Leave a Review PayPal Zettle
Needs work
My company used PayPal here about 2 years and we have gotten use to it. We thought Switching over to kettle would be smooth since PayPal created both systems. We had to redo all of our inventory. The variation set up is completely different from PayPal here and sometimes difficult to setup. I don’t like when taking a sell and you need to create a item that’s not set up in your inventory it doesn’t have a quantity option you can only add one item to the cart. The worse part is the money from sells are not available until the next day unlike PayPal here your money is instantly available in your PayPal account. I think if they fix some of these issues it could possibly be a nice system.Show lesshappy curtis
Developer Response
Hello, thank you for your valuable feedback. In terms of the inventory, we'd be happy to help you out - please give us a call at 844-721-1255 or email us at support.us.zettle@paypal.com.I like the app, but…
I’m having trouble finding my orders to my website and suppliers app.
-How can I add Zettle to my suppliers factory app?
I would also love to share my products from Zettle to my social media platforms.
-Is there anyway to share or forward product details to my customers from the app?
Another thing would be useful if I was able to categorize my products.
-Could someone show me how to do collections v.s single items?
And Lastly, Can anyone see my Government name when I do get a sale or show my store?
-If so, what can I do to change that?Show lessDivine Beauty by JSH
Lacking some basic features
Was not able to enter card numbers manually (card reader hasn’t arrived yet), and not seeing a “link to pay” option which was mentioned as a feature. Not sure if these have been removed for some reason, but makes it challenging given our customer base. Would like to see these features included or have instructions that match the actual app (everything online is for a Zettle Go app which doesn’t seem to be in the App Store anymore) before we start looking for other payment processing options.Show lesskrk322
Tip limitations
Limits how much customers can tip you. Developer responded by saying that is to prevent customers from accidently putting in their PIN as the tip. What was wrong with the old way PayPal did it where after putting in the tip it told them the total and asked if it was correct instead of saying that big of a tip isn’t allowed? What if their PIN is 0001? Do you have something in place saying the tip is too low? It’s sickening after what the service industry went through with covid that people are trying to be generous and help us get back on our feet and your placing asinine arbitrary limitations on that.Show lessDr.StevenPoop
Completely unusable with iPad app
The iPad version of the app I missing a key feature which is available in th iPhone version of the app. The iPad version Is missing the amount tab from the drop down menu so for people that are just using for card processing can only do so on phone version. So I can’t use it at all in my retail store and have to resort to the end of life PayPal here or switch to another processer like square.Show lessIRONBLASTGAMING
WARNING!!!!Do not buy this device!!!!!!
This on the skin of it seemed like it was going to be perfect, nice well built device easy to use, until it came to them paying me !! They claim two day clearance, bearing in mind this doesn’t include the day you take the payment or weekends! So I take a payment on Tuesday = we’d/Thursday clearing in my bank Friday so I write out cheques to suppliers Only to be told they have frozen my account 😡 as they thought I was taking deposits. after providing invoices to prove otherwise and explaining the necessities of the money being deposited for the Friday I get no reply 🤔 So I call and get the rudest sarcastic person on the phone who apparently has no manager and the security department doesn’t have a phone, can only be contacted by email and they might not answer for 48hrs so basically I have no say in anything that happens with my money and to go f#%k my self ! After several more emails they agree that I’ve done nothing wrong and still pay my money in late so you can guess what happened to the cheques I sent out 🤬Show lessNickwoohoo
Developer Response
Hi Nick, thanks for providing your feedback. Unfortunately it is true that no deposits can be made on weekends, this is due to banks not operating and is regrettably not something we can influence. Regarding the security investigation, we can only regret that this affected your outgoing payments. As a financial institution we are required to carry out certain safety procedures - for us, security always comes first. If you have any questions regarding this, please give our support team a call and they'd be happy to explain further.Useless without cardholder not present function
Zettle make it impossible to accept card payments over the phone. Forced onto Zettle after PayPal wound-up PayPal Here without any notice. Zettle offers some improvements on PayPal Here’s features, but lacks the fundamental functionality needed by any business to input a customer’s card details manually for phone-in sales. Zettle seem to wrongfully presume that all customers use mobiles/tablets in the event that they are not present to make an in-person transaction with their card. The lack of this basic manual input functionality has the potential to cost us five-figures per year in lost revenue and is a major concern moving forward. What do we tell our phone customers now or customers who want to pay an invoice by card? Go shop elsewhere? There is a clear lack of understanding of how real businesses actually work. Without this functionality, it’s not a serious card payment system. It’s ridiculous and needs to be addressed.
Addendum: Their response confirms everything said above.Show lessscottcurrieltd
Developer Response
Hi, thank you for your feedback. Unfortunately we don't allow payments over the phone, but you can use our payment links or invoicing features for payments where the cardholder isn't present.manual card entry
Upon setup initially tried to process manual card entry and there is no feature allowing. I am transitioning from PayPal here which worked flawlessly and I could process cards manually. I am a small business and we need to enter info manually as take some orders over the phone. Do I need to order a reader and wait and then not use a reader when entering manually. Poor documentation on this.Show lessNew2Zettle
Payment needs to go into your business account
Payment made through the reader needs to go to your business account not the PayPal account, it should at least be an option the transaction is in person the seller can issue a refund.
Another improvement I could see is being able to add or change bank information on the app itself, and not having to log in online, and add or change it.Show lessnoreastgardener
Do not use or get this app
I waited more than 2 weeks to get approval to use Zettle they needed documentation etc . Every time I called I was transferred from one department to another and had to explain my self over and over again nobody would understand that I just wanted to be able to use the app.
The app was installed but it would give a message that I needed to be approve and neede to call but it was useless in the meantime my business was needing a way to process credit cards it was so frustrating don’t get this app the people who answer the phone are uselessShow lessRichie days
