Leave a Review Lowe's Home Improvement
Great folks but horrible service/severely understaffed
I’ve shopped at a nearby store Powers/Constitution Colorado Springs for over 20 years, always great folks. However, being severely understaffed for the last few years has brought extreme frustration with delays and non delivery. This week I made a purchase, I live 5 minutes away, they were to call me Sunday after 4 pm with delivery eta Monday. Did not get a call. I called this morning, eta 10 am/10 pm. That narrows it! Called a front desk, eta 8 am/8 pm. I called 9 times today, transferred to delivery department, phone rang 10 minutes four different attempts. I called corporate phone to track, nothing helpful, I tried a real person, wait time was expected 1/2 hour. I tried online, nothing helpful. So much for customer service. Waited all day and never got my delivery, I had no choice but to stay. That was my $79 investment to deliver 1 mile. However, on a very positive note, store manager personally delivered the next day, with apologies, and deleted my delivery charge, he gets 5 million stars. Not his fault it’s difficult to hire people that don’t want to work, and corporate for not paying enough to live on.Show lessSterling 943
Trouble
I purchased top s soil garden dirt and mulch online. I tried since yesterday and it would not let me place the order to be delivered. I live probably less than 1 mile right down Outer Drive. It would not let me place the order to be delivered. It kept saying I had to pick up and it would say in black letters something wrong with the system. Try again later this is since yesterday, I tried for two days and I tried it again didn’t work. I called and said reboot the system and they couldn’t help me so I got and started all over again. When it came to my order, it said I had to pick it up. I am 71 years old. I cannot pick up that stuff. That’s why I had it ordered to my house. I already went to your store. I already tried to pick it up. I have to go there and to pick up my stuff. I talked to a manager and he said to order it again he would cancel the order. if you cancel the order and it still won’t let me order to have the stuff delivered.
So now I have to pick it up in shifts and I still don’t have any help getting it out of my car. I’ve had incidences in the past with this company and I love Lowell’s . I have a credit card. I have excellent credit. this is ridiculous. I’m a loyal customer of yours. I could go to Home Depot. I could go to Menards, but I go there and I have a credit card there and I can’t get any help I’m so sad and disgusted that I got bad service AGAIN.Show lessSenior upset customer
Love free shipping! App dog slow…and makes basic things harder than they ought to be.
I love getting free shipping with $35 min purchase. I find the app frustrating because it’s often dog slow. Then, sometimes, response time is decent. I’ve checked other apps before & after just to make sure it wasn’t my internet going slow — and so far that’s never been the issue. Search and sort functions could also make it a lot easier to filter things various ways. They really ought to devote more effort to this zoo because when you’re ordering on line, this app takes on the functions of actual people in the brick & mortar stores like stockers, cashiers, and those helpful people who help you find stuff…I do like how I can easily look up locations in my local store — where it gives you both aisle & bay. That can be very handy for stuff that is on an aisle with stuff that you might not have expected to be grouped with. I’ fairly new to the app (so maybe it can do this), but one thing I’d love was if it was easy to create & print up a “shopping list“ which had the item with picture, price, name of item, location in store, plus the options for getting it to your house and associated costs for options other than checking out at the store, and having to cram into my little car… The ship to your home is free if you buy at least $35 worth of merch, but I’ve not yet figured out how they calculate the same day/next day/longer delivery costs.Show lessOfADifferentMind