App is just okay.
App is okay. I can not get bill pay setup to work. It says enrollment failed. Customer care can’t seem to figure out what’s wrong or IT can not help. App needs to be refreshed and update to be better. Very basic app.
Disappointed
I’ve always shied away from mobile banking but have recently found myself in a situation where it’s more convenient.
This app is really glitchy a d Inhate that I have already had to remove it and reinstall it three times in the month that I’ve used it. I just need it to work when I want to use it.
Seriously disappointed.
This app is really glitchy a d Inhate that I have already had to remove it and reinstall it three times in the month that I’ve used it. I just need it to work when I want to use it.
Seriously disappointed.
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iPhone 11
When will connection issues be fixed for the connection between the app and iPhone 11?
Multiple mobile check deposits fail
Tried to deposit 9 checks today. Clicked on “deposit check” for all of them. Threw me out of the app twice. When I logged in my state seemed to be preserved. But only 6 of the checks show up. The checks are membership dues for either 18 or 24 dollars so I can’t tell which ones made it in. Their web interface doesn't show images.
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Check Deposit does not work
Been a member for half a year and just this week downloaded the mobile app specifically to deposit checks remotely during these times when we’re encouraged to stay at home. When I open the Mobile App and select Deposit Check, I get an error that says I must use the Mobile App to deposit a check. I gave this app only 1 star for two reasons: 1) because of this flaw and 2) because that error message messes with my head.
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Money Transfer between Accounts Broken
Especially now, during COVID-19, having a functioning mobile app is critical to managing customers money. App is Unable to transfer money between accounts. Screen to enter the amount does not work, won’t recognize certain numbers at all or enters the wrong number when selected. Decimal point won’t enter at all. On the current version, have deleted and reloaded without change. This will cause me to move my money elsewhere after being a loyal customer for over 30 years!! Fix this please!
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Response from developer
Good afternoon - we apologize for the inconvenience this caused. We have released an update of the app that resolves this issue. Thank you!
Still doesn’t work?
After all these years, why is this app still not working properly? There was a brief time when it worked, but now it’s back to being useless! It just spins and spins and never loads the pictures. What’s the point of mobile check deposit if I have to take time to go to a physical location to deposit the checks that fail to deposit via the app? Why can’t they fix this?
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Trash app
Always buggin out
Mobile Check Deposit Not Working
Used to work months back but not for the past several months. Completely boots me out of the app after taking check pics. Tried removing and reloading app with same results. Not sure when this is getting fixed or if the problem is even on the radar. Sad.
Mobile deposit pitiful
Every time I attempt to make a mobile deposit, the application closes and the deposit is lost. I know I am not the only person to have this issue. The fact that no updates to the application have occurred in 9 months says a lot about the quality of your support. There are plenty of credit unions in Austin that do this better. Probably time to move.
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