Leave a Review Marriott Bonvoy
Fairfield Inn & Suites Cheyenne Southwest/Downtown Area
We enjoyed an exceptional stay at the Inn providing us with a quiet sleep, black out curtains, providing a microwave, frig, Keurig coffee pot, ice machine on floor with ice bucket in room, comfortable bed and bedding, love the shampoo, conditioner and bath wash dispensers in shower, great shower head and hot water in a large shower, and all lighting works in the suite. Kiddos to the cleaning crew as the room looked and smelled like the Inn was newly built. Last, but not least, to Carly, the Inn’s Wonder woman. Not only was she a trainee working alone, she facilitated the entire breakfast singlehandedly doing a suburb job, while answering all incoming calls and taking reservations, ringing up sell items the Inn offers, waiting on customers at the counter, checking people in and out, and staying kind, pleasant and efficient during it all! Totally amazing asset to the Fairfield.
We will definitely be staying there again on our return trip home.
D&H Travels 😀
TEXAS BASEDShow lessD&H Travels
Spring Hill Suites San Antonio
We came home exhausted from our get-away(supposed to be)relaxing weekend. The room was clean and had a lovely design but was so poorly thought out…sofa too hard/uncomfortable to sit on for any length of time…Frosted windows for doors/separators(that wouldn’t move/separate) defeating the purpose of the extra space as any light spread, keeping anyone from staying up later or using a night light… toilet leaked to an empty tank, so had to be flushed twice every time…thermostat would not work/set for longer than several hours, dropping back to 82 degrees and therefore, had to be reset every few hours all night long. Consequently, duvets probably sweat filled, but the only cover…clock was not correct and had no mechanism to set…shower head not adjustable to direct dribble of water and only two lonely bath towels…whatever is used to clean made both of us too stuffy to breath by morning. The ONLY saving grace was the lovely little lady in charge of the breakfast room, and we don’t eat breakfast, just joined our group. Seriously doubt you will see any of us again.Show lessndick
More information
For a fact the people that work for Marriott give more information than the application details of the app. It’s nice to have all bases covered, so when I can, I prefer to talk to the people in-depth. But sometimes I end up using the app.
I am a very reserved to use only the app, because I am always unsure that what I am booking matches my travel needs. I live in Europe, sometimes when I book it is not always correct for the rules of the country/establishment. I travel with a family of four, and my golden retriever. A lot of the time, when I check-in at the Marriott using the app, friction happens. The App is not intuitive while projecting Marriott’s Mission because it does not capture the detailed needs of the end user. It turns into a waste of time on travel v, time for riot planning.
To enhance the lives of our customers by creating and enabling unsurpassed vacation and leisure experience.Show lessCarndog242
I love Bonvoy!
This app is super easy to use and find exactly what I’m looking for in a hotel and what location I want to find it in. You can scroll in a list or zoom in and out on a map and modify your criteria (such as free breakfast/pool/pet friendly) and it clearly marks out and refines your search. It also tells you amenities and local dining options to these locations. The pictures are clear and give good views of the rooms/hotel atmosphere so you get a good ideas as to what to expect upon arrival as well. I’m very pleased with this app, and prefer this method on the go! The Mobile key is super easy to use and is very handy when you can’t find your card buried in your purse or pocket. Highly recommend this app for many reasons.Show lessBrittydp33
Apple Watch integration is almost useless
I know that Apple Watch applications successfully used mobile key to open doors in the past (search for SPG mobile key videos in your favorite search engine), but now it does not. I’ve installed, uninstalled, reinstalled the app… I’ve had the reception re-push my mobile key permission… no joy. If the feature is truly no longer functional on the Apple Watch app, please remove it. If it is functional, please help me effectively troubleshoot it. The last troubleshooting session resulted in “it just isn’t functional anymore” after a multi-message back and forth.
The regular iPhone app is pretty good. Mobile key works, chat with reception about anything you might need, and more convenient features.Show lessSmartass099
Love the new app
This new app is wonderful. It’s easy to book rooms and cancel if needed. Much improved and simple to navigate. Really love it. Only recommendations would be to add a chat function to the Marriott desk, currently you can connect to the hotel by chat which is great, but sometimes you need the Marriott help desk. Also needs a way to add additional names to the room for check in. Sometimes a daughter will arrive before me because we all live in different corners, and I have to contact the hotel each time. Adding an easy way to use any certificate you may have would be another feature to consider adding. Currently you have to call the Marriott desk for that too. Even with all the recommendations listed this is my go-to way to do everything Marriott as much as I can. I love an easy button! And I love Marriott. My go-to hotel whenever possible.Show lessCami the Hammer
Mobile Key Usage
Gave the mobile check-in & key option a try for the first time. All worked well, check in was smooth and I got a notification when my room was ready ahead of time. I could have gone straight to the room had it not been for the signage saying I needed to stop by the front desk before parking. I did have one issue with the mobile key on the day of checkout. It seems the app no longer had the mobile key available the morning of departure. I suppose this would be ok normally but I had to use the key any time I stepped outside my room or the hotel. Luckily the front desk gave me the physical card key otherwise I may have been locked out a couple times. As a user I need the mobile key available to me up until I leave.Show lessFriend4721
App will not respond
This app continues to not be fully tested. Finding a missing stay has two experiences depending on which page you request from; ironically both will not let you enter a stay date correctly. On native page, date dial selection resets to today’s date as soon as you stop “dialing,” and the responsive site won’t let you manually enter dates, and won’t take my selection in the calendar feature. So, that’s frustrating. So now I have to call.
Last time I used this, the directions for using my free stay certs did not work, and I could not find a way to use the free stay certs unless I manually called.
Highly suggest you solicit feedback on the pages in case something is not working right. There is not enough testing being done on this app, and user feedback would help you to make this a 5 star app in no time, and significantly decrease calls to help desk.Show lessWriting31 GB
Dirty unkept and unclean
I was supposed to stay in the Fairfield Inn Ashland, Kentucky tonight... I checked in about 4:00, the outside was dirty and not well kept but thought weather may have stopped the picking up of the garbage in the parking lot and against the building. I went in the lobby was not bright with the feeling of clean about it but went on and checked in. I travel for a living and have for the last 20 years staying in hotels 3 to 4 nights weekly about 40 weeks a year. I walked into my room their was a big clump of dirt in the doorway I looked at the bed which looked someone had just been rolling around on it, the mirror had a dirt smear on it, I went into the bathroom the counter had stains from something all over it. I took pictures of all this in case that they try to charge for me going downstairs and canceling the reservation, I had to drive 45 mins away to find another hotel. I gave this place one star but that is because I couldn’t give it a zero.Show lessstewcat1563
App Defaults to Pre-Pay NO REFUND
When booking a reservation there is no visual indication that there are different type of rates between standard and Pre-Pay which charges you up front for a lower rate. When booking, the default is pre-pay and it is not noticeable, it just looks like the normal way to book and I ended up prepaying when there was a possibility of cancellation. No warning, no color coding or alternate font to make it clear it is a pre-pay rate and no warning pop-up to inform you that your card will be charged. If it did I could have made the appropriate decision.
It says it is non-refundable if cancelled after 24 hours, and I didn’t notice the mistake until the charge hit my card 2 days later. I had to get a case number and now waiting to see if I can cancel and get a refund or if Marriott will just take my money as if to say “Sorry sucker!”. It is so frustrating to be guided through what looks like the usual method of reserving a room like any other hotel only to find out it is not. This app needs to be redesigned from being bait and switch to being honest and informative.Show lessTeraPat
