Leave a Review Citymapper
No longer what it was unless you pay.
Citymapper used to be a great app for travelling around most places in the world however since the new update most features are now paid.
Having to pay for more features is actually acceptable as the app is very useful however they’ve changed the app in a way that makes it rubbish unless you have paid. For example, if you want to leave at 0800am it might show you a route that takes 1hr20mims but if you then change the time to 08:05 it will show you a route that is only 40 minutes long. Why would you want to leave earlier for a longer journey? It also no longer shows you how long trains are running for when you select down the list. You used to be able to see trains running up until the last one of the day but now you can only see trains running for around an hour after you set your leaving time.
I still use the app but I am considering not using it anymore as there have been a few times (since the update) where it has actually made my travel slip more difficult.Show lessjmwre
More information on platforms would be great!
I’ve been using the all in London for several years and it’s great! It suggests which train car to go to for more optimal trips and it’s great! Unfortunately it didn’t provide that info in Amsterdam and Rotterdam. It can be very confusing in some cities because there are different train services and their gates are often side by side and it’s not very easy to navigate (not always large boards showing all platforms are available at stations..). When you’re in a rush and have to figure it out, it can be quite frustrating.. so that little bit would improve the app massively, albeit it would be a bit tricky to get live updates at last minute when platforms are potentially changed from the usual.
That’s the only discrepancy I’ve noticed this far. Otherwise a great app to use! Hopefully will get a live-update-version for Athens too. (Haven’t tried it there yet!)Show lessAgnessBass
Works better than Google Map for Public Transportation
This app provides much more accurate and real-time data for city public transportation, especially compared to Google map. The latter won’t consider temporary suspensions, and the routing options are less clear& optimized. However, it is still not perfect & 100% accurate, as life itself. For example, I am currently in WTC traveling to Port Authority, but it won’t even show C line as a viable option; rather than that, it asks me to keep waiting for A line which delayed multiple times and never came.Show lessLudwiglevo
Almost perfect
Great directions but doesn’t always get the underground timetable right which should be easy enoughCharmbag
Paywall makes the app useless
Used to love this app so much. But unless you upgrade and pay for premium, you only have access to a very limited amount of routes. There are so many more efficient routes you can take but there’s no way to add them to the app unless you pay. Many times the routes it suggests are the most expensive ones, and so even if I wanted to take another route I can’t put it into the app and calculate an ETA because of the paywall.
Furthermore, it’s very slow in updating you on delays. It’ll tell you a bus is coming when it’s delayed by 10 minutes and you could’ve taken another route. Whereas Google maps already shows the delay and re routes you. Google maps is nowhere near as intuitive for public transport but works a million times better and is much more accurate.
Very disappointing.Show less14sigalaj
Useless since introduction of the paywall
I have been using Citymapper for years and the free version of the app is no longer functional. It provides incorrect information on live train times and claims buses and suggests routes which don’t work such as changes that aren’t achievable with any delay in the first form of transport without making this clear.
It also no longer gives an option I can find of opting for a longer walk - if you live further from the tube it therefore will give you options with a lot of changes / a longer journey when you could just do the walk - this isn’t an advertised feature of the premium app. I now find the way of actual arriving somewhere without arriving at a station or change point and having to wait quarter of an hour is to choose and arrival time and work backwards in short what Google maps does and Google maps is better at alerting road closures that prevent pedestrians getting throughShow lessEmlou289
Love the app but recent decisions by developers have spoilt it.
I first downloaded the app many years ago. The app is phenomenal and is miles ahead of any other app in the market to the extent that it has no rivals. The user interface is easy to use and is great for those for whom technology is not their strong suit.
Historically I would have granted the developers of Citymapper 5 stars. Unfortunately, recent decision-making has resulted in me having to take them down to just three stars. The developers of Citymapper have for some inexplicable reason, decided to go down the unnecessary and shallow route of the subscription model; I get it because it is an app that is by far the best of any city-based travel app, however.
The trouble, however, is that it smacks of greed and does not make logical sense for them whatsoever. It is a fantastic app however, this is not the way to go about it. I hope the developers will read this review attentively and take what I am saying on board.
I propose that the decision to become an app using the subscription model is reversed and move to a paid app. What this would mean for the prospective customer is they would pay £4 for the app, which would give them access to all the features; this model will have a better impact on the loyal customer base and any future purchaser; this is by far the better and more satisfying option.Show lessGiles_23
It used to be great…
I think I’m done with this app tbh. I went to Berlin a few weeks ago and my mates told me this app is not good in Berlin (I’m from London). I thought it was weird but actually they were right, I found it to be really unreliable and it would not display correct timings and occasionally send me the really long way around, like asking me to walk around a park instead of throughout. This park has recognised footpath as when you walk through it it changes the path… Anyway, I got back thinking it was a quirk of being in Berlin as it had rarely messed my journey in London. But since then I’ve noticed it quite a few times send me the long way around ir not display trains which I’ve missed because Citymapper said they’d already left, with me leisurely strolling to a station to realise I just missed my train or my bus that I could have caught had I known it was mere minutes away.
I really lost a lot of respect for Citymapper after the rubbish they’ve pulled with the subscription model. But I get it, they want to make money and this is clearly a viable method for any business. Otherwise not every company, and their mothers would be adopting this horrid business plan, but that’s the world we live in. However it being glitchy/unreliable as well as limiting my travel options is really crap. It’s sad because it’s my favourite of the apps to use, I think google maps has slightly unappealing UI but guess I’ll have to get use to it because I’m done with this.Show lessKarsy2134
Extremely disappointing
This used to be my go-to transport app. I’ve now switched to another service. With many free services like google maps, Moovit, apple maps. It’s quite shocking that during the cost of living crisis citymapper now does not function unless you pay £3 monthly or £20 a year.
The *only* free function, “classic” only shows the option of cabs where it shows the average cost or how to go home by car. If we had a car would we be using the app…? So why show us that? What used to be on citymapper classic now has a new name titled ‘mixed’ and is only accessible if you pay a monthly fee. I don’t think anyone should have to pay £36 a year or £20 for navigation but citymapper thinks otherwise. Especially when it’s main demographic are young students trying to get around. They have turned into a money focused company and I find that to be really disappointing. You will only lose all your young customers.Show lessdee999987
Horrible
Most of the features are behind a paywall. App only works in a handful of big cities. If you live outside of these, this app is useless. I tried a route in Sydney, I’m getting headaches when I see what this app is giving me. Horrible. I’m using Maps, which is free! And which also works in my tiny little town, I even get the train schedule. So if you like headaches and want to pay for features which you can actually get for free with Maps, this is your app. Have fun. I’ve deleted it.Show lessCDM.SYD
