Citymapper User Reviews

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  • Great for Public Transit when traveling

    Visited Chicago for a week and bought a 1 week CTA Pass: Citymapper was the primary way I understood how to get from place to place! Not only did it show me multiple options, but it also altered me when my stop was coming up! Alerts and status even showed up on my Apple Watch! Really, it was an indispensable tool for that trip.

    It’s overall usefulness is not much diminished by the fact that I could not initiate a trip on my watch. I could follow all steps of a trip that I had initiated on my phone, though, and that was very useful: I could keep my iPhone in my pocket while checking status on my watch.

    Really useful app!
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  • Not as efficient as Google Maps

    At first I was excited to use this app. Visiting NYC for the first time was a great opportunity to try this out. I thought it would be great to navigate the subway system and occasionally the bus. It had useful features such as which cars to board for the subway and which station exits to use. Unfortunately, none of these features save you any time or walking. It displays too many route options, and they’re only sorted by how much time they take. The best routes with the least walking aren’t even shown. And if you follow the recommendations for which section to board or which station exit to use, you’ll end up walking even more. If I plug the same destination into Google Maps, it recommends the best route or quickest route, and it uses connections to save steps walking. The only time it came out ahead of google was find a route to JFK. Otherwise, not worth the download.
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  • I have to rave about Citymapper

    This app is absolutely fantastic. I live in NYC and use is almost daily to navigate all the various transit closures and problems. Now I am traveling and find it works just as well in an ever expanding number of cities, for example, London and Rome, two other difficult to navigate cities. It would not be an exaggeration to say that Citymapper has taken me places and helped me to have experiences that I wouldn’t have had otherwise. I’m a lover of public transit and this app is like a support system for helping to reduce driving. Basically the best app I have ever used.
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  • Useful and largely accurate for SF and Seattle

    This has been a useful app for transporting myself around San Francisco Bay Area and Seattle area; I haven’t tried it at other major metropolises.

    I find the use of minutes left before the next train to not be useful when it comes to connecting transportations.

    For example, minutes left in the current train/bus is useful, but when I swipe left to see next transfer, it’ll tell me I have one minute to the connecting train when I still have 20 minutes to ride, which doesn’t help me because I would rather know what time I can expect to arrive and what time is the train i should expect to get on.
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  • London travel, sorted.

    My last trip to London was made so much more productive and enjoyable using this app opposed to all others available. Bus, Tube, and train times were instantly updated and the app follows the journey whilst on it. The ride share for £5 was a nice addition allowing the opportunity to get across the city in comfort for such a small fare (didn’t have to share the ride once, but paid as if I had). The option for regular commuters to buy passes seems a great perk for those living in the city. Definitely will continue to use whenever I am in any city that has Citymapper.
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  • A million times better than google maps

    So far I’ve found this app incredibly helpful and accurate in providing the best options for getting somewhere. It includes suggestions of where to be on the train, reminds you when to get off the train, has a helpful map to show you where to walk to/from the train, and even trip costs! I’m curious where they got their train arrival times from, because even the MTA sometimes displays different arrival times on their own different systems. But so far I have not encountered anything particularly incorrect in the info the app provides. The app even includes service changes on lines/buses. So glad someone told me about this app.
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  • Recently has become less reliable

    I have used this app and raved about it for years. I recently moved to a new part of Brooklyn and am using a whole new set of subway lines and I’ve had to come to terms with knowing that if I follow this app, I will always be about 10 minutes late.. so I plan accordingly and set my arrival time to be 10 mins earlier than I need to be. Last night I left my apt 5 mins later than the app told me to and arrived at my destination 20 mins late... those 5 minutes might have accounted for me missing a train but it is just incredibly frustrating. Also I don’t know if this is a setting on my phone but the blue dot on my map that tracks my location has also become unreliable. It consistently points me in the wrong direction so I now go the opposite way of where it tells me to go.
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  • Not working in apple watch

    I contact the company but refuses to answer my question. No good
  • Indispensable!

    This is by far the best transit app I’ve ever used. Syncs with my Apple Watch so I get a buzz when I’m one stop away from where I need to get off, so no more missed stops! I work in an area where there are multiple modes of public transport so at any given time I have access to bus predictions, locations and stats of bike share stations, locations of electric scooters and station-less electric bikes. I am able to send a link to friends so that they can track my location during a trip. I can also track the shuttles that are in my hospital’s system.
    I don’t usually write reviews but I just have to share how awesome this app is!! There is a new feature for Siri shortcuts too.
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  • What an amazing intuitive app

    Design of information to be displayed is truely well thought through. Everything on the screen is useful and thought through well. This is made by people who take public transport frequently, for people that take public transport frequently.

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