Leave a Review ADP Mobile Solutions
Can’t log in/UPDATE
I have had this issue solved already, Thank you for your response though. APP has and is working.
I have been having problems signing into my ADP mobile app for the past 2 weeks and still today, nothing. I put my information in and then it takes me to the screen where it usually shows the pay period, but all I get is a circle rotating and if I let that circle keep going around and around it eventually times out. I now have 2 alert messages in my ADP app and I can’t even open them. I have erased this app turned my phone off/turned back on and downloaded the app again and still nothing. Please correct this problem as I need to get my information and pay. Help Help Help!!!Show lessKDowty
Slow to load, connectivity problems
This would be a great app if it didn’t take so loooooong to loooooaaaaad. Some days it’s fine, but more often then not, it takes several minutes to load the dash board- That is, if you can even log on. So many times I’ve tried to log into this app to punch in for my job or take a lunch break, and there is a “cannot connect to the server” error that pops up. And when it does connect, it takes sometimes like 5 minutes just for it to log in. I literally have to plan on trying to log in at 12:00pm when I start work at 12:15pm just so that I can punch in on time. Same thing for Lunches. Take lunch at 5:00pm- start tying to log in at 4:50pm otherwise, you’re late. Other than that, it’s great. I like all the features, being able to see my past paychecks, and punches to check accuracy. So, I they’d work on the load time and the server connection issues this would be a great app with no complaints.Show lessdimhof1978
Works Great, but...
The app runs smoothly and don’t have any issues with it when I’m logged on. However, every day I have to Enable “Unlock with Face Recognition” and input my password. Sometimes it happens after I have closed the app. Not sure if closing the app clears the cache, but this doesn’t happen to the other applications I use that allow me to enable Unlocking with Face Recognition. Please, if possible, please fix. If this is not possible let me know so I can change my review since it is out of your control. Thank you!
(Update)
With the new update, the developers may have fixed the issue reported. Hopefully that did the trick and I don’t run into the same issue.Show lessEdsonSLop
Lots of bugs, obviously not a priority to ADP
This app forgets that you enable login with a look every single time you login. It asks, “Hey, would like to enable logging in with your face?” And you go “Hey, that’s great! Works with the cool features on my phone!”. You do what you do, then later that day when you go to clock out, and you’re like “oh yeah, I can just look at it to login!” NOPE LOGIN AGAIN PEASANT. WOULD YOU LIKE TO ENABLE LOGGING IN WITH A LOOK? “Erm... I thought I did but maybe it didn’t take or something...” HAHA NOPE I WILL NEVER ACCEPT YOUR DUMB FACE TO LOGIN BUT KEEP PROMPTING YOU EVERY SINGLE TIME.
For real, there’s a bug that literally never remembers your Face ID, but always prompts you, it’s very annoying. That and there’s another bug that will error out when you try to load the clock sometimes. But seriously, every update I get hopeful that the feature actually works, and every time I’m a little more deflated. At this point they should just remove the Face ID altogether, it’s obviously not working for more than just one or two people. It seems like the ADP devs might have a very limited amount of devices to test on.Show lessyourchildmo
App is absolutely garbage
This app worked properly for the first week, and I’ve fought with it every day for the next 2 years. I’m fed up and wanted to go out of my way to put a review here now because I’m just so done with it.
-app crashes, freezes daily
-ALWAYS, always, always forgets that I enabled the “log in with a look” feature. And when I say always, I mean every single time I open app. I can enable the feature, then it will accept my info and log me on, I do what I need to do, then log off. I then come back an hour later for some other task, and it will have the nerve to ask me to enable the feature again, and ask for a password to enable. As if i didn’t just do this earlier that day. I’ll set it up and then repeat. Finally o decide to just forget the face feature and just log on normally, but wait, the app now constantly asks if I want to enable the face feature every time I reopen the app. Essentially adding an extra step any time i want to just use the app! This is so frustrating and hope somehow developers magically know what they’re doing because this is the worst piece of application ever invented! I’d give it negative stars if i couldShow lessHaldricsfury
Developer Response
Hi, happy to look into this but need some info. User name, phone type, operating system (OS) version, what's the error you get, what happens when you try to login when did the issue start, and send a screenshot please email us at ADPmobile_feedback@com. Thank you, RPHorrible
This is probably my most used app on my phone but is the worst. Constant log in errors, internal app errors, errors viewing or adjusting my time or other employees, etc. Just all around a non user friendly app. It’s been years with no improvements. My face ID feature constantly gets disabled on its own. Another issue- It’s like pulling teeth just to enter in my time. I have to put in the clock in section, clock out, GO BACK TO THE FIRST SCREEN (takes long to even update time you’ve just entered and go back), clock out and clock back in. Why isn’t there an option to enter it all in at once?
