CANNOT TRUST THIS APP
On June 25, 2024, our party of 6 was traveling Jet Blue from Punta Cana to Boston, with a layover at JFK. 24 hours before our departing flight, I checked the 6 of us in via the Jet Blue app. I saved the boarding passes to my Apple wallet. When we arrived at the Punta Cana airport the morning of our flight, we printed our luggage tags with our bags going to Boston. We had no problems with using our electronic boarding passes for the first flight to JFK. At JFK, we quickly got through customs, then we waited over an hour for our luggage that had to be re-checked before we could get on our flight to Boston. By the time we were able to go up to TSA to go through security, we only had 20 minutes until our flight was boarding. When I went to get our boarding passes out of my Apple wallet I realized they were not there. Inexplicably, the app failed to properly check us in for the second flight. By the time we realized the issue it was too late to check in and we missed our flight. As we could not get another flight out of JFK that night, I rented a car and drove us home. Despite this all being the fault of their app that clearly malfunctioned - Jet Blue refused to take responsibility and would not refund us for the flights or the rental car. This app cannot be trusted!!!
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I wish I could sue jetblue for the lack of empathy.
I recently had the absolute misfortune of flying with JetBlue, and let me tell you, it was one of the worst experiences of my life. From start to finish, the entire ordeal was a nightmare. The flight was delayed for hours, and that was just the tip of the iceberg.
First, despite booking our tickets well in advance, we were denied a seat on the plane due to the level of our ticket. Can you believe that? We paid for our seats like everyone else, but somehow JetBlue decided we didn’t deserve to board the flight. When we tried to speak to someone about this, the employee was incredibly rude and actually told us to stop talking. She flat-out refused to let us speak to customer service and made it clear that our concerns didn’t matter.
But it didn’t stop there. After being denied a seat, we were put on hold for customer service for a mind-numbing eight hours. Eight hours! And after all that waiting, when we finally thought we might get some help, the representative hung up on us. No resolution, no explanation—just a dead line.
And if you think that was the end of it, think again. Our flight was canceled not once, not twice, but three times. We were stranded, stressed, and completely exhausted. JetBlue showed absolutely no concern for the inconvenience they caused. Their customer service was non-existent, their employees were rude and dismissive, and the entire experience was beyond frustrating.
This was, without a doubt, the worst travel experience I’ve ever had. I will never fly with JetBlue again, and I strongly urge anyone reading this to steer clear of this airline. They don’t care about their customers, and they certainly won’t care about you. Save yourself the headache and book with literally anyone else.
First, despite booking our tickets well in advance, we were denied a seat on the plane due to the level of our ticket. Can you believe that? We paid for our seats like everyone else, but somehow JetBlue decided we didn’t deserve to board the flight. When we tried to speak to someone about this, the employee was incredibly rude and actually told us to stop talking. She flat-out refused to let us speak to customer service and made it clear that our concerns didn’t matter.
But it didn’t stop there. After being denied a seat, we were put on hold for customer service for a mind-numbing eight hours. Eight hours! And after all that waiting, when we finally thought we might get some help, the representative hung up on us. No resolution, no explanation—just a dead line.
And if you think that was the end of it, think again. Our flight was canceled not once, not twice, but three times. We were stranded, stressed, and completely exhausted. JetBlue showed absolutely no concern for the inconvenience they caused. Their customer service was non-existent, their employees were rude and dismissive, and the entire experience was beyond frustrating.
This was, without a doubt, the worst travel experience I’ve ever had. I will never fly with JetBlue again, and I strongly urge anyone reading this to steer clear of this airline. They don’t care about their customers, and they certainly won’t care about you. Save yourself the headache and book with literally anyone else.
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Thanks JetBlue
Every time I fly JetBlue , I praise god that I didn’t fly American Airlines.