Leave a Review Marriott Bonvoy
Poor Management:Discrimination
The Marriott has offered neighborhood pool memberships for several years. I have belonged for over 10 years. When the new General Manager took over he has had a very discriminatory and random policy for who he allows to join. My personal experience was that he allowed one family to join today and denied my request to join. I waited over an jour to speak with him in person. He justified his action by saying the other person was “Grandfathered” in Then he said she had personally called several times so he allowed her to join. Basically saying the squeaky heel gets the grease. I was told I was on a waiting list. I have been on his waiting list and he allowed another person to go to “the head of the line”. Another person came in while I was waiting and she was also told she would be on a waiting list. I consider it a privilege to be able to use the pool in the past. Now we have a manager playing God in who he allows to join. This is blatant discrimination. And poor management. When I asked for his supervisors information. He took my email and said he would get back with me. This manager “Patrick” needs to be held accountable for his actionsShow lessgoldhillmesagal
RTW
I used to love this app and when it’s working it’s a great experience. But in the last days, maybe corresponding to an app update?? none of my upcoming or canceled trips are visible at all! Problems get worse cause when I log in online I can’t see them either. After 2 lengthy calls to Marriott they politely reassure me that my upcoming trip reservations are all still ok, but had no interest to hear about the technical probs of the interface. Other problems persist online too with hotels shown as available then disappear once u want to make a booking. Or crazy stuff like the member rate being higher than regular rate for some hotels and some stays. Yes it did happen and verified it multiple times. I did all the regular stuff like log out and log in again, clear the cache, delete and reinstall the app on multiple occasions with no fix. As a titanium member and regular traveler this is frustrating to say the least. It’s enough for me to go back to Hilton! Please Marriott fix it soon and I will stick with you.Show lessRTW747
Overall, Great App - Still Miss SPG!
Overall, this is a great app and even after the transition from SPG I think the app outshines. If I were rating the rewards program, I’d give SPG an A and the new program a B- But that’s not why I’m here - so I’m rating the app not Marriott, SPG or even the Bonvoy program.
Overall, the app is very easy to use and like many Marriott properties it really depends on the property you are staying on how well it integrates with he app. In my experience, about 1/3 of my stays truly honor a mobile check-in where I get a mobile key without visiting the front desk, perhaps security perhaps individual hotel preference. I will say that all properties do use the chat feature which is great when I need to communicate a non-urgent issue or perhaps let the staff know about an issue in a room for the next gift.
Mobile check-out is truly the best, it works almost all the time. Booking on the site is easy and straightforward. One of the best features that I like (might not be from the app) but how I get WiFi quickly since it remembers my device at every property. Overall, I think the app is well done, the rewards program is okay - still my brand of choice. Thanks Marriott!Show lessPennCCRN
Marriott is life
Have been an avid Marriott supporter for 8+ years now. While we have many options, and I stay at many group’s locations due to work, I always enjoy my experience much more at Marriott properties. They also continue to improve everything they do as time goes on, ie. recently upgrading to the Bonvoy programs, location amenities, accommodating valued customers - not mention any guests, and the overall experience at most properties.
While some could talk about complimentary food and bev offered at other corporation’s properties, while mentioning the Marriott properties that don’t include, it’s irrelevant. I’d pay for an exceptional meal at a Marriott property before acting like a complimentary garbage breakfast included somewhere else is an incentive.
Marriott or bustShow lessjph387
Works great most of the time
Overall I love this app. When trying to book some hotel stays on points I occasionally get random information and error messages. Example - I tried to book a “stay 4 nights get the 5th night free” at the st Regis in Punta Mita on points in early January 2020. It’s a busy time of year and hard to find spots available for stays on points at this time - but that said, When I attempted to check availability - I would see that the stay was available, and I would then click on the stay to try to book, at which point in time I was told that it actually was unavailable! Stuff like this drives me nuts in apps. I know this is some complicated stuff between the hotel management locally and the Marriott system etc, but cmon - it’s a Marriott/SPG power house. These glitches should be a thing of the past. Overall tho I do love this a and it works well about 90% or more of the time for me.Show lessSchnitz44
BonVoy: Easy to use, extremely accurate
I reserve rooms or “getaways” almost every weekend and I’ve never had an issue with the desktop site or the cell phone app.
The information is always accurate. The detail really provides everything you need to know about the hotel you select, the amenities & the service.
The photos are extremely attractive & represent the exact description of the hotels. I have been using the app since it was SPG for several years now & I will continue because of the great point plan in place for members.
I strongly suggest you sign up because after a certain number of stays, you get such great deals as free nights, early check-in & late check-out & you build points to move up to higher tiers of membership, which gives you even more perks.
Best app & most frequent app I use. Definitely the best benefits!Show lessrmj0572
Could handle password changes better
Marriott forced a password change. I used the website instead of the app to manage the change (which was its own headache, but that’s another review). When returning to the app, it could not recognize my account and password combination. Neither by account number or email.
Worried I had misspelled my intended password on the website, I reset it on the website. I tried the app again using my account number, and it couldn’t manage the new password, again. I tried my email, and now I’m on an account lockout for 30 minutes.
Why am I being punished because the app doesn’t recognize the password I was forced to change? Marriott could have managed this forced password change so much better than this, instead of springing it on a user when trying to use the app. Use two-factor means to authenticate it is actually me on my phone, and make me change the password on a computer the next time I use the website. This isn’t hard.Show lessNot Billy Beane
Disappointed with experience.
My wife and I have used Bonvoy to book vacations and business travel. We enjoyed using the service due to its ease of booking and for the perks of obtaining points towards future bookings.
After our last two bookings through the app, we noticed we didn’t receive points from booking through this service. After calling customer service, in which the representative was extremely rude and talking over my wife, it was determined (via the representative) that the booking through the app was through a “third party”. I intervened after listening to the representative talk over my wife, and asked for clarification to how booking through a third party on their own app was possible. After stating this was deceitful and while talking mid sentence, the representative hung up on us. I’m sure this will be placed as a “dropped call”, however assuming the reliability of land lines, I find that doubtful.
My wife and I both own businesses and if this were acceptable practice for our customer service, the individuals would be fired.Show lessApples813
Decent app, but useless rewards program
If you book and pay for your own hotel stays, this is a solid app. Customer service can be very helpful with your questions. But if you’re like me and travel is a mainstay of your career and a travel agent books your stays, then Marriott and it’s hotels will no longer credit your stays to your account. To be more clear, if your employer or the company you work for pays the actual bill, you will no longer be allowed to keep your stay credits so the rewards program is completely useless for you. This is the only chain that denies the end user their stay credits. Other hotel chains still credit stays with the end user regardless of who actually paid the bill. Airlines still credit the end user regardless of who paid for the ticket. If rewards are important to you and you travel frequently but aren’t ultimately responsible for the bill, then you may want to consider other choices besides Marriott. Safe travels!Show lessPost Pro
Not so Pet Friendly
Great app for the most part, however, I travel with my small/med sized dog at least once a month and need a hotel that is pet friendly. It is difficult to filter ACTUAL pet friendly hotels, i.e. no $150 fee per night just to have a pet stay. And the Marriott merger made the selections even less pet friendly because almost all Marriott brands carry a fee. I would love to see a Pet Friendly No Fee filter option. It is frustrating having to dig into the weeds of all the fine print just to see if we will get charged hidden fees. I think you should change the filters to “Pet Tolerant” for those with fees and “Pet Friendly” for those with NO FEES. And extra filters for the dog size. Even if there are no fees there is usually a weight cap.Show lessBrohart
