Next update please!
You can NOT deposit checks with the app. The app also locks-up and crashes on certain pages. One last request, can you please remove all the ads. Thanks.
Interface childish
A mobile web interface forced into native app and website? What year is this? What a step down in all interfaces except it is optimized for a bad mobile browser - once again the lowest common denominator wins :-(
Having problems
This app was quite useful and I had no problems with it. However the new update is seemingly broken, I am completely incapable of logging in. I'm using an iPhone 5c if that matters.
Why all the problems?
Based on all the bad reviews I was reluctant to spend the time trying a mobile deposit. But one comment seemed worthy of an attempt after mentioning they'd downloaded the latest app as a "new" app, not an upgrade.
So I downloaded myself (first time) today and issued a request for a mobile check deposit. I followed the instructions, took a picture of the front and the "signed" back of the check and entered the amount. Within 5 minutes I had already received confirmation of an approved transaction -- no problem whatsoever.
I ran through the various screens showing account balances, and transaction history, all seemed fine. I didn't try BillPay so I can't comment on that. If I end up trying out that feature and there's any issues, I'll come back and try to update my review.
If you already have an earlier version of the app (I installed 3.0), I'd suggest removing and re-adding even though it may be a bit painful running through re-authentication again. That may just fix the problems you guys seem to be having.
So I downloaded myself (first time) today and issued a request for a mobile check deposit. I followed the instructions, took a picture of the front and the "signed" back of the check and entered the amount. Within 5 minutes I had already received confirmation of an approved transaction -- no problem whatsoever.
I ran through the various screens showing account balances, and transaction history, all seemed fine. I didn't try BillPay so I can't comment on that. If I end up trying out that feature and there's any issues, I'll come back and try to update my review.
If you already have an earlier version of the app (I installed 3.0), I'd suggest removing and re-adding even though it may be a bit painful running through re-authentication again. That may just fix the problems you guys seem to be having.
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A decent start...
2016 Update: After crashing non-stop in 2015 (combination iPhone 6 + iOS 8/9 issue), I tried this on a whim for a mobile deposit today and it worked fine! iPhone 6 w/ iOS 9.2.1. Nice to have this feature back, although the app still desperately needs an update. 3 star rating stands.
Original review from 2011:
Having recently closed my Chase account (which has by far the best mobile app of any bank) in favor of Amplify, it was great to see a mobile app from them finally emerge. Unfortunately, it's a rather half-baked first effort.
- As others have pointed out, access codes that begin with a zero don't work (and the first one I got began with a zero). This is just pathetic from a QA perspective.
- The graphics don't support the iPhone 4/4S retina display. This would be fine if we were still in 2010, but we're coming up on 2012… how hard is is to include high-res graphics?
- Functionality is really basic, essentially replicating the Web experience (which is in and of itself somewhat meager) on the phone. No fancy features like depositing checks by taking a photo, which I miss from the Chase app.
Hopefully development will continue actively (although the lack of an update in 2+ weeks to resolve the leading zero activation issue is concerning) and this isn't just a "good enough" effort to cross off a "release mobile app by end of 2011" goal.
Original review from 2011:
Having recently closed my Chase account (which has by far the best mobile app of any bank) in favor of Amplify, it was great to see a mobile app from them finally emerge. Unfortunately, it's a rather half-baked first effort.
- As others have pointed out, access codes that begin with a zero don't work (and the first one I got began with a zero). This is just pathetic from a QA perspective.
- The graphics don't support the iPhone 4/4S retina display. This would be fine if we were still in 2010, but we're coming up on 2012… how hard is is to include high-res graphics?
- Functionality is really basic, essentially replicating the Web experience (which is in and of itself somewhat meager) on the phone. No fancy features like depositing checks by taking a photo, which I miss from the Chase app.
Hopefully development will continue actively (although the lack of an update in 2+ weeks to resolve the leading zero activation issue is concerning) and this isn't just a "good enough" effort to cross off a "release mobile app by end of 2011" goal.
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Lack of updates = iOS incompatibility
Hey developers! Guess what! You have to patch your program when new operating systems release! It's been 3 years since any updates. It seems like electronic banking is customary in today's age. I've yet to have an actual problem with the bank itself but I question anything that can't keep up with the times. You'd think no one on the development team even reads these. I don't know how to make an app but I'd think if I were in the business of making apps, that it wouldn't be too hard. For the love of God, fire who is working on the Mobil app and hire someone else. In today's age, it shouldn't be too difficult to find a program developer looking for a job..
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Still cannot deposit checks from smartphone!!
I have an iPhone 5 and had a Htc sensation and neither of scanned images if the checks are ever accepted by Amplify. And you know what's funny I bought 3 checks to a amplify branch earlier this and the associate was telling me about all these people bring in checks all the time, and she was like I didn't know people still wrote checks. I should have said if y'all would fix the mobile app maybe you wouldn't see as many people. I save that for my next visit to amplify. I love being able to check balances and I guess seeing special offers is a grand idea. But other reputable financial institutions have mobile deposit features that work I don't understand how it's so hard for my bank to get with the program.
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Check depositing needs serious work
I use Amplify for my business. I have USAA for personal so I have used the banking apps of both. I was excited to see Amplify allowing check deposits via their app. I assumed it would be like USAAs. Boy was I wrong. Amplify's app is incredibly finicky when taking pictures of checks. 70-80% of the time I have to retake pictures multiple times. It is incredibly frustrating considering the exact phone has no issues when doing the same thing via USAA. I really hope Amplify will fix this because I think the are a great credit union.
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Can't transfer to external account, check deposit doesn't work.
No way to transfer to external accounts I already have setup. I need this to send money to my offspring that have their own bank other than Amplify.
I have to do that fairly often, so I'd need to access the full site from my iPhone while away from home. Very inconvenient.
Mobile check deposit repeatedly "try again" when taking an image. Perfectly centered on a black background, doesn't help, so I don't know what else would. I'm using an iPhone 5.
I have to do that fairly often, so I'd need to access the full site from my iPhone while away from home. Very inconvenient.
Mobile check deposit repeatedly "try again" when taking an image. Perfectly centered on a black background, doesn't help, so I don't know what else would. I'm using an iPhone 5.
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Finally!
Amplify is the only bank I use so I have nothing to compare this to, but I was still surprised at how long it took for an app to arrive! Had no problem with the first sign in (no zero, surprise comma, etc) and honestly the only reason I wanted this app was to check my account balance on the go. I'd tried many times with the regular site on my phone but it wouldn't let me actually click on my accounts and the amounts shown were never right, which caused a huge problem one time - and incorrect information about one's bank account is hardly a mishap one can afford multiple times!
It sounds like some things need to be tweaked and updated, but so far it works fine for what little I need it for.
It sounds like some things need to be tweaked and updated, but so far it works fine for what little I need it for.
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