Leave a Review Wingstop
Great job Ruby
I went to this Roseville on sunrise Wingstop location for about 5 times. Every time I go here, I’m so impressed with their customer services, food quality and cleanliness. Manager Ruby, always greet me with my first name and a big smile on her face. Other team member also very cheerful when they greet customer. I, myself am in customer service industry. I understand how hard it is to keep a happy face all day. I never write a review in my life. This is my first ever review I wrote. I guess I’m not a review virgin anymore. I just want to say “great job” to Rudy and her team. I very appreciate you.Show lesstonyf168
Issue when ordering bundles
App is okay - use it to order every time however the one big issue (for those of us who like out wings cooked well done) is when there are specials such as bundles there is never the option to select and add to the order to have the wings cooked well done, only when you order by the piece or the regular combo does the option appear for you to select if you’d like to have the wings cooked well done. The options are always there to have the fries cooked well done but never for the wings! Additionally there is no section where you could add a note or special request. So every time we order wings on the app that are on bundle promotion I have to physically call the store and add this request because I’m unable to select within the app....which somewhat defeats the purpose of ordering online doesn’t it?? So I recommend the developers resolve this and add the wing (WELL DONE) cooking preferences selection options when advertising specials and bundles so the order can be placed correctly and also recommended there be a section where the customer can add a note or special request.Show lessTannerRaesMommy
Tonight’s service
I really like going to Wingstop so I gave you the five stars cause most of the time it’s great. But tonight I put a on line order in and showed up maybe five minutes from the time it gave me but when 30 minuets went by I asked about my order she said they are waiting on fries I’m ok but right when I sat down they called my name so I got my order and ate a fry and it was cold. All she had to say was I’m sorry we forgot your order. We are all human we make mistakes but just be up front. I was just upset cause they weren’t. I will continue to go there cause it’s great food but just be up front. Thank youShow lessairizzy69
Easy App to use quick email confirmation.
The wings are great. The food is a little pricey and I wish they emailed or mailed coupons out more regularly but the food is fantastic. The app is really easy to use and understand. The order process on the app is easy quick and fast. The email confirming your purchase is really fast and it makes the whole thing easier when you arrive at the store front. Also the storefront has priority parking for online orders so there is always a quick easy access parking place to run in and pick up the order and run back out to go home.Show lessjack loves wings
UPDATE YOUR APP
I ordered a classic combo when I arrived they said ”enjoy your boneless wings.” PAUSE.... I never order boneless wings. I explained how the app was buggy and was almost unusable. They said ”well that's what you ordered” I said ”nope, that's not what I ordered. And I'm not accepting that bag. Let me talk to your manager.” she said ”I am the manager” I then said ”I am the manager” I'm like ”okay let me get your badge number and your name” then the lady said ”well if you want the wings it's gonna be 17 minutes” I'm like ”okay, that's fine.” Even though I know it takes 14 minutes to make them. But whatever. I don’t blame them. I BLAME THIS APP. It’s been 8 months considering its March 1st 2018 currently as I’m writing this. Do us a favor and make it usable so your not losing money with customers giving people wrong orders. Thanks.Show lessMACC55
App needs work, get it done!
Pro: The wings are great and consistent, the main reason they get my business. Hockey night with the boys, nothing quicker, easier, or better.
Con: I use the app to order, but it has a HUGE problem they apparently do not care to resolve. Tap your previous orders, and that come up. You get the price, but you have no way of seeing the orders and what is actually in them, only the price. Question: if I can’t see what ordered previously, exactly how in the hell would I know if I want to order it again?? You have a button that asks to re-order this, but if I don’t know what the order was, why would I want to do that??
It would save both of us time and energy if you would FIX THIS.
You get 3 stars because you refuse to fix this problem with your app...and I’m being generous. Franchisers, get corporate to pull their head out and fix it. Your paying them, make them get it done.Show lessRe-order
Horrible app
This is the least intuitive app on the market. Why is it that hundreds of other restaurants can figure this out but Wingstop cannot? Several times I have tried to order through the app and had issues. The most recent time it said I needed to pay for my order (instead of paying at the restaurant) because it was over $50, but the app did not give the option to use my credit card. I've had other examples of ordering the wrong items based on the layout of the app. If I were a Wingstop franchisee I would be furious that this is your franchisor's best effort and I would demand better. Use of this app is an awful shopping experience and I find myself unwilling to order from here because of it. Epic failure.Show lessWollyB
Great!
I work right by this wing stop I am in there constantly. Used to just walk right in from across the street. I befriended a lot of the staff we all eventually knew each other's names and my order so when I ordered from the app the first time they knew it was me and were on top of it. It's wonderful. Easy to navigate. Not bogged down by unnecessary graphics and special offerings everywhere. Clean and simple. Love using this app. Especially since it saves my two favorite orders to just a simple button!Show lessKaceysimmons
Fast and Responsive- Please Read
This is a fast and response app-it's very well optimized and the pick up times have been 100% right so far (I've used it around 15-20 times). It's easy to use and the layout is simple and to the point. However, I would like a "Specials" subsection in case I'm interested in a special posted in the store window. Change that (it might be difficult to implement correctly as each store can choose to have a special or not so they have to say so store by store) and I will give this app a perfect rating of 5/5.Show lessFire-andy101
