Leave a Review PayPal Zettle
Just the least friendly user interface and customer support
My gosh am I disappointed with this heap. I made an account and ordered a card reader. When I tried to connect the reader it required a bank account which is fair but then it demanded I send a picture of my license for verification. I reluctantly did and it declared me a risk and permanently locked my account. I talked to customer service and they could not fix it or tell me why I’m a risk. I tried to return the reader but PayPal won’t do it because it’s a Zettle product (are they separate? You’ll never know). Called customer service because there is no return option and the chat center is miserable and was told they would email me return info…they did not. Called a week later and the promised to send a return slip within 48 hrs via email and I verified they had the right email…still nothing. I am getting this thing returned and going with square, screw zettle.Show lessNotGreatShirts
Better than the PayPal here app in every way
Switched to Zettle because I’m sure PayPal Here’s days are numbered. I like the expanded functionality of the Zettle app especially in the inventory management area. The card reader is much nicer than the one I had for PayPal Here. The only issue I have with the Zettle reader is the lack of a swipe reader. I still see some cards without a chip so I cannot accept those now. Its normally prepaid credit cards I see without a chip. The Zettle app is much more responsive than the PayPal here app. The PayPal here app is very laggy on my iPad 7th gen, no such issues on the Zettle app. My Star Micronics TSP100iii Bluetooth receipt printer works perfectly with the Zettle app. My cash drawer (works through the printer) also works… my cash drawer was hit or miss on the PayPal here app requiring me to leave the key hanging out the front to manually open it when it failed to pop open… not the best for security.Show lessJosh1624
Can’t edit your Invoice no way to personalize
All companies are in the same ball park when it comes to providing a service and taking your money. I want to be able to edit the way it he invoices look when they get emailed out, add a catch frase, logo, but doesn’t seem to be an option for it.Jose V 254
Doesn’t Work With iPhone 11
I really wanted to love this app because I already have a PayPal business account that I use. However I haven’t yet been able to get past the login screen on the Zettle App and I’ve contacted PayPal support multiple times and no one has been able to help me and has failed to follow up with me. My iOS software is up to date so I don’t know why I can’t even get to the password screen. The app works on my iPad but for some reason I can’t use it on my phone which is what I wanted so I will be returning the Zettle if PayPal Support does not find a solution for me.Show lessSugar Art
Best app using easy
I see the reviews looks like either they are opposing this app or need some training. When you have new app you have to do everything from scratch, I just you use only two days it is amazing better rate and better features, even credit union debit card need pin that more secure.Sunny Hidustani
Zettle App Doesn’t Work on iPhone 8 Plus
Please don’t advertise that Zettle works on the iPhone 8 Plus. It just doesn’t. Was told it was a known issue and that they would follow up with me. After two months of no reply, I followed up and Marty (the real MVP) helped me figure out there’s a bug that keeps Zettle app from connecting to my location services and my Bluetooth, even though both are on. Since I’m not going to go buy a new phone when this one works just fine and Zettle just blames Apple, I’ll have to go to a competitor.
Why advertise that Zettle works on iPhone 8 Plus when it doesn’t? Wasted my time and money and damaged my relationship with this brand. Worst part is, they won’t give me a refund until they have their Zettle card reader in their hands (return label is on the way.)
If only PayPal wasn’t such a behemoth and had more people like Marty who were actually trying to help. But if tech support doesn’t have a solution, they don’t have a solution.Show lessDrewIsMyHeroine
Developer Response
Hi, sorry to hear about your experience. Unfortunately, that there is an issue with iPhone 8 Plus specifically is not something we've heard previously, but we wholeheartedly want to apologise for the lack of follow up to your request. It is clear that we did not leave up to our own standards. We're happy to hear that you've since gotten assistance and managed to locate the issue. Kind regards, Zettle by PayPalCould be better
I love Zettle and how fast my deposits hit my PayPal account. I do however think it’s worth mentioning you can’t split a payment if the customer wants to do a partial cash or card payment. I.e: they owe $50 and want to do $30 cash and the rest on a card.
Honestly this is my biggest and one of my only complaints for this system. I hope it gets fixed before I have to completely switch systems 😔Show lessBadPrincessLlc
Can't Enable Manual Credit Card Entry
Update: Someone from support finally called me and asked if I was logged in to the app using a Staff Login or the main PayPal login for our account (we were logged in using staff logins). They suggested that we try to log in to the app using the primary administrator login for the PayPal account and then try enabling the manual card entry. This was the solution. Documentation needs to be updated to explain this so other people don't waste time trying to figure out why they can't enable the feature.
My organization just switched over to Zettle and bought the new card reader. We completed our first transaction and then proceeded to try to enable Manual Credit Card Entry under Settings in the app (version 7.22.1). We have been trying for days but no matter how many times we press the Activate button, Manual Credit Card Entry always shows as Off. I spoke with Zettle Support 4 days ago but they have yet to provide a working solution. I tried uninstalling and reinstalling the app and restarted our devices with no success.Show lessMidihead7
Developer Response
Hello, thank you for your feedback. We're very happy to hear that you have come to a resolution.Great Tool
While I’m out vending it makes all my sales transactions so easy and our customer trust our credit card process!Cheishable Moments2
Tipping function automatically turns off
No matter what I try, the zettle app doesn't let me leave the tipping option on. Every time the app is closed, the tipping feature is turned off and I have to go back in and manually turn it on. This is a MAJOR inconvenience and I miss out on tips if I don't remember to turn it back on when I start my day. What a garbage interface. I don’t have these glitches with Square and no one in support can explain why this is an issue.Show lessSanders_TJ
