone number in the “email or phone number” box it switches from a normal keyboard to a number keyboard but only about a second after you started typing so you loose focus or mistype because the keyboard suddenly changed. Overall a really painful experience I would have give it two stars if I didn’t have to just go through the password reset AGAIN!
One more complaint is the payroll compare this would actually be useful if it included your earnings.Show lessDe Wildt
Developer Response
To help this please try turning on WIFI calling found under general settings and clear your phone's cache. It can also help once you have cleared your cache to reinstall the app. Hope that helps.TERRIBLE APP
I honestly hate this app would give 0 stars if I could. It takes almost 10 mins just to load the app to clock in and that’s if your lucky. That’s only one of my complaints… the time card option is almost never accurate meaning it’s telling me the current pay period is feb 5th through 19th when it should be March 5th through March 19th so I can’t see any of my current hours which is really frustrating seeing as this is how I get paid so I feel as though y’all are playing with my money at this point. I’ve also had multiple problems just trying to log in I’ve had to reset my password 7-8 times within the past 5 months just to log in. This app needs serious updates and bug fixes because this isn’t any ordinary social media/ for fun type app this is literally how people clock in FOR WORK! I’d also like to add that I’ve tried reaching out multiple times via email and have been straight up ignored. When your app is designed for people to clock into work the last thing you should be doing is ignoring people. This is how we who use the app get paid for the long hard hours we work so you guys ignoring us and failing to fix these simple bugs and glitches is down right wrong and honestly just lazy. Do better.Show lessbbyryee
Developer Response
Hello, sorry to see the trouble you're having. Please ask your payroll/HR person to reset this for you. This may help with your pay period and your password. If your payroll person needs any help with any adjustments to your time card or with the app they will be able to contact their ADP Tech Team. Thank you, DS.If they had an app to replace literal garbage, this would be it
This app is absolute garbage, and here is why:
So I’ve tracked the apps’ errors on an excel sheet, and out of 100 attempts to use basic clock in/out features, here is what’s happened:
-15% of the time the app works. Wow! A whole 15%! This wouldn’t be extremely sad if a multi-billion dollar corporation wasn’t responsible for developing the app.
-35% of the time I try to log in it loads continuously, and I am unable to do anything
-10% of the time I try to log in it says “Server Error” and I am unable to do anything
-20% of the time I try to log in it gives a 404 error and I am unable to do anything
-20% of the time I try to log in it brings me to a half-loaded dashboard, and I am unable to do anything
So out of 100 attempts to use the basic function of signing in and clocking in/ out, 85 attempts have failed, and only 15 have worked. Also, while the app has worked 15% of the time, during this 15% it was extremely laggy, taking tens of seconds to respond to tapping the clock.
This is frustrating while working at a startup, as my manager doesn’t have time to be editing my timecard all the time because of an error on the app developers’ part. It also makes it look like I am not responsibly tracking my time.Show lesschrisdice
Loathsome App
Because unfortunately there is no way to express your opinion to a real person, I am forced to write a review on here about this company overall. I used ADP with several companies by now and I could confidently say this is the most terrible, loathsome, frustrating, none user-friendly, complicated, uneasy, anti human website/service/company/management I have ever used in my life. I cannot begin to describe how much I despise myself when I use it because I simply don't think it is made to serve but rather to control, manipulate and make things harder. I am bummed and disappointed in every company that uses this service as it should be boycotted. Some of the reasons for me loathing this service:
App is laggy, and does not accept time off requests from everyone. So pick and choose (probably an agenda by the company)
No human support. They just tell you off and ask you to call your HR (thanks for the help)
Old interfere vs new interface on the website. You only have an option to switch to the new one but not go back you the old one.
Some options are only available on the app!!! You heard it right.
Website literally does not work well on Firefox and when i attempt to use chrome by copy-pasting the link from Firefox all i get as 'incorrect login' but i just changed my password?!
And many others. I do not recommend this service or app to anyone. Terrible, simply terrible.Show lessIffhjdsbrs
The laggiest app there ever was
I’m convinced there hasn’t been a decent update for this app since it was released. This app is SO slow and half of the time is lagging so bad it doesn’t log my clock in or clock out punches.
