Functional app
This app does almost everything you want a banking app to do.
It could be even more convenient if I could use one log in to access personal and business accounts.
Ideally log ins would be for each individual to access their accounts not a log in for account types.
I am subtracting one star for this.
I understand that this may not be an app developers issue as it takes two Log Ins on the website also to access both types of accounts. However other financial institutions will let you access your business and personal accounts from one log in and it’s a feature I would like to have again but with BECU.
It could be even more convenient if I could use one log in to access personal and business accounts.
Ideally log ins would be for each individual to access their accounts not a log in for account types.
I am subtracting one star for this.
I understand that this may not be an app developers issue as it takes two Log Ins on the website also to access both types of accounts. However other financial institutions will let you access your business and personal accounts from one log in and it’s a feature I would like to have again but with BECU.
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Use it frequently but have some suggestions
This app came a long way from when it first came out. I use it frequently, and hardly use the online website anymore. I can transfer money from one account to another easily and the mobile deposit of checks is great. There is a couple of things I would really like to see change. Not just on the app but in general. The money manager is hard to use, and it’s odd. With bubbles of your budget floating around. It only lets you do a budget for 3 months, when I need one every two weeks. We should be able to change that. Also- there is this dreary background on the app of fog and trees. It’s been on there for a LONG time. Can you change it to something brighter or different? It’s getting tiring to look at. Even a black background would be better. Thanks!
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Good app, but needs a couple things
I would really enjoy being able to check my credit score from the app, like you can online, without affecting it. I would also like the credit card payment style that they do online where it tells me when my payment is due, the amount, and what my credit limit currently is. Currently it just works like transferring between accounts. It’s a good app but hopefully these things will come about sometime soon to make it that much better.
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Sometimes?!?
So first of all, I LOVE BECU. Let’s not get that messed up here.
I simply hate the update with the multi factor authentication. It says SOMETIMES it will ask to verify my identity. So here is the deal, I use my fingerprint to log in, pretty positive I’m the only one that’ll match. Why do I need to give you a number you text to the exact phone I’m on? It’s not that secure. I’m already on the phone. Also my definition of sometimes and this new versions definitions aren’t the same. I have to verify EVERY. SINGLE. DAY. Without fail.
I’ve called tech support and they say, maybe your in a different cell tower range. Nope sorry. I’m in my home or at work. Those places don’t change. There is no need to verify so often. It’s making it a massive pain in the rear to use this app.
I simply hate the update with the multi factor authentication. It says SOMETIMES it will ask to verify my identity. So here is the deal, I use my fingerprint to log in, pretty positive I’m the only one that’ll match. Why do I need to give you a number you text to the exact phone I’m on? It’s not that secure. I’m already on the phone. Also my definition of sometimes and this new versions definitions aren’t the same. I have to verify EVERY. SINGLE. DAY. Without fail.
I’ve called tech support and they say, maybe your in a different cell tower range. Nope sorry. I’m in my home or at work. Those places don’t change. There is no need to verify so often. It’s making it a massive pain in the rear to use this app.
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Easy to Use.
This app is so useful. I love being able to check up on my accounts anytime, anywhere. This app is so well organized but also offers the ability to customize your viewing options. The budgeting capability is very handy and makes it so I need one less app on my phone. I really like the locator feature too. I can click and see where there is an ATM that won’t charge me any using fees and co-op banks for when I am out of town and need to do in-person banking. There is also an option to categorize your spending habits so you can see where exactly your money is going. Very useful. Love this app and am very grateful for online banking. No bugs, 5 stars 😊
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Good but needs more features
Honestly this app has more and more become an indispensable way for me to smartly manage my money month by month, something that is exceptionally difficult as life happens. That being said, I have found so much good and bad over the years with using this app. The bad nowadays, since my last review over on Google’s Play Store, has been a few things that I’ll go in to depth on here:
First the good; The app exists, you can set budgets, you can see your net worth, you can transfer money, see past transactions, you can organize said transactions into special expense categories, and you can see the different balances across all accounts.
Next the bad: cannot create saving’s goals, cannot denote set amounts as certain types of transactions, and cannot easily link debit cards to Apple Pay.
As you can see this list of “bad” is negligible. In the grand scheme it is kind of useless.
To be honest the feature I want to give the most praise too right now if the budgeting and net worth tools. I’ll be doing a bit of work to ensure it’s as I believe but it’s definitely sounding like a good set of features if metrics can be a motivating factor in your life and a moderate sense of achievement. I know I know, my life is sad. Anyway, I intend to see how they influence me this next month and what happens. Wish me luck and I hope this review helps someone with BECU as their bank decide on if this mobile app is right for them.
