Good idea on the app, but needs fixing.
The app needs improvements. I am not seeing my season passes and every time I try to link it it won’t let me link my season passes. I have tried to see if I could purchase guest tickets from my season pass Benefits or discount whatever the cases but it’s not letting me. The app needs a lot of fixing. When I call it’s like they don’t know what’s going on. I explain and they keep saying that the app is having some technical difficulties. It’s been over a month and I’m getting the same issue. Looks like this will be my last season pass to Sesame Place.
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App doesn’t function properly
I bought tickets and downloaded the app. Signed up and got an error message for two days. Finally the app opened and now it can’t recognize my purchase made with the same email to have tickets on the app. Customer support is non-existent.
Non Functioning at the Park
During the most important time, the app was completely non-functional. Kept getting login errors, weird glitches, and was unable to pull up season pass or reservations, or use the map. After a reinstall, I was completely unable to log in through the app at all for the rest of the visit. Seems like maybe there were some server errors and this was bad timing, but a very disappointing experience.
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