Leave a Review Wingstop
Great use of technology to improve their wing business!
Wow, it has been a year or so since I first reviewed this app, a lot has changed. Giving this 5* now due to the continuous improvements that Wingstop has made in their technology, both on the mobile ordering app and in-stores. Everything works as it should, UI is easy to use.
One suggestion, in-store I can request flavors as dips, app only allows to specify ranch, blue cheese or no dip. It would be nice if I could order a side of mild or hot sauce in place of my dip selection.Show lessDaRQue02
Saves prior orders, allows complete customization
This app is awesome. Once you login, you can easily select re-order for prior orders, delivery, when you want it delivered, and changes like where do you want more or less seasoning. The fact that you can edit each item however you want it makes it so convenient to order exactly what everyone wants. It definitely helps that the food is always great, and because of this app I know I order more often because they make it so easy!Show lessNot Really A Fan Of iTunes
Use APP!!
I sometimes find myself ordering just for ease of use the app delivers. Not only do the wings always come out perfectly cooked to my specifications and on time at stone drive in KINGSPORT Tn, they’re correctly assorted and a complete order. I’m never missing anything and the staff is always smiling, I order using the app, super simple quick n very user friendly ! This place fills my happy place. P.S. Cajun fries are loaded with seasoning, to my liking, a little intense so lite is a suggestion if your not searching for that Cajun all in ya mouth feeling. And the ranch... I stuff my mouth with frys and pour the ranch in, but shhhh that’ll be our little secret!Show lessSpringfield was my home!
New UI In Love
The UI looks really nice. Large icons that fill up my screen with images of the chicken so I can see what I’m buying. One thing I would love from this is app is push notifications for when 60 cent wings are going on or if there are any promotions going on. Also it’d be nice if they can send offers through the app as well. Sort of like an app exclusive deal. That would be really nice just to show appreciation for the customers. Other than that everything is perfect.Show lessBabygayboydraco5000
App was good just 3rd party was the issue
So I downloaded the app and decided to tú the delivery option this time. Was easy to get done and no problems with navigating the app. So it shows the progress and order time for drop off which was cool. The problem was not with the restaurant but with DoorDash who runs the delivery for them. The app said the people have not picked up my order so 15 mins after my delivery time I called the dasher and she was having issues with her app to pick it up and there is no way to contact door dash by phone so I ended up going
To pickup the wings my self now by this time I had been a good while that my wings were there and now they were cold and as I walked in to the store the dasher was just picking up my order about an hour after it was suppose to be at my house. So
I stopped the dasher and we talked I took the wings she said she was sorry which it’s not her fault was the app she was using and she went on her way. So I talked to the manager here and she hooked me up with cooking me a new order and making it fresh so app wise was great DoorDash was the fail on this that’s why it got a 3 but in the end yummy wings in my bellyShow lessTazz43722001
Options removed
Wingstop is my wife’s and my treat for the week - every Friday we order Wingstop. The app was great I could order it in just the right time to put my kids to sleep then go pick it up without having to step away. The new app is very good and easy to use, but recently they removed 2 key options that without them don’t allow me to use the app. Making the wings and fries well done and selecting if I want all drums or all flats. I use both those options every time I order but recently those options are not there. I’m going to call my order in today, but without these options that removes the convince of the app and ability to quietly order and time it out. Unfortunately this might lead us to order from somewhere else moving forward. I will def update the review / stars if this gets fixed.Show lessNfrancour
Developer Response
Thanks for sharing your experience with us! In preparation for the Big Game, modifications like All Flats, All Drums, and Well Done were temporarily disabled but should be available now!Amazing over haul from the ground up!
The app has finally gotten a long over due redesign, I think it should’ve been like this two years ago at least. Anyway, the app now actually looks like a lot of effort went into it and it no longer looks like a cheap and generic design. Awesome work!
My only suggestions are that we should be able to add a valid payment card in the settings without needing to use it for an order first, especially since it was used and recognized prior to this over haul. And the starting an order button covers up the nearest/favorite location on the home screen so that was a bit confusing at first. Maybe change that around some? Again, awesome design!Show lessCplMSO
Bad wording
When I chose mix and match 10 wings and go to plain I thought that was the sauce and the little fine but print that says boneless is confusing I also thought mix and match meant flats and drums not boneless and bone in especially when I already clicked on the combo for bonein poorly written and should be fixed , because of this there was no point of ordering from the app because when I got to the store I had to wait for them to correct this causing me to still wait and there was no convienceShow lessSteve77123
Horrible Service!!!
I placed my order online based on their advertising it was supposed to help eliminate the wait well not in my case! I watched order after order go out the door of people that had come inside and placed their order, even one huge order that was over $134 went out before my little single order!!! No one apologized or offered even an plausible explanation of what the hold up on my order was. I had to request a manager to get my order finally and she was in too big a hurry to even be polite, it was basically hand me my bag and turn around and walk away!!
I do not recommend this location at all!!!Show lessLadyfairie
Couple things to fix, but it’s still a great app
Great app, but you can’t update your order after you get to the review page. It will open it, but only let’s you change the type of wings, and doesn’t go any farther. Fix that and it’ll be excellent. Love that you can save your favorite order; it’d be useful if you could pull that up and make slight changes (like wing flavor selection ratio) and be done. Other than that, it’s is easy to use and only takes a minute to order. 👍🏼Show lessTrilobes
