Leave a Review Zaxbys
I HATE ZAXBYS
zaxbys is one the most jobs to work at or even work for I had a interview with them today and when I went in for a interview the manager was so disrespectful and it disgusted me I have no problem with some men being gay but that manager had a complete attitude with me I brought my social security bc since I’m 16 I thought that would be the only thing they needed bc it didn’t say I needed a id that’s why I applied there in the first place but he kept asking these unnecessary questions other then talking about the interview he kept asking why my social security looked messed up why I don’t have a id why I’m 16 and other questions i found rude honestly it was the worse job I ever experienced and would never plan on going back I mean he even told me I can’t work there till I have a id when I work at any other job and juss needed my social for any other 16 year olds out there if you looking to work at a zaxbys in tucker or anywhere else i wouldn’t even suggest it these managers are so out of hand nowadays but y’all all stay safe out hereShow lessi hate zaxbys
I never get any rewards and the app is horrible
I literally just spent 45 minutes trying to place an order through the “new app”. It was awful, when I logged in it said that I had a reward to use… FREE DELIVERY WITH AN ORDER OF $35 OR MORE. My order was $38 and some change. I selected my reward at checkout and it was kicked back. I had to start all over again. I have ordered on this app numerous times and this is actually the very first reward I have received… which is very odd, but I couldn’t use it. I don’t think I will ever order through this app again. It’s absolutely ridiculous how much you have to go through just to place an order. I could’ve gone to the drive through a long time ago, come home, eaten my food, AND taken a nap as long as it took. Unacceptable.Show lessMeldawn40
Fix Your App Design
I live in a town with three zaxby’s locations. I use each of them from time to time. Now I have used plenty of fast food apps in my life. I’ll admit I have made the occasional mistake of ordering from the wrong restaurant location before in other apps too. I’m not perfect and things happen. Maybe once or twice in the time of using some of my more favorite restaurants. What I can’t explain is the number of times this has happened while using the zaxby’s app. Tonight it happened again. I swear it has happened despite my efforts to choose the correct restaurant location. You would think I’d be able to get it right after having it happen to me 5-6 times. The frequency of this problem is more than double the rate I’ve ever experienced with any other app. Fix it, please. I want to keep eating here, but this is beyond aggravating. Maybe make picking your pickup location more visible, require me to choose at the start of an order, or maybe a quick “are you sure this is the location you want” before hitting pay.Show lessMatt8687
First experience and last experience.
I downloaded the app to order ahead, placed the order, clicked on “get directions,” and ended up at a store that was totally different than the one I placed my order for. And when I went in to the help section to tell Zaxby’s about the problem, there either isn’t a way to contact them or it is so expertly hidden that it would take a magician, a PhD, and a Seal Team to find it. So I went from frustrated and annoyed to outright angry.
So I’m going to dispute the charge for my order (since “let us help” means “let us watch you accomplish nothing”) and just deleted the app. Never again. And it’ll be a while before I go back to a Zaxby’s at all after this.Show lesssimmojb
It’s actually pretty dope and more reliable than DoorDash for Delivery
Using the app to order delivery has been such a good experience. We used to DoorDash from Zaxby’s quite a bit.. (We have a big family, 5 kids between the ages of 10 to 1) DoorDash was always unreliable and even though we always tip above the suggested tip ($10+ on average), items were always missing, incorrect. So we decided to try directly from Zaxby’s. Let me tell you, I simply throw a respectful comment in there asking if they can verify sauces are correct, and so far it’s a 100% win rate. Food has been higher quality and arrives while it’s still hot! Not lukewarm. 10/10. We were probably satisfied with DoorDash 20-30% of the time, but now it’s 100%. Keep it up Zaxby’s. P.S. The free Sunday delivery is dope. Promotions always available.Show lessDreadraught
Why fix something not broken?
Horrible update! Couldn’t log in until I went to the website and had to change my password so my account could be updated. I got NO error message on the app. It just wouldn’t let me log in. Tried to order on the app. Finally went thru on the third try. Charged my card everything looked good. Went to store and they didn’t have the order! Pulled up my card to prove I ordered and found the charge reversed! They offered to take the order but it was the full on lunch rush and I wasn’t going to be that person to cut in front everyone when it wasn’t the store’s fault. I had to get back to work as I was out of time by then so ended up with a cup of soup for lunch! Very disappointing.
Update-still horrible and don’t bother contacting Zaxbys if you have a problem. Got a canned statement saying sorry and working on this. Just gave up and deleted the app.Show lessPaginsmith
Intuitive and quick
The app is very nicely stylized, intuitive for the most part, there does seem to be some inconsistency with the rewards you receive for making an account with the app, but just reloading the app a few times does seem to smooth things over. Nothing terribly frustrating from an experience perspective, unless you’re the kind of person for whom ten minutes is the pinnacle of inconvenience. Great app, guys! Keep up the good work!Show lessMatt-Reviews
Problems migrating and clunky CX
I previously had the app, and was not able to migrate to the new app with my detail intact because while they had my email address, they did not have a phone number. I had to create a new account using a new email address and completely lost all my order history. Also, the new design makes it take longer to select and customize my order details. Finally, if I go to the rewards tab and see I have a reward and choose ‘Select’, you should launch the specific area within the menu for that item to make it easier to take advantage of any rewards. It seems counterintuitive to have to apply the reward at checkout. If I clicked it from Rewards tab throw up a validation check to confirm I want to use it and then guide me to meet reward requirements (e.g. item 1 and item 2 for BOGO, added side for free shareable, etc).Show lessPT_Lady
Fire everyone involved w/ the dev of this app
It took 20min just to log into my account:
1) With the app update it forced me to change my password. Doesn’t read from keychain and pass update is unnecessary anyway, but the fact that there are password requirement is absurd. This is an app to order food, not my bank account. The pass I tried to use is even valid on other sites. (Yes I used a generic junk pass bc it doesn’t matter for an app used to order food).
2) After updating my password (which doesn’t get saved to keychain) it didn’t even log me in. It kicked me to the Home Screen so I had the pleasure of typing everything in again.
3) Once I’m finally in, location check fails twice with improper error handling.
4) Once I found the location, I tried to order for pickup. In order to process the order, a delivery address was REQUIRED. Zaxby’s…you will never need my address.
While the design is an improvement ascetically and I no longer have to add “drive thru” to my order, the implementation of this update is one of the worst I’ve seenShow lessbeginner corp
Error validating basket. Error validating basket.
This app has been working pretty well for me to make an order for delivery until the very last step. For some reason, there continues to be an “error validating basket” every time I try to send an order to the restaurant. (The order consists of the free Big Zax Snak meal reward upon signing up, in addition to one other item. Delivery, namely contactless, is selected.) I don’t understand how to fix this issue. I have the latest version so I can’t update the app and see if that fixes the issue, and there is nothing specific about the error message or hints or instructions as to how I can fix it, yet I’ve tried at least a dozen times and keep getting the same error message.
I only have a couple of days left to use this reward but it just won’t let me use it.Show lessSpider584
