Abysmal!
This app is just about bearable when it works, which isn’t often. Crashes continually, lags, deletes parts of your cert, removes template details with no explanation as to why and don’t even get me started on the customer service. Absolutely appalling. Brian harper, the developer, also deals with “technical support” which is neither technical or supportive. What an arrogant dinosaur of a man. Takes forever to answer and isn’t any help when he does. Wish I could rate this zero stars as it’s what it deserves.
Show less
Customer support?!?
Here we go again; the software is great, but when you’ve got an issue nobody answers the phone or emails.
I’ve got 7 licences; just paid to renew 4 that were due and they’ve not actioned it. We’ve got large EICRs starting Monday and no bloody software.
Looking for alternatives.
I’ve got 7 licences; just paid to renew 4 that were due and they’ve not actioned it. We’ve got large EICRs starting Monday and no bloody software.
Looking for alternatives.
Use at your peril
Great software, shame about the customer service. Went to renew the subscription but took an age, finally replied back saying I have refunded your subscription and good luck with your new supplier. So will be seeking legal advice as took 3 weeks to transfer all my certificates to electraform
Poor customer service
The software itself is great. However, if you come across an issue, don’t expect the customer service to help you out. Extremely arrogant and unhelpful. Paying lots of money for a service and they haven’t got the courtesy to keep you informed if any issues arrived.
Software okay, support is terrible
Been trying to phone there support number online for weeks as I am not able to send any certs. No answer and no response to emails.
Support is terrible which is a shame as the software is pretty good.
Support is terrible which is a shame as the software is pretty good.
Terrible customer service
The software is generally good and very easy to use. However we have had a couple issues and when we have called to resolve the issue the guy on the phone is very rude and even hung up on me as I was explaining the issue, he then refused to answer the phone and still has not resolved the issue or offered any insight.
Show less
Customer. Support
Just like taking money, arrogant does not reply to emails on support spent lots of money to add on additional licenses , I keep getting another licence instead tried different emails to sync the licence . Spent a fortune . The package they produce is fantastic . But the company as support are crap. Once existing licence expires I shall not return back. Very frustrating spoke to a person before Xmas the person on the other end wasn’t interested. Full of himself and just not interested . Jumped up ………
Avoid
Avoid
Show less
Review
Great software which I’ve used for over 10 years but unfortunately the customer service is really bad and lets them down. I very rarely give bad reviews but their attitude towards customers really needs to change.
Important bits missing
A lot of important bits missing that should be on a certificate such as minor works there is nowhere to put details of wiring system used to modify circuit
Not bad!
Its ok but has bugs and when contact is made with support they ask for a video of the problem!! Eh i pay a subscription for to to update and produce a working software for me!!
