Worst Food Ordering App Out
This app has been getting progressively worse for the past 4 months. It’s slower everytime I use it. It’s now to the point where I can’t even use it. I just spent 15+ minutes trying to order through the app, but I had no success. The app does things like taking forever to go to the next page once you click on something, getting stuck in the loading phase, kicks me out of the app, or when I get to checkout, it sends back an error message. The app needs to be reviewed, edited, & updated. I haven’t been able to order on the app because of these problems for the past 5 weeks.
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App. needs work, bigtime.
I like Smoothie King quite a bit, but I find the app. quite complicated and unintuitive to use. Number 1) there is no “Cart” button. There have been so many times I started an order, went back to look at the selection of Smoothies, and then couldn’t figure out how to get to the Cart! Number 2) I once selected to reorder an old order from the app. I hit the submit button and nothing happened that indicated I made the order (i.e. no confirmation or e-mail). I checked the order history and didn’t see anything. I subsequently manually entered the order in the app. and subsequently received an e-mail confirmation for my manually entered order. When I showed up at the store, there were 2 orders with my name on it. Long story short, the “reorder” was from a previous web order, which picked up on the app. I tried to explain the situation to the store clerk who didn’t know what to say. I showed her my pending credit card transactions, one of which was “Smoothie King” and the other which showed “Level up Smoothie King”, both of which was done through the app.! I decided it really wasn’t her fault the app. is terrible so I just took the $40 worth of Smoothies when I only wanted $20 worth of Smoothies! Grrrrrrrrrrrrrrr!
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Ordering just got harder after update
I use the SK app every day for 8 months since my mouth surgery in Jan. requires a mostly liquid diet. At first, I was racking up points, using the “order history” to reorder what I typically drink for lunch each day. Then suddenly, bam! My order history disappeared! My points aren’t building up. For the past 2 weeks (14 smoothies later), I show no order history and my points are stagnant. I am being cheated out of points! But now I have to go through the convoluted menu system to order each day because my order history no longer exist. All this started with the update back in Aug. 2021.
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SUPERB DRINKS & SERVICE
This has been our SK location for many years now. We choose this one for the excellent service and hospitality we receive. They remember us by name and when we dont visit for a while they notice! The drinks are always top notch and the staff is extremely efficient. We love coming here, they make us feel like family. The owners are the friendliest and care about their staff and customers. We never go anywhere else!
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Great for first attempt needs some improvement
Love theThe concept of the app. It integrates well with Apple Pay which is key for me to keep this app however the interface and using the options to selectThings to purchase is slow and very choppy. I’ve tried it on direct Wi-Fi and not on Wi-Fi and I have the same experience. A little shopping cart somewhere on the screen would be helpful to know what’s in the shopping cart. This gives me the user another way to find what I was selected instead of having to start all over again.
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No way to get refund
I purchased 2 smoothies on the app on August 3, 2021. Not even 5 minutes after I placed my order I received a phone call from the store I would be picking up my smoothies from. I was advised the ingredients needed to make my smoothies were unavailable until the afternoon. The person on the phone asked if I wanted a refund and I said yes. I was advised the refund would be in my account in 3 to 5 business days. It’s August 12th and still no refund. I have also called the store and then was given a corporate number. I have yet to hear from anyone. I have left several voicemails and emailed using the app. Save your time and money and just order from somewhere else!
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Smoothie King #1 Freezing Mobile App
I love Smoothie King. I go here almost every day. Though the mobile app has been buggy for awhile. I assumed it was my signal but even with wifi it still freezes a lot. After clicking Order Now the app is stuck on Loading Screen, Freezes, and shuts down. It takes half an hour to get it to load, by then I’m already at the store. Also after selecting a previous smoothie order, I can no longer customize it. Please give the option to customize when quick selecting past orders.
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Ordering Online
I enjoy the convenience of ordering online and I definitely enjoy the smoothies. The ease of selecting an item online in the contactless pick up is wonderful. However, I think when a customer orders online they should get their orders before someone that walks in afterwards.
Case in point, I placed an online order while sitting in the parking lot. Then, a few minutes later, I watched a customer go inside to the counter and place their order and they received their order before I did. This is happened to me on two separate occasions. Once I went inside to let the employees know that I was waiting on an online order they appear to prioritize things at that time.
Case in point, I placed an online order while sitting in the parking lot. Then, a few minutes later, I watched a customer go inside to the counter and place their order and they received their order before I did. This is happened to me on two separate occasions. Once I went inside to let the employees know that I was waiting on an online order they appear to prioritize things at that time.
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Could be so great but…
I love smoothie king and if this app ever function the way it is supposed to then it would be great……but it rarely does. It shows the store is closed when it is actually opened or the order says it has an error and I end up having to sit in the drive-through. There are times when I only have a few minutes to swing in and if I could order online I would swing through and pick up something quick but I am not able to because of issues with the app and end up having to pass on my order.
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Horrible app, don’t use
I have attempted to place orders at different locations of Smoothie Kings in my area, and each and every time the stores don’t receive my order even when my app and credit card say I have been charged.
This needs to be fixed ASAP. As it’s not just one location having difficulty in finding my order in their system, it’s multiple locations, it must be an error between the communication of the app and the store where I placed the order. It’s really weird that I’ve been told my credit card has been charged, but Smoothie King staff don’t see my order in their system.
Smoothie King, get your stuff together
This needs to be fixed ASAP. As it’s not just one location having difficulty in finding my order in their system, it’s multiple locations, it must be an error between the communication of the app and the store where I placed the order. It’s really weird that I’ve been told my credit card has been charged, but Smoothie King staff don’t see my order in their system.
Smoothie King, get your stuff together
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