After 4 years of use with little to no improvement I’m really frustrated with this app. The bad thing is I have no choice but to use it on my phone because I am a manager which requires me to manage my employees’ times outside of working hours.
One would think think number of negative complaints against this app should be alarming to this company. They should have worked on major improvements and changes on this app all around by now!Show lessAshNicoleJ
Very buggy
This app crashes a lot on iPhone I am constantly having to re log in due to the app randomly crashing and every day when I try to enter my password the first attempt when clicking in the password box will kick me out of the text box and I have to click it again. I am a field service tech and this is not something I want to deal with every day while driving. Also this morning I wanted to request a sick day but I entered the day in wrong because for some reason the app defaults the date to the next day so if I requested it on Friday it will default the date to request it on Saturday and I went and erased the request after I realized that happened and then I get a security message that they are logging me out for my protection and I was not able to log back in and correct this idk if this is a timed lockout but super frustrating when you can’t correct a mistake before the manager possibly approves it incorrectly bottom line I absolutely hate this app it needs to much work.Show lesskylepohsib
Mostly useful but can be pretty annoying
My job switched to using ADP as its agency for payroll. I was never impressed, but I do acknowledge its usefulness. Everything that I used to have to access separately (paystubs, tax forms, benefit info,etc) is now mainstreamed on ADP. That’s the great part. The not so great parts? Having to frequently log in and switch on Face ID within days (sometimes within the same day) of each time I log in to record my hours. And in general the app is a bit slow. (just like the website, which for the record I also hate using because it keeps telling me I’m logged in somewhere else when I’m not and no one feels like deleting cookies or whatever every time I need to access the site so here I am with the app. I’m thinking the developers just need to take more time with this stuff, honestly) 3 stars until ADP steps their game up.Show lessbumblebree0514
Just. Get. A. Bank!!! Warning !!!!!!
I have never been more frustrated with a service provider in my life. I called to ask a question about Apple Pay and the customer service guy who barely speaks English blocks my card for “Suspicious activity” even though you have to pretty much give them all your life information JUST TO SPEAK TO THEM!!! My question is how if there was suspicious activity with my card when I called was I still able to ask them information ABOUT the card? Had me on hold just to tell me that they can’t do anything and that I need to send sensitive information to an email address which haven’t even responded to me. You guys are CROOKS. You lock my card when I call to ask a question. You tell me I’m suspicious ON MY OWN CARD which they ask for your social and employer and a whole bunch of information only the cardholder would know and that’s not enough. Your customer service is obviously outsourced in another county and the language barrier is frustrating when they don’t understand what you’re asking or can’t do anything. JUST GET A BANK ACCOUNT. I STILL don’t have access to my account and every time I call they give me the same answer. It’s not worth it. Worst experience ever. And I’m going to continue to spread the word about you to whoever will listen.Show lessSkyy64
Never works.
I don’t enjoy emailing my boss every single week when I review my time card because this app decides to “record” my punch but then actually doesn’t. My hours are ALWAYS off because of this app and sometimes the app will randomly clock me in or out when I’m not even using the app. I end up with long explanations to my boss every week as to why my time card is a mess. And that’s just when the app actually lets me use it. If I had a dólar for every time this app crashes or just decides to not load I wouldn’t need a job to clock into at all. Unfortunately at my job we are required to use the app more than just clocking in online so I’m stuck hoping these people will one day fix this app. And it’s not just a problem for me, my boss is always reassuring me that she gets several emails from several employees every week just with time card problems to fix because of this app. If this app actually worked I would love the convenience of it, but it’s hard to like it when it never works.Show lessFrustratedADPUser