First the good; The app exists, you can set budgets, you can see your net worth, you can transfer money, see past transactions, you can organize said transactions into special expense categories, and you can see the different balances across all accounts.
Next the bad: cannot create saving’s goals, cannot denote set amounts as certain types of transactions, and cannot easily link debit cards to Apple Pay.
As you can see this list of “bad” is negligible. In the grand scheme it is kind of useless.
To be honest the feature I want to give the most praise too right now if the budgeting and net worth tools. I’ll be doing a bit of work to ensure it’s as I believe but it’s definitely sounding like a good set of features if metrics can be a motivating factor in your life and a moderate sense of achievement. I know I know, my life is sad. Anyway, I intend to see how they influence me this next month and what happens. Wish me luck and I hope this review helps someone with BECU as their bank decide on if this mobile app is right for them.
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Fanatic despite one annoying bug
Removing one star from an otherwise great experience for the pesky yellow banner at the bottom of the screen that tells me "You have challenge questions. Tap to view. Hide"
When I attempt to select "tap to view", or the far left of the banner away from the "hide" it only directs me to the top of the Accounts screen, even if I'm already there, and does not SHOW me the challenge questions after I taped to VIEW them.
Solutions:
1. Direct me to the challenge questions in question. Take me right there to view them, just like the banner says.
2. Direct me to a special filtered view of accounts to draw attention to ONLY the accounts that need attention. Push the accounts that need attention to the top.
3. Change the language to be more direct: "Some of your accounts have challenge questions. Go to your accounts." For example. This way you're not setting up an expectation to be broken.
4. A space in the app dedicated to situations that "needs attention" so I can stay on top of situations and feel good when that space is gone or clear. This doesn't have to be a hard space in the menu, it can be present only when I have issues, like the banner, only it takes me to a feed of situations that need my attention.
When I attempt to select "tap to view", or the far left of the banner away from the "hide" it only directs me to the top of the Accounts screen, even if I'm already there, and does not SHOW me the challenge questions after I taped to VIEW them.
Solutions:
1. Direct me to the challenge questions in question. Take me right there to view them, just like the banner says.
2. Direct me to a special filtered view of accounts to draw attention to ONLY the accounts that need attention. Push the accounts that need attention to the top.
3. Change the language to be more direct: "Some of your accounts have challenge questions. Go to your accounts." For example. This way you're not setting up an expectation to be broken.
4. A space in the app dedicated to situations that "needs attention" so I can stay on top of situations and feel good when that space is gone or clear. This doesn't have to be a hard space in the menu, it can be present only when I have issues, like the banner, only it takes me to a feed of situations that need my attention.
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Best banking app hands down
I truly love the way this bank operates. The money manager is a fantastic feature and has truly helped me recognize where my spending is going. Need to quickly check to see how much your tax return was last year? The app can do that. Need to see a visual breakdown of your spending over time? The app can do that. It’s got many features that a program you may have to pay for has. Please continue to keep these perks in the app, so convenient!! I like the options to view as a pie chart, or bar graph or a general list of percentages for the categories. Amazing❤️
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Not complete info
Downgraded the rating to one star because mobile deposit now does not read the amount on the check properly. Keep getting an error that states “the amount you entered does not match the amount on the check”. Despite the amount being correct, I tried to re-type the amount again, but it would not accept. Without mobile deposit functioning, this app is worthless.
The BECU app is ok. You can do basic functions such as transfer money or deposit checks which is the reason I’m giving this 2 stars instead of one. However, not all activity accurately shows on this app - for example some bill payments made from the BECU account to an outside entity don’t ever show up. This does not appear to be a timing issue as even a week or more after the payment was cleared it still does not show in the BECU app. For complete information about your accounts I recommend using BECU online banking, not this app.
The BECU app is ok. You can do basic functions such as transfer money or deposit checks which is the reason I’m giving this 2 stars instead of one. However, not all activity accurately shows on this app - for example some bill payments made from the BECU account to an outside entity don’t ever show up. This does not appear to be a timing issue as even a week or more after the payment was cleared it still does not show in the BECU app. For complete information about your accounts I recommend using BECU online banking, not this app.
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Statements
For the most part, it’s easy. But, it would be very helpful if BECU didn’t continue to have things posted on the notification that don’t show up twice or over and over and over for the same transaction. It usually only comes out once, but it sometimes is a freak out, if the amount is large and you live in a fixed income. Every dollar has its own place!! Then there is the problem of the 1.00 every few weeks for Fred Meyer and Safeway! How hard can it be to get that off?
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