Leave a Review PayPal Zettle
Holds your money for 21 days
I just tried switching back to PayPal from square, big mistake. I was a PayPal here customer since 2008, then the pandemic hit so I was only using square. I recently added PayPal back to the mix to have two readers at the desk to check out gift card sales. I was on the phone for 1.5 hours and 6 customer service reps to return the brand new Zettle equipment to refund my credit card. It’s like speaking to a wall, by the way if you don’t know already they are phasing out PayPal here to replace it with zettle. I was selling gift certificates and I had the receipt to show them plus it was purchased on site with a chip credit card.
They wanted me to call the customer, and what ruin his Christmas gift and call PayPal and tell them he bought a gift card here.
So in the end you are allowed $300 per month to reestablish or establish a relationship and your business habits. If you can afford to live on $300 a month for the next few months I would say hats off. I cannot, sticking with Square no issues and more reliable. I use stripe for my spa software and they didn’t hold my money for ransom either. Should be PayPal mettle because the mettle in your affairs.Show lessGracevf
Good but needs attention
I’m surprised simple features are not available on Zettle. Not ready for mainstream. I’m coming from square, too many features missing here. Need to add customer info, text customer receipt option. Invoice customers, partial payments, etc…reimun82
Easy to use app, but one of the setting options is missing.
The system is easy to us, but the manual credit card entry activate is not available in the settings payment options like it says in the help screen for activating manual credit card entry for IOS Iphone or I-Pad. Would be great if you could do manual credit card entry for over the phone sales.DNARC2
Signature required is annoying
Zettle should have either an option to disable the signature required for the transaction or have an option to change it to over $50 or something only. I switched to zettle for contact less option, but if i have to had my ipad to client for each transaction, whats the point?JackSimpsonJack
Good but… No offline mode for cash sales
I have been looking around for POS solution to replace our old till. I thought I had found the solution in this app as it has a very easy to use and setup interface, all was going well until I discovered you cannot process cash sales while your internet is down. I don’t think I can put up with the complaints from the Luddites we employ if and when our internet goes down and we cannot process a sales. Developers please sort this out as I have found I can do this with the Square POS app.
Thank you for responding to my comments above. We do really need the checkout to function for cash sales if the internet is offline. I understand you cannot take card payments but please let us record a cash sale. ThanksShow lessNeilJ77
Developer Response
Hi Neil, thanks for your feedback. Since our app needs Internet via WiFi or mobile data to run, this is currently not an option. However, we have noted down your feedback and sent it to our developer teams.Can’t access money for days
I am a brand new business so every payment counts right now and I switched to Zettle from square without seeing that it takes up to 5 days for payments made on Zettle to be transferred to PayPal. I am so disappointed with this and will be returning to square. I’m out the money for the card reader, but at least I can access MY money whenever I need it.Show lessbeezymar
Add checks as a form of payments or “other”
I like it so far. I just wish the could add a “other” for of payment. Or custom credit checks or something. Because right now I am stuck with cash or credit and I have no way to enter my Uber eats and grub hub orders.dayvasos revel
Tax Rate is a pain
My only complaint on this app is that you have to apply the tax rate to each item individually. It’s a step that is a lot to remember while trying to chat with a customer while ringing them, and flatly unnecessary. If I have the tax rate turned on, it should be obvious that each item in a transaction is taxed. If you’re high volume sales, this is a pretty big issue. I hope it will be addressed in an update.Show lessErinMorrisWood
It does the job but with issues attached
I am a gigging musician and there are a couple of gigs where they encourage us to generate tips for ourselves which is great. So I bought the izettle and as I use my iPad for lyrics I thought it was a perfect fit as izettle does repeat payment. About 5 times in a gig the izettle loses connection and it won’t repair unless you repair manually, as the device is pointing away from me I only notice this if some goes to tip me and they have a confused look on their face. I then have to go back into the app and reconnect with the matching number etc. This is a major flaw for me as I have definitely lost out several times because if this….it could be to do with the app not being on my screen, but either way it’s ok…but for my use it has some massive issues…..would I recommend to musicians …yes and no…repeat payment is key but the unless I stop after every song and check it’s connected by checking the app there is no way of guaranteed solid connectionShow lessirishsongwriter1
Account set up
It was actually very easy to set up to take payment. And instructions easy to follow. And it did not block the access to activate receiving payments. Unlike square super complicated not easy to navigate. And did not let me edit my info.226f
