Leave a Review Citymapper
Bad route planning and money grabbing
Since this app was updated and taken over by new management it is now shows poor route plans in London. It used to search all possible routes and show a variety of options. This is now hidden unless you pay a monthly subscription. I could accept a yearly sub for say £3 on the basis that you do have to pay devs to keep the app up to date with iOS updates and changes to transport info. But the greediness of the monthly sub is disgusting. I wouldn’t trust it to offer the full range of features unless I paid a small fortune. Today for example with some train lines out due to engineering it shows really limited options even though there are still trains running and if you get the timing right the trains would still be a viable option. Instead the new dumbed down free version can’t be bothered to show this info even though years ago this was fixed in the app and worked. I guess the devs have had to partially destroy the app so that we are encouraged to pay subs every month. What greediness from the owners. About time someone makes a rival app.Show lessMuncle
Developer Response
Hi there! The features that used to be part of the Club subscription have become free! However, Club still removes all ads from the app. We hope you’ll enjoy the cool features we’ve made available! 💚Mostly ok
We used the app in Chicago, trying to use public transportation rather than cabs & ride-share. We found it hard to use on the go, it seem to have a little trouble determining for we were to give accurate directions. It would also be extremely helpful to be able to plan multiple stops. When we were out for the day, it would have been better to know how long transportation would take us, based on what kind we were using.
Perhaps a clearer division of train, bus, car, walking, they often seem jumbled. Or sort based on timeframe. I could see all the choices that comparing them got confusing. Good basic app, need some refinement in a large dense city.Show lessNNancy1964
One of the most useful app
You can do so much with the app and the best thing is when you are overseas you can just switch the city and it is the same familiar experience without having to buy or purchase extra maps/ app. First the options of transport and routes are amazing. Giving you an endless of choices. The timing is fairly accurate - depending on the city you r in. The walking route is even better than google maps becuase it gives you a preview of the street view of the destination in a handy button. It even thinks of your safety by letting you share your trip with someone so that they can track your travel progress. The key is ALL these features are ALL in one map. easier to read and use then the other ones.Show lessmoribana
Citymapper
Honestly a great app. Used for public transport / travel all through Europe.Dak5252
Magnificent app for walking around city
After two days struggling with google maps for walking around old city in Istanbul using this app was a revelation. Could not be more impressed.
A quantum leap forward.Mature-Student
Best so far
Got this to navigate MTA, and found that it switches to London mode seamlessly and it totally wipes the floor with the alternatives. It's not possible to personalise traffic selections (say, "avoid tube," "luggage friendly" (though "wheel chair friendly" is often a good alternative) or "cut out a tube-trip that barely saves any time, but adds to the price + likelihood of delays during rush hours"). Sadly "rain safe" seems to be gone as well. They don't admit to just forwarding TfL data, so I guess blaming them for attrocious bus predictions is in order. I've seen the three first buses arrive in 4min, 4min, 5min for ca 20mins sustained, after which only one arrived.
Oddly, but this may be due to iOS's memory management, in the morning when I open it for the first time in 12+ hours, it is still set for my last destination (home), but if I set my destination (work), lock the phone and unlock it, it's back to the opening page, no destination set. Odd, nit a problem.
A lot of screen real-estate on a bottom pane is "wasted" (from a users perspective) on flogging their commercial services, which is probably not too surprising for a free/low priced (?) app.Show lessgrandgeezer
Developer Response
Hi 👋 Thank you so much for the feedback. We really appreciate it and would love to hear more about how you think we can improve! Please email us at support@citymapper.com with your thoughts and any screenshots of issues you are seeing. We'll then get to work! 💪Adore the app but it could be even better!
I've been using Citymapper for years and I absolutely adore it. But in recent months I have become temporarily disabled, and it's given me a new perspective on getting around and using the app. So I have a few suggestions for improvements:
As is, the Walk Less option isn't actually about walking less -- it's about staying dry (ie, walking less *outdoors*), which is a good option to have but is NOT the same thing as genuinely walking less. I'd suggest that the current Walk Less option be renamed Stay Dry, and that a true Walk Less option be introduced that actually minimizes walking as much as possible. That could mean, say, offering an option to take three buses rather than two plus some walking. And it definitely should mean suggesting bus stops that are closest to where you're starting -- even if that means that getting to that bus stop takes you slightly in the wrong direction -- and closest to where you're heading, even if that bus stop is slightly beyond your destination.
(Step Free is also an excellent and much-needed option, but for someone like me who is not using a wheelchair but is walking, slowly and painfully on a crutch, being directed the long way around, say, a train station to an elevator is not helpful.)
I hope you'll consider these improvements to the app. Thank you!Show lessMaryAnn Johanson
Fabulous to get around London
My Son got me on to this app. It’s very easy to use. Highly recommendedGordon1000
A “MUST” Have App
I’ve used a lot of travel apps, but this one hands down the best I’ve ever used. It will walk you directly to the train station, metro, bus, etc you need to reach your destination. What I really like about it is it will tell you if a route is disrupted by the many strikes in Paris and provide you with a “strike safe” route. It will also recommend which part of the train or metro to sit in. I’m a heavy traveler and am totally impressed with it. Great job and a big thanks to those who developed it. They know the travel business and the needs of tourists and all travelers. If you’re weary of what route to take and what transport to use then simply let this app do the work for you.Show lessMarc Shepherd
Super helpful app
Just returned from a three city trip to Europe. This app was top notch. Better than google maps especially the walking part. Google maps always seemed to have a delay and didn’t recognize what direction I was walking. Not a problem with Citymapper. It showed my progress along the route and even alerted me when my train stop was coming up. The only difficulty was in Athens as the train stops and street signs IRL are in both the Greek alphabet and English. Some locations on the app (like when I was taking the train from the airport) I could only see the Greek letters.Show lessjillcbc
