They never let me access my subscription
Two years ago, I ordered a subscription. Everything was fine. Last year, it auto- renewed, so I tried to read the magazine. I thought there was just a glitch, because every time I tried to download the magazine, it would ask for my login, but wouldn’t ever accept my login. I would remember later and try it again, no success. I even went to their website on my computer to login…always said no such user existed. I sent an email, never heard back. So of course I canceled the subscription since the $42.99 was a complete waste last year. Such a shame there’s no customer support, because it really is a great magazine.
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DO NOT PURCHASE
The app has always had poor functionality. It was updated 3 weeks ago and now doesn’t work. Apple are blaming the app developer who are blaming Apple….but they can’t possibly talk to each other and resolve the issue so the customer doesn’t receive what they paid for. That constitutes stealing.
Can’t download latest edition and no help from emails
Absolutely disgusted. Page suite and peoples friend are not interested in the fact that my subscription is being paid but cannot download the last two editions. One reply to my first email over a week ago, saying not our problem not had the edition sent to them.All subsequent emails enquiring as to what is being done to rectify it have been ignored yet still taking my money.
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Why can’t I read issues that I’ve paid for
I cancelled my subscription to People’s Friend but surely I should still be able to read the issues that I’ve paid for. All the issues that I paid for are downloaded but it won’t let me read them. This can’t be right!
I would have given five stars if it wasn’t for the above problem!
I would have given five stars if it wasn’t for the above problem!
A poor app getting worse
This app has always been irritating because it loses your place between reading times instead of bookmarking and returning to the same place. Then last weekend it stopped opening and said there was nothing to display and I needed to edit(!) After a lot of backwards and forwards with support it began working about 36 hours later. Now it’s done the same again this weekend. I decided to review here rather than doing the support runaround again. Please fix this app, or I will be cancelling my subscription!
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Ruth
Just purchased an edition of the people’s friend and yet again I can not open anything. I thought this problem would have been fixed by now!
Not working
App not working since latest update. When will this be fixed.
Not impressed
Having subscribed online for years - now I can now longer access my magazine since this last update. Very frustrating when the message says “this is not currently available for sale”...yet I have bought and it did download before update...I just can’t open the mangazine at all.
Can’t download since latest ‘update’
I love my People’s Friend but ...
Why, why, why, does this same problem keep recurring?
After this week’s update I can once again neither access my older downloads nor download this week’s magazine.
‘If it ain’t broke - don’t fix it!’
Or if determined to make a change, test it before sending it live - basic stuff here!
Why, why, why, does this same problem keep recurring?
After this week’s update I can once again neither access my older downloads nor download this week’s magazine.
‘If it ain’t broke - don’t fix it!’
Or if determined to make a change, test it before sending it live - basic stuff here!
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Disappointed
I have had a subscription since 2013, no problems until the latest version. Now I can't enter the site to view my previously paid for editions. I had been saving editions so I could read them later but they are not available now. D C Thompson tried to help but eventually told me it was iTunes problem. Contacted Apple in New Zealand who expected to solve my problem very quickly, but it defeated two of their spokespersons. One promised to speak to D C Thompson or People's Friend and then ring me back . Have been waiting for 5 days now to no avail. Surely someone must know what the problem is. All I can say is " They are happy to accept payment but not to sort out problems"
Very disappointed by the attitude of whoever is meant to be responsible for what appears to be not an isolated instance of bad management.
Shame on you!
Very disappointed by the attitude of whoever is meant to be responsible for what appears to be not an isolated instance of bad management.
Shame on you!
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