Leave a Review Adobe Acrobat Reader
Could not understand customer service reps
I had to call in 4 x until I was able to get someone who spoke slowly and pronounced their words. I could not understand what they were saying because of their accent. I had to ask several times can I cancel without being charged a cancellation fee I did not know about. No one answers my question and kept beating around the bush trying to get me to use a program I did not understand and continues to freeze and crash.
I had been billed several months for a subscription that was supposed to cancel. I asked for them to cancel the subscription without more fees and they refused. I used one program and I didn’t understand it. It was too confusing for me. I also was not informed when I signed up there was a cancellation fee. I shouldn’t be charge for a cancellation fee if I did not understand the product and only used it once. It’s like you’re holding a customer hostage for something they don’t want. Even if I wanted to try adobe again in the future or try a different program I refuse to, because of this experience. I didn’t ask for a refund or free months. I just wanted to cancel the service because it doesn’t work for me. I should be able to do this without forcing me to commit to something I don’t understand and continues to crash and freeze on my computer.
I shouldn’t be charged $200 in fees just to cancel. That’s insane.Show lessTiffanyrose2007
Developer Response
Hi there! Sorry to hear about the experience you had. 🥺 Can you please reach out to our community of experts at (adobe.ly/readercommunity) so we can help you better?? We're here to help! Thanks! ^VBI can make it work
But I miss the functionality in the desktop version.
Here I can select text to edit, but not the background. This means if there is a line I am deleting and there are background lines to show something was deleted, then I am out of luck.
This same issue applies with watermarks or logos in the background. There is no way to move or delete them. When I add a line, I need to be able to realign the background. I also don’t see a way to copy and paste logos. Ideally I could select a section and everything in that section would be able to be moved, cut, or copied.
Also the copy and paste doesn’t copy color, font, or font size. This means I have to manually fix pastes each time. Sometimes that is not even possible. If the document happens to have 12.8 font in gray for example, there is no way to enter a decimal in font size, and gray is not one of the available color swatches.
Also renaming a document is not possible from the document page, you have to exit and go to the main page for that option.
For simple edits, this works well. These missing features meant this software didn’t work for me.Show lessSynology Fan 00000
So incredibly frustrating
Let me start by saying, adobe makes the toolset so easy to use. They are great as a PDF READER. Filling out and saving a PDF however is an altogether different story. I can download and print a PDF all day, every day no issue. But if you have to make a change to a PDF, fill out a form, CREATE a PDF, or anything where you have to save when you’re done, Adobe falls flat on its face. Any file Adobe saves is completely blank. Gone. Spent an hour crafting a form? Great! Want to save or print? Here’s a white page. What’s worse is if you download a form, fill it out, save, then the original form is gone and cannot be recovered. I deal with government offices on a daily basis and have to fill out forms daily, usually with repeated information on identical forms. I wanted to be able to save a PDF as a template but any time i make an edit, I lose the original scan! Completely and utterly unacceptable considering EDITING PDFs IS THE WHOLE POINT OF THE PROGRAM! You had one job and you failed. Would give zero stars if i could.Show lessLordOfRebels
Developer Response
Hi there! Sorry, you're having trouble! 😔 Thank you for bringing this to our attention. Can you reach out to us on our community at: (adobe.ly/readercommunity)? We want to investigate what's not working for you and help resolve the issues. Thanks! 🙂^VBIrritatingly Clunky
Moving files around is extremely aggravating. The "drag & drop" functionality is essentially non existent. Moving files within the apps different sections (ie. one cloud source to another) is virtually impossible.
Moving files over to the appropriate folder from Adobe Scan is an absolute nightmare on its own. Placing the files in the correct folder in Adobe Acrobat, as I’ve already said… I’ll just say you’ll pull your hair out by the time you actually get it in the right place in Adobe’s Cloud.
There is a “Move” File function that does absolutely NOTHING!! You can’t even select the file you’ve just created via Adobe Scan to then move it. Even worse, if you were able to select it, you CANNOT actually move it anywhere. That’s right, there is no functionality to actually move the file….
With Adobe’s money and clout as a PDF-centric company, I’m shocked. They have the money to design their app properly. But they don’t.Show lessJjseriouslyirritated
Adobe Acrobat Premium is worth the subscription!
I have used Acrobat, on my desktop computer, for many, many years, both professionally as an employee and personally, as a published writer. PCs have forced most users to update their Adobe Acrobat program to the “DC” version, but I don’t like the DC version so I’m still using Acrobat X.
On my iOS devices, however, I LOVE the Adobe Acrobat app, and because the fee for the Premium subscription is worth every penny, I upgraded to the additional level of functionality. It has several more options, mostly the ability to edit, organize, format and share with other document-editing apps for iOS 15+.
Worth mentioning is its built-in user guide, AND availability on all my devices (please note: a premium version for OS platforms must be purchased separately.). I highly recommend this app with premium subscription for anyone who values a well written document, formatted for easy reading.Show lessPsychicSoul
Developer Response
Hi, Thank you for being an Adobe customer. It is greatly appreciated! 😃 👍 ^VaibhavIf you care about backing up your documents, steer clear!
