Leave a Review Citymapper
Hiding basic old features behind paywall
I think the decision to hide existing old features such as bus only option behind a paywall was of extremely poor taste and also a desperate to move for a quick cash grab. I understand that you want to make money but hiding a basic feature that’s been in the core app for ages and expecting people to subscribe to be able to use its just downright disrespectful to your costumers. I used to be subscribe but as I became a cyclist who mostly uses busses when needed, this feature was a must for me as some routes sometimes won’t be shown on your classic options so by going to bus only is the only way I would get certain route or if I needed to play around with routes from a different location, it would’ve been one thing I’d you ask people to buy a “pro” or “full” version of your app a one-off payment and be done with it, but I for one will not be subscribing for the simple reason that I will not be strong armed into paying for a feature that was always there and you suddenly decide to take it away and put it behind a paywall, I would have subscribed for better/new features not for something that was such a core part of the app and now you want to make a quick buck and force people to subscribe, as much as I will miss the feature this was not the way to try and get me to subscribe if anything you’ve pushed me more away from the idea. Just absolute greediness. If you want to make money stop buying overpriced coffee.Show lessGiroutte
Great app
Highly recommended to help you get around easy to follow directions and alternative route also shownjnr777
Better than Transit, but has its issues
It gets 5 stars for being better than Transit, but loses 1 star because I can’t use it anymore since I started a new job. I like that I can see all the upcoming departures for the line I’m about to get one, not just the next one. It also lets you manually select which departure you’re going to make, which is helpful because I usually walk fast so I usually make it to the one before it thinks I’m going to make. However, for some reason it doesn’t recognize the station right next to my work as a station, so it always tries to take me to/from a station much further away, which adds a lot of time to my commute. I don’t use the app for directions, I only use it for ETAs and seeing the bus/train departure times, so it’s basically useless now when I’m going to work. I still use it when I’m going other places, which is much less often.Show lessZac K.
Developer Response
Hi Zac, 👋 Thank you so much for your feedback. It really does help us improve. You can flag any issues by tapping "Report Issue" at the bottom of any page in the app or you can drop us a line at support@citymapper.com with more details about the issues you are facing + screenshots and we'll work on a fix. Thanks! 👍Customer care cares about ratings over customers
UPDATE: For a second time, CityMapper have replied only to my negative review, offering to help if I email them. I emailed them accordingly, several weeks ago, and yet again they have failed to follow through, not even acknowledging the email I have sent. So I stand by my original assessment, and dock them an extra star: customer care only “cares” about their ratings, not about resolving customer issues. Let’s see if they reply to this review again - though I have all but lost hope that they will follow up over email with any actual support…
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I contacted customer care about in-app data on my London bus route being consistently inaccurate vs data in the TFL Go app (had me waiting for multiple cancelled buses, which TFL Go knew were cancelled but CityMapper didn’t, etc). A month passed with no response, so I posted my question as a negative review instead. CityMapper responded to the negative review, asking me to use the “Report Issue” button in-app next time I was on the route and encountered a similar problem. So I did, and received an automated message that I’d get a response… that was a month ago, no response. So, here I am posting the issue as a negative review again, in the knowledge that, sadly, that’s what it takes to get the response CityMapper customer care commits to - but otherwise doesn’t deliver. Awaiting your answer…Show lessmatthewcak
Developer Response
Hi Matthew, Thank you for your response. I've managed to find your emails and I apologise for the delay with this. A member of our team has responded to your email and we've passed the feedback onto our data team for London. If you need anything else, please do let us know by replying to them. Thanks again 👍🏻*The* Travel Companion!
This app is one of the best things you need whilst traveling! I travel to London often and this is what my husband and I use 100% of the time, and how we originally found this app. Since then we’ve been to Philadelphia, DC, Portland, Seattle and NYC and have used Citymapper in all those places!
It’s easy to use and I love the little details like letting you know which train cars tend to be less busy. It always gives you multiple routes, too, because sometimes the fastest route isn’t the most ideal!
My only small gripe is that in NYC, it’s not particularly clear about where the Subway entrances are at. Beyond that, this app is amazing and I recommend it to so many people. Especially if you’re an avid traveler, you’ll download it and never need anything else. 🤩Show lesslynnrena
5 stars
Wow, I just returned from London and used this app extensively while there after learning about this app after doing some research before my trip. London is huge and it’s transit system confusing, but using your app helped me navigate my way around the city without a problem. I paid for the extras which was well worth it. I loved the simple and turbo options when making a decision on my travel choices. The app even gives you an accurate calculation of the trip cost too. Using the app with an earpiece was especially helpful with updates on the underground and bus schedules and gave real time locations even when walking. I can’t recommend it enough, it far exceeded my expectations.Show lesswando327
Misleading information!!!!
I’m a young woman who does babysitting as a side job and often return home quite late on my own. This app used to be reliable but I don’t know what has happened recently that I can’t trust any of the information it gives me anymore. Incorrect bus times, buses that don’t exist, making me wait on my own for a bus they say will arrive and never does. Tonight, leaving a job, it gave me a route across a park with no illumination and at the end of it the bus stop it told me to wait at had no sign of the bus I needed. The app kept telling me the bus would arrive but nowhere on the bus stop signs or led panels it said that bus would even pass there. I waited and to no surprise the bus never came. I had to walk a long way to get another bus and then had to walk more to get home as that wasn’t the bus I needed. Honestly. If you’re a woman on your own at night don’t trust this app. This is not the first time this app has mislead me into a bus stop that is not working or is not the one I need or into thinking a bus is coming at 2 am and the bus never comes.Show lesssantoseduarda
Developer Response
Hi there, 👋 Thanks for taking the time to leave a review, your feedback is so valuable to us! We're really sorry to hear you are facing issues with one of your journeys and this is definitely something we would like to fix for you. Please plan the same journey again and hit "Report Issue" at the bottom of the page, we'll get working on a fix ASAP. Thanks! 🙌Great job!
I’m completely shocked with how great this app is. I went to New York for the first time in my life and I was scared because I didn’t know where to go to find the subway or which subway I had to take. The city mapper app helped me so much!!. It helped me find the best route for me to take, which subway I had to take, how much I had to walk, what time the subways came, how many stops I had left, and more. It is extremely accurate. Thank you guys so much!!! Awesome job with this app. If you guys are touring New York for the first time and don’t know what to do or how to get around New York City definitely use this app. 10 out of 10Show lessKarry H
So helpful!
Amazing app, very helpful to navigate in unfamiliar cities! Provides walking as well as transit instructions. Way better than Google Maps if you’re on foot.MiraSsong
Best transport app
Have used the app in Hong Kong, Vancouver, Toronto, London, Singapore, and Tokyo. It has always provided accurate directions and extensive transit options. Looking forward to bangkok being added.Ronnielama
