Leave a Review ADP Mobile Solutions
Login issues with FaceID and Remember password feature
The developers have created a loop of terrible experiences when logging into this app. The app doesn’t remember your password whether you enter it manually, have fingerprint or FaceID enabled.
Literally, every time I have to put in my full credentials because the faceID never works on this app and it also forgets the password that you entered last time, even when you click “Remember my Password”.
This is what happens with FaceID: When you log in and since faceID becomes automatically active, it gives you an error message because it does not remember my face. Then, you might think of entering the password manually, but before you even get a chance to enter it in the box, the error message pop up would have arrived. This happens each time you try to log in using FaceID. Eventually, after 5 failed attempts the account will be locked and you will be told to reset password. And when you log in next time, the loop continues.Show less@bhi9730
so bad it feels like a college project
How a multi billion dollar company can have an app like this is just ridiculous. UI fails like calendars that don’t pop up until after you’ve entered the date manually. no summary pages when you enter in data, no status for time off requests, some sort of weird calculator widget that no human would want when you’re entering in hours. Completely idiotic UI displays that show you your possible time off options but don’t let you tap that option to enter new time... silly me I should have known you have to press the other tiny button at the top that says request new time. What are the other sections of the page even for!?
Also if you switch away from the app it reloads the page like a website and aggressively times you out. But please show me that stupid login animation again. I’m sure you’re proud of it.
Also why does the UI show a password box when fingerprint ID is enabled? That’s just confusing. just one of many dozens of design fails. The entire thing is just a master class in poor UI/UX designShow lessMurderMostFowl
Used to work, now it doesn’t
Update: every time I log in, it says I have a temporary password that can’t be re-used, which forces me to re-set my password. I don’t have a temporary password. It’s just a regular password.
Update: after the app has been updated, it worked once. Now, two weeks later, it does not remember my password/tells me it is incorrect, and asks me to reset it upon login.
The app used to work fine. Now, every time when I should be able to use touch, it asks for my password. I enter my password, and it tells me my password is incorrect. I re-set my password, and it tells me the NEW password is incorrect. I have only been able to log in once in maybe 3 months? Please fix. I also note several people have written similar reviews. I’m concerned about the lack of customer service and support given the problem is ongoing. Doesn’t speak well of ADP.
Update: after receiving a “developer” response, they say I need to contact my HR for a problem with THEIR app not working?! It’s your app that is requiring and not recognizing passwords! Even more concerned that problems aren’t being investigated, but passed off.Show lessNot ok1
Developer Response
Hi, if you contact your employer’s HR/Payroll department they can reset your mobile account and this should correct the issue. Thank you, DS.I have the I phone 11 pro max
I have only been using this app for 3 weeks now and had to call Human Resources department to fix my pay. Because the app said that I missed my punch out when I know for sure without a doubt that I didn’t miss a punch out. Because it will state after punching in or out that you’re punch was successful in which it did. Therefore shorting me hours worked. Also the app automatically takes out a half hour for lunch break but we get paid for all of our time there. And it takes a while for the screen to appear at times it just runs really slow even when I’m right by the WiFi. So I think it could be a really good app because it would be convenient if it worked properly all of the time. I shouldn’t have to call my director of human resource and explain to them every week that something else went wrong. Now that’s what makes it inconvenient but if you could just fix those issues it would be great.Show lessmuzzy1992
Irritating
ADP is a wonder concept, however if there is always a problem with it then it’s not good. There has to be a way to update this app or make a better version of it. ADP is a heavily used app by many many employers. The problem is that’s is always something wrong with it. And at first I thought maybe it’s just that some people don’t know how to use or navigate the app. No, that’s not the problem. The app is the problem because it’s always slow, or something is wrong where you can’t get into something and do what you need to do. For myself as a store manger this app is really important to me!! When my employees can’t clock in or forget to clock in or out the fact that they can text me and I have the ability to fix their time no matter where I am is awesome. The fact that Sunday is usually my only day off and I don’t have to leave my home and drive to my store to submit payroll that’s a life saver. But when I can’t get into my peoples time or I have to remember to keep logging in and checking to see if I can send payroll that’s not helpful. It’s happening more and more and it happens to everyone. There must be a solution to this problem. Thank you so much for your time and interest.Show lesskita111979
Developer Response
Hi, Our team is aware and currently working on a fix. If your issue is around the Time feature, check in with your employer who can review this with our internal team. Thanks PDOutdated, glitchy, badly designed.
Pro: punch in and out without messing with a time clock, allowing social distancing.
Most features are useful, though badly laid out.
Being able to see your hours and pay as you go through a week is great.
Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly.
Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app.
No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists.
Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.Show lessWaadFoGaad
Developer Response
Hello, thank you for the detailed review. I will forward your suggestions to our developers. Thanks, RPUseful but unstable
When it works, it is a helpful source of basic information. It’s so unstable it’s more often a source of irritation.
More detail: mobile app on an iPhone 6+ with iOS 12.4.5. Program opens, but a fairly long time to get to logon screen. 100% success rate. Logging on with thumbprint or with password makes no difference. Logging on with cell or wifi-assisted cell makes no difference. Day or night makes no difference. Location change does not help.
Long dwell time to load first page (over two minutes. Often longer). 80% success. Select second page (detail of current pay period). Long dwell again. 20% success. Select any of the detail pulldown menus (taxes breakdown or retirement, etc). Less than 1% success. Occasionally screen actually loads before booting itself off. Another 2% of the time.
Failure signature is the same no matter where I am in the app. Screen goes black, app kicks itself off the main screen and returns to the logon screen. Does not close the app. Re-log-on required. Sequence repeats.
Only time it completely worked recently was when I was able to access the “submit feedback” button within the app as one of the second pages loaded. Then it allowed me to access various pages at will for 20+ minutes before failure.
I’ve used the ADP Mobile app before without trouble. Last time I used the app (3 months ago), it worked without incident.
Thanks.Show lessnaw t available
Support is very unresponsive
Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems.
Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothingShow lessAuthentification issues
Developer Response
Hi, happy to look into this but need some info. User name, phone type and OS version, what error you received or description of issue and if you can send a screenshot email to adp.ios.feedback@adp.com. Thank you, DS.Bad service
I have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ...
If I could use a alternate option for my job I would immediately do it.
Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect.
Thanks at least for giving me the option to express my opinion regarding your unprofessional service.Show lessjksclusoie
Developer Response
Hi, we currently support versions iOS 9,10,11, 12, 13. We do try to support as many phones/tablets as possible, but there are times when an update can make an older phone incompatible. Sorry for any inconvenience. If your employer allows you can use the ADP website it is mobile functional. Thank you, RPWorked great until I got locked out
EDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue.
I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating.Show lessStarsOvation
