MyBluebird Taxi User Reviews

BLUE BIRD, PT TBK

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Could do better

Trying to say this as kindly as possible, It would be nice if the updates to the app led to faster performance, fewer advertisements and a better user experience. I find each app upgrade has a negative correlation to my desire to support bluebird, which is one of the better taxi company’s in southeast asia. Looking forward to improvements.

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Bg122277

a year ago

Response from developer

Hi Bg122277 thank you for the attention to MyBB Apps. Every input from the customer in the next update in our Apps will always try to meet customer expetation. If you have problem with our services you can WhatsApp bebi at number +6281117941234/email to customercare@bluebirdgroup.com or you can contact us at 021-797 1245. -kh-

Great app

Could not go to Bali without this app

.jpr

a year ago

Response from developer

Hi jpr , thank you for the rating :) don't forget to click the following link to find out about our promos https://www.bluebirdgroup.com/promo/ -Rm

Can’t sign up

Tried to sign up with my Indonesian phone number but it said the prefix was banned(?) I just gave up and deleted the app. Waste of time. Hate dealing with amateur 3rd-world apps like this

Nameofme7676767

a year ago

Response from developer

Dear Sir/Madam, Apologize for the inconvenience, please provide your phone number and capture problem ? you can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm

App should adjust different time zone

I ordered golden/bluebird couple of times for rides from airport, and nothing to complain. Except one, confusing time frame showed in the app that doesn’t adjust different timezone. Example I flew from Jakarta to Bali and ordered Golden Bird according to our arrival time in the ticket. Pick up time in the app will automatically be adjusted back to Jakarta time. It’s very confusing and we feel sorry to the Golden drivers that have to stand by at airport at wrong pick up time and they complained to me as if I’m pressing the wrong button, which I wasn’t! I then always call the bluebird call centre in destination to make sure the right pick up time, too much to work on!

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Takeyourpants22

a year ago

Response from developer

Hi Takeyourpants22 thank your for the rating and your feedback, apologize for your inconvenience. Please provide your phone number and booking id ? you can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm

Needs several improvements

1. Cannot book more than one taxi or car in one booking.
2. Cannot use the same payment method for more than one booking (while the booking is still active or in the future).
3. Not easy to select saved place as the origin or the destination.

The ImAd

a year ago

Response from developer

Dear Mr/Mrs , Apologize for the inconvenience, please provide your phone number has r egister in application? you can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -ip-

Time estimate

It is a good app but would be nice if it gave an ETA during the ride

ISB0001

a year ago

Response from developer

Dear Sir/Madam, thank you for the rating, don't forget to click the following link to find out our promos https://www.bluebirdgroup.com/promo/.Tks-ip-

Password

There is no provision in the app to change your password if you forget it, I’ve hit a brick wall trying to change it. Bluebird can’t help! Very frustrating.

Von11z

a year ago

Response from developer

Hi Von11z . We apologize for the inconvenience. Please inform your phone number which can be contacted via email customercare@bluebirdgroup.com or via live chat bebi 081117941234 for us to follow up. Thanks. -Ys-

Bluebird

I rate this app very highly. It was easy to set up and very easy to use. I like how it shows the driver, how much the trip will cost and you know you’re getting a genuine bluebird taxi. Highly recommend this app.

jenban58

a year ago

Response from developer

Hi jenban58 , thank you for the rating :) please invite your friends and family to download the My Bluebird application and click the following link to find out about our promos https://www.bluebirdgroup.com/promo/ -Ys

Can’t disable promotion notifications

It’s annoying that we can’t unable certain types of notifications, like promotions, within the app. This is a basic feature in apps these days, and should be made available.

I’m tempted to just switch all of them off…

Steven Winata

a year ago

Response from developer

Hi Steven Winata , apologize for the inconvenience. As information, promo notifications can be stopped by clicking unsubscribe in the email that you received. If there are still problems, you can inform your account in the application via the BEBI whats app on phone number 081117941234/email customercare@bluebirdgroup.com/contact us at 021-7971245 so we can immediately follow up on this report. -Rom

Completely unreliable!

From crashing when using ezride, not being able to process payment for no valid reason while processing them a couple of weeks after without any issue, blocking you from rebooking in the meantime and impossible to pay those failed payments with gopay, saved adresse is not kept as entered, showing the animation in reverse, like taxi is shown as moving backward… support/customer service from app simply can’t do a thing, really a pain! I’ve been using goride more and more due to that

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WWBluedays

a year ago

Response from developer

Dear Sir/Madam , Apologize for the inconvenience, please provide your Booking ID and your account has r egister in application? you can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm