Leave a Review Docusign
Issue Finish and Close
I have been using this app for years. And now there’s a major bug! I wasted 2 hours trying to sign one document. Apparently after signing a document, if you choose Finish and Close, the document does not show up in the list of documents. Frustrating. I also deleted my entire list of previous documents and they keep coming back. I have uninstalled and installed and no luck. I have imported from Dropbox and email, sign and close. No luck. HOWEVER, it did work... after I signed, selected Finish and Email. After emailing, I got the document finally in my list along with all the duplicates of trying to sign Finish and close before. So frustrating. 1 star review until I see this fixed.Show lessHardwork316
DocuSign is the Best and it's simple
One of my favorite apps! I've been using DocuSign for years and have had no complaints. It's simple and user friendly. If you can't figure it out, then it probably has something to do with you and not the app or service itself. I use this a lot with my job and also with my family and friends. Signing documents can't get any easier. It literally take me less than a few minutes to import a document into DocuSign, place signature and/or other necessary fill-in’s, and email the signed copy right back to myself, or necessary party.Show lessCurran24
Can’t finish and send
I received a document to sign using Docusign. I followed the instructions, although very few were provided. After signing, I hit Next at the top of the page — and hit Next at the top of the next page over and over (it was only a 3 page docuent!) until I gave up. Then I found the menu but there was no option to finish. The first option on the list was to Finish and Sign Later. After selecting that option, I thought maybe it didn’t work was because I had not downloaded the app, although I had not been told to do so and, upon finding the app and reading information, I learned that it should not be necessary to download and install the app if trying to sign something sent to me. Nevertheless I downloaded the app and tried again — with the same results. Needless to say, I do not plan to purchase this app. I also told the sender of my problems and was told they would send a printed document in the mail — and I was told they had also had problems. Piece of junk!Show lessData Flunky
Developer Response
Hi there, can you please provide me a little more information about what you were experiencing? It also looks like you’re running an old version of the DocuSign app. If you update to the latest version, it should solve some of the problems you’re experiencing.Can’t log in... need SSO option (Okta etc)
Can’t log in. Need to add integration for SSO solutions like okta on mobile. This will not take my normal SSO password and so have no idea what my actual DocuSign password is since on desktop it is always passed through via SSO. SSO is mandates by our organization.
I also tried the log-in with salesforce option, did that, successfully logged in (with SSO) and when it passed the info over it said “name and email combination already exists for this account” - no kidding, I’m trying to log in (existing user) and instead it is trying to create an account.
I’m actually a big fan of docusign and the desktop app is amazing, new UI is nice - but when I can’t even log in on mobile to check on documents over the weekend it’s pretty darn frustrating. Please add better way to log in (SSO support) and I will change to 5 stars.Show lessMik3mitts
Developer Response
Hi there, thank you for your response and for being a customer of DocuSign. Can you please provide me a little more information around what you are experiencing? If you previously logged into your account with SSO, the DocuSign app should support your log in. We'd be happy to help troubleshoot if you're able to provide more information.