First off, the log in screen 🙄 good luck if you miss Face ID the first time because you’re going to have to close the app and reopen it because the Face ID button in the upper right hand corner doesn’t work! When you finally do log in, you have to watch the ugliest, slowest, glitchiest graphic there ever was telling you once again that you’re in the ADP app in case you didn’t know already after spending 5 minutes trying to log in. Past that point, if you’re lucky, the Home Screen will load. Other times, you’ll be left staring into the eyes of the spinning wheel of death waiting for it to load. Which eventually will lead you to closing the app and going through all of that AGAIN.
The layout and style of this app also just reads as dated and definitely needs a modern touch. If the app actually worked and was easy to navigate and use, it would be great. Hopefully a face lift is coming up for this app soon.Show lessasiyarox
Password Expiration Date
I like the app and I use it every day but when it tells me I need to reset my password and says it will expire it doesn't say when it's going to expire. It would be helpful to know when the expiration date is so people like me can change the password so we can still log in without having to reset it when it has expired. Just letting you know this is a suggestion for you guys so future users can have a good experience etc... Other than that the app is great and nice to have to log in the hours you work. Many thanks to the team and hope you guys are doing well. Blessings to all! Thank you! Sincerely satisfied customer.
Ps. I don't understand why I need to change my password so often. I get used to the old one and then I gotta create a new one it's kinda frustrating. But I'm overall quite satisfied with it.
👻🎃💀🧛🏻🥸🤓😎😁😂Show lessC.K.20
Developer Response
Hello C.K. Thank you for your feedback. I have provided the details to my product team for additional review. Ds.App is horrendous
I’ve used this app before with a previous job and honestly cannot remember how my experience was. Years later and I need the app again for my job. I’m not sure if it’s just me, but using this app is so stressful. The user experience is not there and I wish I didn’t have to use this app. It takes so long to make changes and when I have to type sometimes, it doesn’t want to type. Or when I need to click on a certain button it either won’t show up or won’t go to the next page. Logging in is unbearably slow and not to mention I’ve enabled FaceID a billion gajillion times and it still won’t enable. Anyway, I’m just glad I rarely use it… not to mention the app takes like 10 seconds to tell you “good morning”… and when you’re scrolling through anything, it’s so touch sensitive. I can’t scroll without accidentally selecting something you didn’t wantShow lessramon.varela
This app is garbage
There’s always something wrong with the clock in system. I hate the fact that my employer uses this. Multiple times I clock in at the start of my shift and when I go to clock out at the end of my shift I notice that my clock in time has been altered somehow. I’ve in at 10:30AM and by 8PM when I’m logging in to clock out. My clock in time says 3:30 PM. There would be up to 3 clock in punches with similar times on it. I’ve had to have the Payroll HR rep correct my time 3 times already. It’s also the end of my shift and I can’t clock out . My supervisor told me that there’s an outage on ADP. So it’s not just me that can’t clock out. Everybody who’s working at my job today can’t do it. Fix your app. Things like this shouldn’t be happening. ADP should not my glitching and altering my time card on its own. If I don’t notice it myself, I’ll get rob of my time that I put hard work into. Don’t even try to tell me that it’s not on ADP. I know for a fact that ADP is doing this. I’ll say it one more time. FIX YOUR APP. It’s terrible!Show lessiLLM4tic
My automatic deposit
I recently started a new job at hard rock casino, it was a transition from Majestic Star Casino or I work for seven years to the new hard rock casino.I have had automatic deposit going to two separate checking accounts want my dad’s checking account the other rest of pay to my wisely debit card, though after the first week of pay from hard rock it seems there’s a problem making out automatic deposit into those accounts I had to wait over a week after the regular payday in order to have a hardcopy print of my checks. If there’s a problem with this upcoming pay,,,I will talk to my payroll about another option because I think it has something to do with wisely department because I really think it’s a glitch in the system as far as anything associated with wiselyShow lessSpikeman311
Problems with Time Off Request
After iOS 14.5 update, unable to enter “Start Time” or “End Time” of Time Off Request. Neither the time selection scroll wheel or standard keyboard are functioning for those fields. Enabling the “All Day” switch allows the user to press the “Create” button, but the Time Off Request is not created. The user is taken to a new page. The page title is “Confirm” but the entry button at the bottom of the page says “Update Changes”. There is no information entered to confirm or update. The user must enter the information again. However, the required “Start Time” field is also not working on this page. The user is ultimately unable to submit their Time Off Request. Deleting and reinstalling the app doesn’t fix the problem. Rebooting the device and clearing the cache also doesn’t fix the problem.Show lessFlyer33
