Leave a Review Alamo Drafthouse
Charge Card for Menu Items
Instead of having the server come back to pick up the credit card for menu items, it should be possible to order from the app or be able to provide server with Customer # that is attached to my credit card, like when you stay at a hotel and they just charge the card. A specified percent can be put for the tip and a 24 hr period to adjust the tip of there was an issue. It interrupts the movie to have to find the credit card halfway through the movie.Show lessOctocroco
Citibank Card Declines
app WAS great for me when this issue wasn’t a problem, but if you’re paying with a citibank card your purchases automatically decline (also through the website). citibank specifies that in alamo’s transaction doesn’t include a name on the transaction memo and citi automatically recognizes that as fraud. if they would update that small feature, i’d give this app another star.Show lessshowtimeson
Terrible App - Has a Mind if it’s Own
DO NOT USE THIS APP - I selected my movie and time and put in my credit card - they charge $1.50 service charge per ticket. No problem EXCEPT the app changed my time without my knowing it until the actual ticket came up. They refunded it but they DO NOT REFUND THE SERVICE CHARGE. Just call the theater and book your seats on the phone and you’ll get the time and date you want + no service fee. The above happened twice on the same day where it changed what I had entered and they stole $7.50 in service charges that they will not refund even though their app malfunctioned. Just avoid the app and call in for your seats and all will be good and you’ll be $$$ ahead.Show lessMaxwellax
Works fine for buying tickets.
I’ve used it for the better part of a year with no major issues. Haven’t tried using a gift card with it, but I’m happy with the basic functionality of browsing movie times and then purchasing tickets.Ro-licious
Glitches
There are too many glitches with this app. The most annoying/frustrating/crappy thing is it gave me an error when I tried to purchase tickets. You would think an error meant it didn’t go through right? Wrong. I tried to purchase tickets again and got the same error. I decided to purchase tickets at the theater and looked at my settings in the app and saw I had tickets. Both payments went through. Request a refund right? No big deal. Well they don’t refund the $6 booking fee.Show lessmxp300
You guys are so awesome but plz add Apple Pay!!
Both your app and your website should really accept Apple Pay as a payment method, this makes it so much easier and lower risk to your customers! Please implement this ASAP!!Kiggles
Doesn’t work and still charges you
First experience with this app is very disappointing. Try to book tickets they charge my credit card twice and then said sorry your tickets didn’t go through your order was canceled and we probably charged you. Did not say have to recover the money from the charge and there’s no way out of it in the app. Called Alamo Drafthouse no one there knows what to do seems like a scam to me. Maybe this is it really Alamo Drafthouse app stay away don’t download probably just a virus that takes your money.Show lessThe Crazy Horse1
Great app if it wouldn’t make my phone freeze
When the app works smoothly and loads quickly under normal network condition/WiFi its really great and well designed.
Too often unfortunately after the app splash/loading screen comes up, the app freezes and then makes my whole phone frozen/un-usable for 30 second or so.
I’m using an iPhone 7, 120gb model.Show lessSatnismymotor
Ordering food on app
We’d love to be able to order food while on our way to the theatre or even sitting down without having to wait for someone to take our order.
Also, family rewards instead of individuals would be great!Ycgonzalez
suggestion
This is a good app but it would be beneficial I think to be able to mark the movies you want to see/plan on buying tickets for and have them all be accessible in one spot.KatieOta
