Leave a Review Meritrust Business
Love CU, Hate App
I love the credit union. I enjoy using the ITMs, I enjoy going into “my” branch, and I have had a excellent membership experience overall. I can’t stand the app. I’ve waited too long to post this review because I keep hearing that a new app is coming. It’s still not hear.
My biggest issue with this app is how difficult it is to make an external transfer. First they hide the option, not in the “transfer” tab, but on another menu entirely. Then you can’t transfer from any account other than your membership account. Then creating the transaction takes a normal number of clicks, and your given an extra box to check saying you’ve read TOS. But wait, you actually have to open the TOS before it will believe your checked box. Click another button to initiate the transaction. But wait, you think you’re done? You are not, you must confirm again before scheduling the transaction. It’s the longest most hidden transaction process I’ve ever seen on a mobile banking app. Very frustrating for someone who makes external transactions often.Show lessKSeaman
Developer Response
Thank you for sharing your feedback with us. We acknowledge the frustration that our external transfer process has caused and want to assure you that by following these industry standards, we help maintain the security of our mobile app services. However, we would like to have a more in-depth conversation regarding your specific experiences to find a resolution that works for your needs. Please reach out to us at 800.342.9278, and our support team would be happy to assist.Mobile check deposit is working again! 🥳
UPDATE (Jan 2023): This issue has been fixed and is working great!
ORIGINAL REVIEW (Nov 2022): The mobile check deposit feature works great on my iPad but has been broken on both my wife’s and my iPhone for several months. Regardless of the phone’s orientation, the mobile deposit feature thinks the phone is in portrait orientation and prompts me to rotate my iPhone so I can take the picture despite my iPhone being in landscape mode. Orientation lock is off as well.Show lessjayhawk1861
Developer Response
We appreciate having this feedback shared with us. This was a known issue involving the iOS16 operating system that, with our latest update, has hopefully been resolved. If you are continuing to experience issues, please contact us at 800.342.9278.Mobile deposit
trying to make a mobile deposit and every time the screen is blurry and I get a message saying flip your phone sideways to take a picture and then it never works. I’ve tried for three days now. Please fix!
I have updated my phone and checked for all updates, and nothing is prompting me to update my phone.Show lessLaceyCruse
Still having Camara problems with mobile deposit
Is anyone else still having problems with the Camara when doing mobile deposit. Last time I left this review Meritrust replied they were working on a fix (it’s been some time ago) ????Me@867
Developer Response
Hello! Thank you again for sharing your feedback with us. These details from your experience were provided to our digital teams, helping us work toward a long-term solution for the eDeposit camera issue for iOS 16. With our most recent update, the issue should now be fully resolved. If you encounter any other difficulties, please do not hesitate to reach out to us at 800.342.9278 for support.Camera glitch
I’ve been trying to use the app to deposit checks for several days and the camera is blurry and won’t take a picture. I’ve tried reinstalling and shutting the app to no avail. Very inconvenient!Eruca E
Mobile Deposit Broken
Haven’t been able to deposit thru the app because the app says I need to rotate the image. Makes no sense needs fixed, hasn’t worked since I got the new iPhone 14 Pro. Fix your app with some of the money you are stealing from customers thru fees!Lutezy
Mobile deposit
Mobile deposit won’t work. Can’t deposit my check.Kkenzz063
Great in the past!
Most recent updates have left it impossible to deposit check on mobile app! Screen rotate is unlocked, app deleted and refreshed multiple times, still getting the rotate screen message.HNguyen27
In the past it was 5 stars!
Very disappointed! I moved to Meritrust for the member to member money transfer. It was so easy to transfer money through the app back and forth to my fiancé and my sister. Now it’s unbearable to use to transfer money. It takes way too long to do it now. I understand that it is for security reasons. It just is so irritating that we don’t even want to use that function anymore!Show lessTotorostitch
Mobile deposit is awful
Mobil deposit requires unlocking the “Lock Screen rotation” function to allow a mobile check deposit in the latest update. Even after unlocking the screen rotation the camera function will only start working after about four rounds of crashing the app.Bookerktm380