I paid $10 for this app probably 6 years ago or more. I remember when the newest $10 version came out a few years back and I didn’t have access to it, that was a pretty big kick in the junk but I kept using it because I liked some of its features and it’s what I had been using for years. The most annoying part about using this app was that when I changed IPads, I had to find some creative way to transfer all of the documents that I used in the app to the newest device because they aren’t saved in the cloud anywhere. Well, I knew I should have changed after that but I didn’t because it’s what I had been using and I have a hard time changing. The worst case scenario just happened and I changed my iPad passcode after years of using the same one (again, don’t like change) and I forgot that passcode. I had to restore my iPad from my iCloud backup today and the worst thing happened. All my most important documents were lost, many of them for good. It will be very difficult, in some cases impossible, to get those again. Don’t use this app if you want your important documents to be secure and safe unless you’re manually backing them up every time you bring a new one in.Show lessHooker pilot
Adobe Acrobat Reader Review
I have been a user of Adobe Acrobat Reader and their family of products for literally decades. Several Adobe products have become the de-facto standard in many areas. Such as (***.PDF) being a common identifier for documents that crossed platforms and allowed people to share documents. Just as Xerox became the commonplace word embraced for all by a copy machine. Adobe has been the word for documents or attachments and such.
Adobe Acrobat Reader used to be a free product! The Adobe family of products is now so vast that much or their applications are by subscription service only. Some Adobe applications will offer you a free install but all of the desirable features are only available through a subscription. It is like being given free addicting drugs then once hooked, and unable or undesirable to change, they start selling you a product that once was free.
Don’t get me wrong, I like their products but I am questioning if maybe another providers product may be more suitable going forward.Show lessEvil Stewy
Basic features don’t work
I’m hoping a future app update fixes these items as I’d really like to be on my iPad as much as possible and not have to revert by default to the desktop app. Certain features never work, most importantly the ability to upload a .png file. It seems only .jpg is supported. Also the scaling is all out of whack when trying to re-size an image which is very annoying having to settle for an image that doesn’t quite look right.
Save issues are a consistent problem with the native iOS files app, not so much with the Dropbox app (again needing to find another solution that involves a work-around).
Navigation to find most tools is over-simplified & not readily available on a sidebar like the desktop app. If I have to revert back to the desktop version then this the app does me no good, by default.
Would it kill the developer to make the iPad version consistent with the UI and/or layout of the desktop app? But oh well… It’s not like I need/want to adapt since basic features renders it incapable for real world mobile use. I tried to like it…I really did. Please don’t respond to me with a frown emoji or try to apologize, for as much as I pay monthly for the full adobe creative cloud suite, just let me know when it’s fixed.Show lessChehlehbeh
The Apps Limitations Are Inconvenient
This app works OK to get work done, but it doesn’t include some features that would make it much more convenient to use. One thing that slows me down using this app is that it doesn’t have a multiple file selection when adding files to an existing file in the page organizer. Also the thumbnails in page organizer did not show the notes I had written in with the stylus. I included the notes to help me identify which pages to move or delete etc and all those labels were just a waste of my time. I realize that I am accustomed to using the Adobe DC Pro program on my computer. As far as I can tell there is not Adobe DC Pro app for the iPad. It would be great if there were, so I can take advantage of the convenience features that are available to me on the computer.Show lessDrPb2Au
App can’t create a pdf with images
Coming from desktop I was expecting to be able to create PDF’s out of multiple images. This doesn’t seem to be the case. After attempting to create the file it gives an error and crashes. It can’t access the photos app but can access the files app. Some images it will let you select while others are arbitrarily greyed out despite being the exact same file type.
I then learned that this is a simple process in the files app. As a result this app serves little purpose for my workflow on iPad OS. On PC it gets the job done. Not being able to create PDF’s with multiple file types is a huge let down. Not to mention the process of combining a large number of files is slow as there doesn’t seem to be a way to mass select.
Overall, the app isn’t trash, but it doesn’t do the things I need it to do that it’s PC counterpart can do faster and with ease. Hopefully these issues are remedied in a future update.Show less👍's up
Developer Response
Hi! We recommend you install the Adobe Scan mobile app. You can invoke it from Acrobat Reader, scan a document, and automatically convert it to PDF. The free Adobe Scan PDF scanner app turns your device into a powerful portable PDF scanner that recognizes text automatically (OCR). Adobe Scan turns anything — receipts, notes, documents, photos, business cards, whiteboards — into an Adobe PDF with text you can reuse from each PDF and photo scan. In addition to creating PDFs which you can then import into Acrobat Reader, Adobe scan allows you to: -Edit your scan -Add images from your device -Reorder pages -Crop pages -Adjust the color -Rotate pages -Delete pages The file is automatically sent to Adobe’s Create PDF service and uploaded to Document Cloud. Please feel free to reach out to our community (adobe.ly/readercommunity) in case you need further assistance. We would love to help you out. Thanks! 🙂 /Vaibhav
