Good idea on the app, but needs fixing.
The app needs improvements. I am not seeing my season passes and every time I try to link it it won’t let me link my season passes. I have tried to see if I could purchase guest tickets from my season pass Benefits or discount whatever the cases but it’s not letting me. The app needs a lot of fixing. When I call it’s like they don’t know what’s going on. I explain and they keep saying that the app is having some technical difficulties. It’s been over a month and I’m getting the same issue. Looks like this will be my last season pass to Sesame Place.
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App doesn’t function properly
I bought tickets and downloaded the app. Signed up and got an error message for two days. Finally the app opened and now it can’t recognize my purchase made with the same email to have tickets on the app. Customer support is non-existent.
Non Functioning at the Park
During the most important time, the app was completely non-functional. Kept getting login errors, weird glitches, and was unable to pull up season pass or reservations, or use the map. After a reinstall, I was completely unable to log in through the app at all for the rest of the visit. Seems like maybe there were some server errors and this was bad timing, but a very disappointing experience.
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Happy Place
Always fun! The characters are great. The park is kept very clean and the overall park appearance is excellent.
Response from developer
Thank you very much for your feedback!
App and website
Both the app and the website do not work properly, sign in issues that won’t allow me to review previous purchases and redeem guest passes.
Peggy Fallon
Friendly cast members fast service … welcome show was adorable
Good app
It’s a good app, but it would’ve been better if it had Apple Pay.
It would’ve made the checkout quicker since I don’t have to go look for my card.
It would’ve made the checkout quicker since I don’t have to go look for my card.
Fast & efficient
Fast and efficient
Very nice!
It was very easy to navigate. The kids will love it.
Fun for all ages
Love bringing my nieces and nephews for the summer
