Leave a Review Wingstop
Can't reorder if any part of past order is unavailable
Don't know why apps mess this up so much. If a past order has any part that can't be added, or if there's any issue, it doesn't make default decisions, it just throws the whole order away and teleports you to checkout an empty cart. For example, I tried reordering my past order from August. It popped up an error saying I need to make a drink selection, then just plopped me into an empty cart. Had to start from scratch.
Still, the ordering process was relatively effortless and went through okay. Only complaint is this wild reordering bug.Show lessFalconFour
Repeat customer
I love Wingstop in every state I go to.
I wish you guys would develop some sort of point system like Buffalo Wild Wings. I spend wayyyy to much money with you guys not to be able to earn some sort of rewards. Not to mention you don’t have one by my house so I have to drive 30 min away to get there ( eat my food out there ) then 30 min back home. My kids and I make it a outside movie night because of the distance.
Please expand the Wingstop in Minnesota so more people can have access to them.Show lessMz,Q
So much better than ordering by phone
I’ve had some terrible experiences ordering over the phone. Long hold times, miss placed orders, and rushed order takers are just a few of the issues. This app solved all of that. Great customization options and even found out new things I could ask for. The only thing that will make this app better is if it accepted apple pay. Really happy with the experience. Great job app developers!!!Show lessulitamg
The app needs improvement.
This review is not for any location but specifically for the app itself. I live near at least 5 Wing Stop Restaurants and the app never lets me place my order. Ive had to call every single time to place it over the phone. They’ve asked me to update it, delete and redos load but nothing works. A message pops up saying that at the moment the order can’t be placed, to call the restaurant, it doesn’t matter what day of the week or time of day. And if you’ve been to wing stop, they’re usually really busy so when you have to call and order over the phone, they place you on hold and you have to wait over 20 minutes for assistance. The app doesn’t work, needs improvement.Show lessOmgtbisappispwrfwct
Convenient but....
I’ve never had issues with the app. But I really wish the drink options would reflect what’s available in store. I’ve been to many Wing Stops in many states and all of them had the remix machine. The app only gives you basic drink options. I end up having to call the store to ask for an order update. Also the option to make your wings “extra wet” isn’t there. From looking at reviews it seems this has been a common complaint among patrons. I hope the developers make changes. Right now it’s seems like it’s been a documented issue for at least 3 years based on app reviews.Show less_skate_
Wow is all I can start with,,
Call Jay even though they were all going through this epidemic and we’re trying to revive ourselves and come to a new living environment and having or locals restaurant owners or just business owners am literally just drowned but still survive than done things that they’ve never done before for employees to continue to be able to survive in this epidemic situation that were in but it was really really nice to see a brand new menu more choice is more more different choices than what it used to be and then the website is a lot more friendlier than what it was so kudos to the webmaster on that but I will net my experience with you guys as always been awesome and now it’s even gotten better thank you so much kudos to you and I’m on my way to pick up my orderShow lessdrako king of dragons
App issue!
I just tried to order my meal and when I got to the pay part for the delivery the app kept saying that the information on my card was wrong and it kept declining it, and when I would go to double check ,and try to submit it again, it would give me these weird numbers and say it’s an invalid address. And I was confused because my card was working just fine when I had use earlier in the day . I kept trying but it kept denying it and then today I wake up and see that I was charged $25 for an order that I never received and they apparently never got. I called customer service and I am hoping I can get my money back. I will not be using their app ever again.Show lessbenjeanita
No option for wings sauce on the side
Just like any other restaurant the convenience of ordering thru an app is very helpful and of course quite efficient. The availability of all options in the app compared to when you order while on premise drives my decision on which place to order from. The wingstop app does not give you the option to select the wing sauce on the side. I prefer my wings plain then dipped in the sauce when eating them. Because the amount of sauce you want in your wings depends on the flavor of the sauce. This also preserves the crunchiness especially when you ordered it well done. I sure hope developers make this change ASAP so I can start using this app again. I tried calling in my order one time and despite me asking to have the sauce on the side. They forgot and they had to redo the order which I have to wait for to get done. So for the meantime I order my wings from a local wings place since they do what you requested for.Show lessOriginalDC
Never received online delivery order
I placed an online delivery order and waited for my order but my order was never delivered to me. When I placed my online order to be delivered to my door I was not given any receipt or confirmation number and was only given a number. I tried calling the number it gave me but the number was out of service. There was no location on where the driver was and after about an hour my order was marked complete. I went outside of my apartments and saw no one, never got my order. There is nowhere I am able to dispute this and I paid $40 for my order (including tip). Since there was no option to dispute this on their app, I tried contacting Doordash and Doordash told me I need to request a refund from Wingstop. So now I am going back and forth and my $40 was stolen from me. Be careful using the app! It’s worked before but not every order will be delivered by a driver so just know if you don’t receive your order or have any issue with your order, expect for the issue to never be resolved and expect for your money to be stolen from you.Show lessdeatnator47
Developer Response
Thanks for sharing your experience with us! We’re so sorry you ran into an issue. We’d love to learn more. Please contact us at www.wingstop.com/contact-us so our team can look into this further.Fix your drink options
I used to order through this app all the time. There used to be an option to self serve your drink, which I imagine was taken down due to corona.
However, the drink options to choose from include and LIMIT to: Coke, Diet Coke, Dr Pepper, Sprite, Unsweet Tea, Sweet Tea, and Ice Water.
There is no existing UI that allows a user to customize their drink options further. This is embarrassing considering theres a whole CocaCola machine inside the store. Until this is fixed, I have to call the store or order inside JUST to make sure I don’t get a drink I don’t want.
Tell the devs to fix this by either adding an “Other” option where the user can type in what specific drink flavor they want (i.e maybe they want a “Cherry Dr Pepper” instead of just a “Dr Pepper” or even “Lemonade” which is just not on the current drink choice list)
Or... and this is even better, see if CocaCola has an API they can use to give the same virtual selection that exists on the CocaCola machine but through the app. You can even pull the same data as the restaurant so that if a drink option is out in the restaurant it will be disabled through the app 🤗Show lessjustanotherkid64
