Leave a Review Alamo Drafthouse
App has bugs that need to be fixed
This app used to work fine most of the time (with the exception of when I was trying to buy tickets to Endgame). Had to use Fandango instead.
Anyway, with this recent update, I was trying to use a rain check voucher to use for one ticket and it won’t work. It kept giving me the “something went wrong” error page and I wasn’t even trying to buy a popular movie. I usually have to redeem those through the website because the app has never fixed this bug. It’s been like a year of this bug still in there. Very frustrating.
Another issue I have had more recently was trying to use my season pass. I would select to use my season pass for the movie. Go to the final page to finish the order. And the “something went wrong” error page popped up when I tried to confirm and pay. I tried multiple times and couldn’t get it to work. It was not a popular movie and it wasn’t even close to being sold out.
Why am I paying $20 a month for a season pass that forces you to use the mobile app if it’s always broken or having server issues? I’m going to cancel the season pass if this app doesn’t get fixed. This is ridiculous.Show lessAJDIJKENKF
the latest version of the app never loads anymore
as a frequent patron of the drafthouse, i had grown accustomed to using their mobile app to browse the schedules for the 6 locations in the austin area, but more importantly to remind me when i've bought tickets to one of their screenings, but with this latest version of the app, it crashes upon attempting to launch it every time. i've force-quit & relaunched it. i've performed hard resets of my iphone 6s. i've even uninstalled/reinstalled it. nada.
and with the gradual roll-out of their long-awaited season pass program & learning that it requires using the mobile app to redeem, it is very distressing that the app never works for me anymore.Show lessbobbXha
Sheesh
It would be really wonderful if you remembered my card while I’m logged in. But when you don’t remember it would be even more wonderful if your card scanner actually worked. I sat there for 8 min trying to scan my card. 8 mins, big deal right? Should have had the card attached to my account.DJ ATM
Local Location Missing
This app works well and I use it frequently. However, the Denton location is not listed to select as my local location. Additionally I do not receive deals and offers for this location.Focused Locust
App is fine, Support is lacking
I have no issues using the app and find the UI simple enough to navigate. Picking seats and pulling up purchased ticket information is easy.
A nice to have would be the ability to purchase items separately (Mondo cups for example) or add onto an existing order somehow. There’s been multiple times where they announce the cups and I’ve already bought my tickets. Only way to add it is to refund and purchase it all over again which isn’t ideal since I could lose my seats.
My main issue pertains to the Support tab. It’s poorly optimized for mobile devices (inputs and text are too small). The bigger problem is that support never responds to anything. I’ve sent two support tickets and never got any replies, makes me wonder if it even submits the form properly.Show lessDrevend
Pretty bummed
The app looks and operates great, but I’m saddened by its straightforwardness. Whereas The Alamo experience is vibrant and fun and full of things to see, the app offers only to sell you a ticket to a movie.
I would love a schedule plus a part of the front page dedicated to upcoming events at The Alamo so we never miss one of those unique Alamo experiences. Clicking on an event tells you all about it and what to bring or expect.
There should be a merch shop for all the Alamo swag you could ever want.
There should also be an “Limited Time” menu look so we can see what specialty made dishes to pair with certain movies that are currently at the theatre.
Drink specials as well for our theatre should be viewable.
There is so much more life to be added to this app. The design is great. The icon is great and the splash page when opening the app is great. Just Alamo-ize it.Show lessForCrimson&Blue
Clean, but needs integration.
Love the look and style of the app, lots of great design and beautiful layouts.
Finding movie times and seats is easy enough and the diagrams are less confusing than most theatre apps.
During checkout however I wish there was integration for iOS functions such as Apple Pay so I can use Apple Pay Cash to request the funds to purchase the tickets from friends and directly apply it to the purchase.
Also, wallet support for tickets would then be nice as well.Show lessCitizenInsane27
App works great, some minor notes.
App works great and buying tickets was a breeze. No crashes on my end. There are some features I wish were included in the app such as:
-The ability to pay for tickets with Apple Pay.
-Being able to use Apple Wallet to show the tickets instead of bringing up the app.
These are some of the features I wish were standard and they’re what’s keeping me from giving this a perfect review.Show lessdkay_14
Solid app
This app is solid. I agree with people in saying it would be nice if you could order from the app somehow but the app works fine as is.
Also Alamo is the best theater on the planet. I love movies and have been to a lot of theaters but nothing comes close to Alamo 🤘🏿Danwakeem
Great when it works (which isn't often)
Constantly crashes (usually when I'm first booting the app up) or it will freeze my entire phone for up to 30 seconds.
When it does work, it's great. I'm a Season Pass holder and luckily it hasn't crashed on me when I go to redeem my tickets but I'm always waiting for it to happen.MikeV431
