Leave a Review Meritrust Business
Deposit bug
I like this app a lot. It has saved me numerous times while Im out of state and my gf is home alone. My biggest issue is depositing checks. It use to work fine but lately it has rejected every single attempt saying that the background is not dark enough... With an all black background. Now I have to drive 3 towns over to get to the nearest bank.Show lessSomeniceguyonu
Developer Response
Hi there, thank you for taking the time to share your feedback. Please give us a call at 800.342.9278 the next time it gives you issues when depositing, and we would be happy to troubleshoot it. We want to save you time and provide you check-depositing convenience. Thank you for reaching out.Been with Meritrust 5+ years
And I’ve never been dissatisfied with their customer service.
The app does glitch and it’s very annoying sometimes when it won’t display your information.
That is literally the only complaint I have so I’d say, winning!prncslilly25
Poor
One of the most inconsistent mobile banking apps I’ve ever used. Only works about half the time.Logan LoSo
Sign in NOT working
This app is usually amazing but in the last few days no one can log into their account. I have three businesses and have to view transactions along with tax info I need to access. There is no reason for this error to be going on for days. Please get your app developer on this ASAP so it gets fixed for customers. We all have business, travel, and personal things to take care of. I am very frustrated about this!Show lessnycsinger09
Developer Response
Hello there. We are very sorry for the inconvenience caused by the mobile banking issues this weekend. We understand the important role these services play in managing your accounts, and we apologize. The app issues should be resolved, so if you're still experiencing troubles logging in, please call us at 800.342.9278 or stop by a branch to give us a chance to improve your future experiences with our app. Thank you for sharing your feedback.Call center employees
Once I lost my wallet and had block my card. I couldn’t log onto it on my meritrust app so I called and they were so nice. They literally stayed on the phone with me for almost an hour making sure I could get into my account. I wish I remembered their names.NaiJV
Developer Response
Thank you for the wonderful feedback! We will be sure to share this with the team to let them know. We appreciate the opportunity to serve you!Appreciation
I love having this app to be able to keep up on my account where ever I go. I is a easy app to maneuver through. Thank you!!MoMeMaBass
Love this bank and love this app
I can almost do everything I need to from this app. The only thing it can’t do is deposit cash money for me. Easy to use, doesn’t crash. I can even see my payroll deposits 2 days before they are available to me which is nice. Again I love this bank and love the app. Meritrust’s Willingness to make sure I was taken care of and I got the best deal for me won my business and it would take an awful lot for me to leave them. They truly have gone the extra mile to make everything work with ease and work smoothly. I have even converted some of my family members to move to a Meritrust bank.Show lessScott2132
Developer Response
HI Scott, we love to hear this! Thank you for sharing your feedback and allowing us the opportunity to serve you and your family. We appreciate you taking the time to give us a shout-out and review.Really annoying mobile deposit functionality
Or rather, lack of functionality. I’ve tried doing everything the app tells me to do to deposit this stupid check, but it refuses to accept my photos. They might as well not include that function at all since it doesn’t work. This is extremely frustrating since the banks open after I have to be at work, and close before I get a chance to go to the bank.
The app performs extraordinarily in my experience when it comes to all over respects. I would love for the check deposit feature to be a little more advanced.Show lessThecleveronesarealive
Developer Response
Hi there, we apologize for the troubles you're experiencing with the eDeposit function. We'd like to help troubleshoot this. Please call us at 800.342.9278, and we'll be happy to assist. Thank you for taking the time to share your feedback.Three star
Sometime it work and sometime it doesn’t work that way I give it a three starNarski 718
Best customer service!
As a newly single mom, I haven’t had a checking account, or a job other than “mom” in 7 years.
I opened my Meritrust account with $100. Within a week I had already messed up, and had my automatic paycheck going into the wrong account. I panicked! I went into our local branch (E. Kellogg Wichita, KS shoutout) they had me fixed up, reimbursed for my fees, and on my way, in 10min.
I was so embarrassed I was in tears, but the sweet girl at the tellers desk was so helpful, and understanding.
PLUS, I can use any Credit Union ATM with no charges! Double bonus!Show lessLivyFan
Developer Response
Thank you so much for sharing such kind words about our One Kellogg Place team. We are proud knowing our team was able to assist you in such a positive way. Thank you for your membership. We are happy to have the opportunity to serve your financial needs.
