Leave a Review PayPal Zettle
Can’t see the menu in the app outside!!
Lovely well presented machine. Looks smart and professional. The only let down is the app. Somebody decided to grey out all the non selected items on the menu. This is super handy when outside as you can’t read it. Apart from the app being made by an indoor person I would highly recommend it. The app is updated regularly but can never notice any improvement or changes. Over the past 4 years of use the name has changed and the amount total is now in bold. Still the horrible hard to see menu on the left. Still hard to see. Not one of the many updates have help me as a user. Someone is getting paid a lot of money to tweak the app every couple of weeks. Reports should be able to compare year on year but they don’t. Numerous attempts to get the sale forecast correct but it’s still wrong.Show lessstevieboyiv
Developer Response
Hi, thank you for your feedback. We will certainly pass your suggestion on to the relevant team. Kind Regards, Zettle by PayPalHolding Your Money
Had this for 4 years prior to this and its been great. A recent change has made me decide to leave. Your funds are now held for 30 days unless you send your customer an email from paypal confirming they have received the product. There is no option for “in store” or “item not shipped,” so even if you sell in person only (which I do) you are required to follow this process.
I am not paying a transaction fee to have a customer swipe a card, then wait 30 days while paypal sits (and likely invests short term to earn interest on) my funds only to then have to pay an additional percent fee to have them transfer to my bank. Yes, you did hear that right. You pay twice using this device.
Off to square!Show lessPidget19
A game changer
I really don’t understand the negative reviews! I’ve been really pleased with Zettle, ever since PayPal switched over to it for merchant servicing. It connects quickly and processes transactions faster than any other app I’ve used in the past. I can process tap to pay, read chips, type in card numbers, process Venmo or PayPal, all from one app. They also typically transfer the money to my PayPal account in about 1 business day, so I’m not sure why some people are having to wait. Overall I’m very pleased and highly recommend this app!Show lessMobile Vet G
Developer knows this app is not safe
Zettle staff accounts have Full access to ALL of the business’ past PayPal invoices not just the ones created by Zettle but those created in PayPal going back as far as 2011 for our business. The developer knows this and admits it to us when we call customer support but they replied to my second review where I brought this to light with an erroneous reply making it sound like this doesn’t happen. Then they deleted my third review where I called them out for trying to hide this. Then they deleted my fourth post. So I’m assuming they will delete this post also. Perhaps if they spent as much effort fixing this major problem as they do trying to hide it then the app would be safe to use.Show lessDguv
Developer knows this app is not safe
Zettle staff accounts have Full access to ALL of the business’ past PayPal invoices not just the ones created by Zettle but those created in PayPal going back as far as 2011 for our business. The developer knows this and admits it to us when we call customer support but they replied to my second review where I brought this to light with an erroneous reply making it sound like this doesn’t happen. Then they deleted my third review where I called them out for trying to hide this. Then they deleted my fourth post. So I’m assuming they will delete this post also. Perhaps if they spent as much effort fixing this major problem as they do trying to hide it then the app would be safe to use.Show lessAwful tax management
I can’t stop hating zettle after having a wonderful experience with PayPal Here!
It’s just awful! I have a hundred of items and in order to sell them in different places i have to manually change tax rate on every single item I have! There is just no way to change it all at once! You can create a new product with a new tax but there is no way to just switch between taxes, like it was on PP Here. Even though they have a “default tax rate” option, it doesn’t mean that it will apply to all your existing listings, it just means that a new product will have it. And only this one issue makes all experience with zettle below 1 star. Annoying! Their software developers are unprofessional! If you have option to use another card reader software, don’t chose this one, you will suffer!
By the way, I contacted their support, they suggested one very complicated method to go around, which I wasn’t successful to reproduce, and they said that there is not a very big chance that they will change anything or even point to the issue to the right people. I will be leaving my detailed reviews until right people notice the problem.Show lessNGKawaiiCrafts
Very easy
This is very easy and convenient for both me and my clients. I love the coupon feature. I can give my clients a discount on services and this will help with repeat sales. I used to use Square but they shut my app down and labeled my business as “high risk” for chargebacks. I was with Square for ten years with not one chargeback. I had no way of even talking with someone. I just got a prerecorded message. Very impersonal. The truth is I started with PayPal prior to Square and and still accepted some payments from PayPal. The Zettle PayPal merge has been nothing but flawless. Now that I’m planning to do some upgrades with my business I’m looking forward to the working capital loan once Zettle and PayPal work out the kinks and details. Square users, sign up with Zettle because Square will close you down and cost your business money with no warning. Lookup the lawsuits Square is facing. Not worth dealing with.Show lessdcjonesNYC
Developer knows this app is not safe
Zettle staff accounts have Full access to ALL of the business’ past PayPal invoices not just the ones created by Zettle but those created in PayPal going back as far as 2011 for our business. The developer knows this and admits it to us when we call customer support but they replied to my second review where I brought this to light with an erroneous reply making it sound like this doesn’t happen. Then they deleted my third review where I called them out for trying to hide this. Then they deleted my fourth post. So I’m assuming they will delete this post also. Perhaps if they spent as much effort fixing this major problem as they do trying to hide it then the app would be safe to use.Show lessI love it so far
I got use to using PayPal here so I was a little disappointed I had to switch to Zettle because they were discontinuing PayPal here. After reading all the reviews I really got nervous. I read the instructions and set up my Zettle a few days before my event. I saw I had to have 2 transactions before I can start manual so I swipe two transactions for a dollar and then I waited until the next day to activate the manual setting. I also pre set my products with the price as well as pre set the tax and I was good to go. On the day of my event using the machine went smooth and now I actually love it better than the PayPal here machine. I suggest getting familiar with the app and settings a few days before!Show lessDejha2
Issue with s700 socket mobile barcode reader
Over all better the old PayPal here. However have found a bug. We first created all are product by typing them in to the app including the product barcode and it does work with the camera. However we ordered the s700 socket mobile barcode reader. That when we found this issue. None of the previous entered barcode can be read with the new reader a window pops up with message barcode not found create new product with yes or no box. I we can do that but why does it not read manual enter barcode or camera scanned codes? Very sad.Show lessBionicB712
Developer Response
Hi, sorry to hear about this. For the quickest way to get help, you can call in during US Zettle hours of operations which are:- 08:00 AM - 08:00 PM CST seven days a week You can reach us at 844-721-1255 or, for email support, you can reach us at: support.us.zettle@paypal.com Kind regards, Zettle by PayPal
