Leave a Review Docusign
HELP
I’m giving this 2 stars so I can get someone’s attention in the support center. I have an account with an email address at my old brokerage. That email address has been closed out so I need to update my email. I sent in a support ticket explaining this and YOU GUYS EMAILED THE OLD EMAIL ADDRESS. I already paid $200+ in December 2020 for this and now I can’t access this or change/update my email address. The customer service on the phone said he didn’t have access to update accounts. There has got to be someone who can change an email address or remove the 2-Step verification on my account so I don’t loose all my documents or the $200 I already paid for. He suggested a refund and to start a brand new account. Can someone else please help me?Show lessMelizarr1
Developer Response
Thank you for reviewing the app, and for being a customer of DocuSign. We are sorry to hear about your experience, but we appreciate your feedback on how to make DocuSign’s app even better.Update the app, Developers
Please allow me to change my signature in the app.
As well, when checking boxes, I noticed the checkmark can sometimes be hidden behind the
box. Please make it so the checkmark sits on top the box, if you can. Otherwise I have to check the box after emailing it to myself, in the email. I think I have to make sure I allow others to sign it.
Lastly, make it so I have the option to change who can/can’t sign a document in the app. Please make it so we have the option to save the document in appShow lessbilambilam
A life Line
This process is moving according to the outline, but I was surprised to received, the email to sign- trying not to reply on negative comments on the internet and out of mouths of people that are unsatisfied with their situation, just hold on this is your help coming. The light in darkness. Your business has a life line, just sit tight and let the process work, I have not received a dime yet, but do believe it’s coming, I have worked hard All my life and so have you, just hold on. I know you on the edge this your help line for your Business!Show lessTRACO MEDIA
Easier identity validation this time
Usually I had to answer obscure questions about what color one of my previous automobiles was from twenty years ago (I’ve had about 38 over my life to this point) which took me about ten tries. Infuriating! But somehow, this time, via my access to my phone and geo-location, DocuSign was able to trust me and allow me to sign my documents without the non ADA compliant means of relying on senior memory.Show lessZellywag
Terrible support for the app and iPads
One example of my continued frustration with this company: When I try to edit a normal document to resize the fields of a text box (because for some reason the website is so bad that I have to use the app on my iPad Pro to do that) the app is claiming that the page contains some fields are not supported by this device.. so I can’t edit it at all. This never used to be an issue. They have reduced the support staff who was never great to begin with as well. This company is getting worse and worse and I hope you will think twice about getting a subscription if you are considering it. Go with Adobe instead. Or anyone else who will actually care about your issues and try to solve them. My iPad Pro is a computer replacement and I shouldn’t need to use my laptop just for this app... that should be mobile friendly due to the nature of the need for this business. I would give them zero stars if I could.Show lessCassparilla
Developer Response
Thank you for reviewing the app, and for being a customer of DocuSign. We are sorry to hear about your experience, but we appreciate your feedback on how to make DocuSign’s app even better.Can’t get account set up.
I’m on the “Create your signature” page. I tried the Draw option and the scratch across the screen did not look like my signature. I tried the Upload option but I could not resize the signature on the signature line. The uploaded signature also looked like a signature on a post it note stuck on the signature line and not like a signature with a transparent back ground placed on the page. Then I created an acceptable signature in the Choose option. However, the page isn’t allowing me to scroll to the bottom of the page to press the create button. I’m probably doing a lot of things wrong but I’m having a real hard time working with this app. Any help you can give would be appreciated.Show lessStumped3000
Great, except one big thing.
The button on the contract detail page that says “Sign” gives me anxiety because I haven’t looked at the agreement yet, and it appears that tapping “Sign” would sign it without me having had a chance to review it. The button would better if it were “review and sign” , or, “Begin signing”. I wanted to know that tapping sign didn’t automatically sign the doc before I had the chance to read it. Disregard any spelling errors in this post—if any—because the text in the review box is white on a white background. (That might be another bug to look at.Show lessbenglencrab
Hate the app-Risk to personal data
Please tell me how to remove the app from my phone. I have gotten random calls about docs for my signature. This is NOT true. I added the app for the purpose of signing a single doc. My signature on that doc proved to be unnecessary
I believe Your app has opened up my information to fraudsters
I demand that you remove my information (including my signature) from DocuSign immediately. I don’t need your app
I plan to inform the US Govt regulators about the problem that your app has caused meShow lessMatCan28
Nice try!
Somehow the check marks never show up on the final copy, you CANNOT write anything in a text box, and everything is very hard to place. It would be worth it to be able to do at all on the road, if only they could fix these glitches!
I’ve also had glitches keep occurring where my signer cannot “finish” the document; it just keeps cycling back to the same pages over and over again. I’ve been on the phone with customer support several times, and no one seems to know why this is happening, in fact they implied it was my fault somehow, but have no suggestions for a way to fix it. After having this problem multiple times with multiple customers, I am sadly going to have to find another service, since you don’t seem to have a fix for it and it is seriously impacting my business!Show lessshwenger
Developer Response
Thank you for reviewing the app, and for being a customer of DocuSign. We are sorry to hear about your experience, but we appreciate your feedback on how to make DocuSign’s app even better.Updates needed to save time when creating a contract
When i create a docusign agreement, the old version of the app was much better. What i mean is that when I tap the signature button, it places the signature icon in the middle of the screen and I am forced to then grab that icon and move it to the necessary location. In the old version, all I had to do was tap the screen in the location I wanted place the icon. With the new version, takes me twice as long to create a docusign agreement because I am touching the icon twice for every signature. iIf you could change it back to where we can just tap the screen on the place we want to place the signature, that would be great!! Otherwise, I love the app!!Show lessDMGUxoxoxo
Developer Response
Hi there. Thank you for reaching out, and for being a customer of DocuSign. My team and I will consider your feedback as we work on our new version.
