Leave a Review Alamo Drafthouse
Apple wallet support
I personally haven’t had issues with using the app, but will there eventually be support to add our purchases movie tickets to applet wallet? It would be highly convenient so that I would only have to open the ticket from the Lock Screen vs. having to take steps to unlock the iPhone, navigate to the app, open the app, and then pull up the ticket within the app.Show lesstC Benz
Horribly user unfriendly
The app shut down and wouldn’t let me access my tickets when I had the season pass, then it told me to uninstall it and redownload it from the App Store. When I did I can’t access my season pass for 60 days because of the stupidly inconvenient 60 days policy where it doesn’t let you re instill the season pass on your device despite the fact that I’ve paid for it already. The app being broken and then telling me to reinstall it, combined with the ridiculous 60 day period for installing the season pass has now ruined my ability to use the subscription that I paid for. Horrible app, do not use it. If you do, don’t use the season pass. It’s a scam.Show lessTommy Tony Johnson
Ticket Purchases Not Showing
Over the past few months, I have been experiencing issues with the Alamo app. For starters, I am not able to see it my ticket purchases in the app until the day of the actual movie showing. this is a huge inconvenience because I need to request a refund for one of my tickets and I cannot do so because it’s not showing in the app that I actually purchased a ticket. In addition, you are not allowed to leave seats open in between each other. Therefore, you are forced to pick seats next to other people. Alamo needs to fix this right away.Show lessNDi108
unable to subscribe to season pass
Browsed showtimes and bought two tickets without issues. Nice.
But when I try to subscribe to Season Pass, after tapping "select" under the highest tier option, nothing happens and there is no "continue" or "purchase" button to tap. "Select" is highlighted for some time, but scrolling the screen returns it to unhighlit state. When clicking on the support button in app store it assumes I'm in Austin, which is why I'm writing all this now.Show lessLate night eater
Would love to have notifications
The app is easy and so far working very well. However, would love to have the option of turning on notifications for upcoming shows I bought. So far, there’s a banner on the bottom, when you open the app, that reminds you of whatever show you have coming up next. But there is no notification on the phone level.Show lessJJHZZ
The checkout screen needs to a little work
So after you selected the movie, date and time for the movie, and the seats, you arrive at the checkout screen to pay. The checkout screen tells you to review your order, but it only shows the number of tickets and the total amount that you need to pay. The actual details of your order (i.e., the movie, date, time and selected seats) aren’t shown. This type of information should be displayed on that screen to prevent a consumer from making errors. I’m frequent patron of Alamo and I’m sure you guys will fix this.Show lessWill2116
Used to be great
App used to work great. Recently it started to stop showing me my tickets to upcoming shows. I now have to just rely on my email confirmations which isn’t a huge deal but it supposed to show on the app. When they seem to disappear it makes me worry I don’t have my tickets anymore.VonnieDeer
Doesn’t Show times for “The Big Show”
The app works reasonably well. I haven’t received any points or offers after making my purchases through the app, so I don’t how I am supposed to earn points.
My biggest concern is, I can’t see any options for my local Alamo Drafthouse “Big Show” movie times why is that?Jersey07042
Love the app
I love the app and the convenience of it. BUT tickets I’ve recently bought don’t show up on the app. It just started happening, luckily I kept my email confirmations but I’d prefer just to pull it up in appabalducci92
Great App, Poor Product Management
I use the app quite regularly but what I find annoying is the $1.79 convenience fee that is taxed at .15¢. Why does this even exist?
The optics just makes it appear like a greedy revenue stream from an otherwise awesome company.
Please get sales and marketing out of product management. They ruin your brand with dumb stuff like this.Show lessKoji Suja
