Leave a Review Zaxbys
Awful experience
These past two days I’ve tried to use this app and it’s given me nothing but trouble. The first day I accidentally put it as the wrong location, but there was no where on the app I was able to cancel the order much less even view it. And it was a nightmare trying to have the store cancel and we don’t even know if we will actually get a refund for it. Today we gave it a second chance and once again had another issue. It scheduled our food for the next day. We didn’t have a choice to schedule it or to even know what time it would be ready until after we paid. I spoke to the people at the store if there’s anyway to make it today and just make a note that it was already made and they said they couldn’t and said in order to make the food we would have to purchase it again. They had me go all the way back through the line (which took forever) just for them to tell me they were out of chicken tenders. Literally the only reason why we went here. Extremely dissatisfied with this overall experience.Show lessHmolts
I’m upset
My Zaxbys was recently renovated. I’m upset by the new design and by historical items lost. This zaxbys has been in Monroe, Ga for well over 10 years and has always had a very classic and old design. Your taking away the authenticity of Zaxbys by making look like a millennials house. They have taken away many options at this Zaxbys and it has made the customer experience way less enjoyable. There was a drink machine that allowed customers to have flexibility in what they drank and was a very bad idea. As a person who knows others with health conditions. They need this flexibility to be able to drink options right for them. This is not ok and I think management needs to take into consideration the customers and what elements were most beneficial to business. It’s just stupid to take away items that drive people towards the business. The old Zaxbys was unlike any other and they have lost many customers due to the renovation.Show lesskkf135
Employees were great food not so much
I would like to say that every employee I encountered was very polite and professional. I really appreciate that. It’s the food I have a problem with. It’s hit or miss with the chicken. Sometimes it’s cooked perfectly and others it was way overcooked. I would also get these tiny little pieces of chicken. At first I laughed until I realized it was actually considered one of the tenders. Sometimes it was two tiny pieces. Let’s talk about these fries. Probably the worst fries I’ve ever had. The first few times I had them they were so undercooked and some were raw in the middle. Today I asked them to cook them a little longer and they did. But I got my order and went straight home, 3 miles away, and the fries were so cold. Zero warmth. The only reason I have been eating there so much recently is I was very ill for a couple of months and my daughter sent me a gift card. I used it up today and unfortunately I won’t be back.Show lessGuyfufuguguffufug
Developer Response
Thank you for the feedback. If our guest service team can help, please reach out! +18668929297Not your best day.
Placed online order. Went to wait at curb side and arrived per the time stated on web site. Once arrived there was no designated parking places. Parked at other location and went inside to a mad house. Couldn’t get near anyone to ask for my order. Went back outside and got lucky as someone was moving so I got the spot marked number 3. Called and gave them my spot information. After about 15 min. I called back and asked about my order. The girl hung up on me. I called back and another lady answered and told me she would get my order out but that she was short handed . I asked could I come get it. So I went in and got my order. There was a mixup on the dressing so I had to go back in and exchange the dressing. When I got home I had gotten the wrong salad and the new sweet bun I got was under cooked. It took over 30 mim to get my curb side order. You can do better service than this.Show lessrvjag1995
Didn’t process order
Made account earlier this week. Used app to place an order for the very first time today, a pickup order. App threw an error when I went to place the order but credit card showed the charge pending. Arrived to find out order never went through, Staff were confused. Placing a pickup order on an app should streamline the process for both staff and customer, did the opposite. Now need to make sure I’m not being double charged as a result.
This glitch isn’t the only issue. I don’t know why recent order history isnt accessible under account, I couldn’t even figure where to go to confirm if my order even was placed. Navigation lags constantly loading the images of food and UI navigation needs improvement.
Use food apps all the time and this only outright negative experience I’ve had with one. Will not be using this app again. On-site staff were nice and understanding, issue is just with this app.Show lessCelebiShrine
Lemonade
I visit this store a couple of times a week. I have gotten good food & good service. Better than the Zaxby’s in Griffin. But this evening I ordered a small lemonade because I have gotten it before. I didn’t taste it until half way home. It was the worst tasting lemonade that I have ever had. It was bitter & tasted like lemon juice & water but no sugar. I didn’t ask for a receipt so I can’t tell you more. I ordered my usual: Grilled Cob salad with an extra egg, 2 extra vinaigrette salad dressing, a plain grilled chicken salad & a small lemonade. I know you have had a hard time getting quality employees but the few that you hired are good. I’ve noticed delays because of shortage of employees. Consider this constructive criticism. I probably should have rated your store higher because the only problem with this evening order was the bad lemonade.Show lessmerryellie
App is buggy
The old version of the app seem to work fine for me. For some reason, the new version that debuted several months ago, does not have as many features. I loaded a gift card on the app, but it would not allow me to use the gift card unless I order ahead. My Zaxby’s will not allow me to pick up orders through the drive-through that I have ordered ahead. I have to go inside. The problem with that is leaving animals or kids in the car. I really wish I had not loaded that gift card onto the app! Today, I tried to go order ahead and pick up something, but the app would not open. I was in the parking lot of my Zaxby’s, so it was not a distance issue, it just continue to spin. I closed and reopened several times, no change. When I got home, I tried to open the app again to add the points from my purchase and it is still doing the exact same thing. Spinning never opening. I don’t know why they felt the need to change the app. I’m not really impressed!Show lessArggggghhhhh!!!
Great app, one gripe
So far the app is pretty easy to use and has had some nice offers (outside of just redeeming reward points). If you don’t actually order through the app, you can scan at the counter/drive thru window before paying for your order to get the reward points. You can also enter your receipt info afterwards if you forgot to scan.
My one gripe…. I can’t remove a drink from a meal when ordering in the app. I usually get a meal but no drink and it takes a dollar off the meal price. I’ve been doing this forever at Zaxby’s and I can still do it in person, but there’s no option to do it with an app order. It’s not a huge deal but it makes me not want to order in the app as often since I can’t remove the drink. Ordering the items a la carte are more expensive than the meal price so that’s not an option eitherShow lessjteague95
Wow. Just, wow.
First off, I would just like to say that I am SO impressed. Zaxby’s, you always seem to satisfy me, but with this new app you have really outdone yourselves. Every time I click the app icon I am transported into a magical world of delicious chicken fingers, a sleek and easy-to-use interface, and great options for receiving my food. I am so glad Zaxby’s made this app, as all other food delivery apps pale in comparison. The official Zaxby’s app is the ONLY one that offers all of the delectable sauce options. Thank you, from the bottom of my heart.Show lessZaxby's Worshiper
Pretty useless in current version
I have ordered twice from this app and both times my credit card has been charged but my order doesn’t go through. The staff has been understanding and filled the order after proof of payment on my bank app, but it is a hassle, defeats the benefit of ordering ahead, and I don’t get reward points. Staff stated that a lot of people are having problems, so maybe it works fine for some, but not on my iPhone. New rewards program broke the app, or so it appears. For now I’ll be ordering at the drive through.
Update: gave it a go one more time, same thing. I get charged and the order isn’t sent to the store. I have zero issues with the other food apps , it’s this one.Show lessFrank427
