eDispatches User Reviews

Penguin Management, Inc.

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Unable to load

I have good connection to the internet but it says it’s unable to load due to no connection. I can’t see any of the messages, incidents. I have the new iphone 16 maybe that is the issue.

Update: all I had to do was uninstall the app and reinstall it. It now works on the new iphone 16!

MattSkal_85

a month ago

Response from developer

Hi MattSkal_85, We're sorry to hear that you're experiencing this issue! To help resolve this, please reach out to our support team. You can do so directly in the app by going to More > Help & Support > Submit a Ticket. Alternatively, you can also reach us via email at support@edispatches.com or by calling us at 973-453-5810. We're here to help!

SMS suggestion

I would love to receive text message by the same number so I could whitelist it in my contacts. Right now it looks like email-like messages sent from random numbers. Please fix that so it is more user-friendly.

James G Temple

9 months ago

FD Chaplain/Firefighter

I really like the detailed features in the app. The map location allows our guys to easily see who is responding along with their location.

PGS 73

a year ago

Crashes

Everytime I try to look at the alerts section, the app crashes. I can access all the other tabs without the app crashing. The app is updated. I’ve uninstalled and reinstalled the app. I’ve restarted my phone. It’s still crashing when l open the app up.

Unknown882

a year ago

Response from developer

Hi Unknown882, We're sorry about your experience and the issues that you mention are important for us to fix. They are not normal, nor are they something you should experience when using eDispatches. Many of us at eDispatches are first responders too, so we know how much every second counts. There are a number of things that could be at play, and we'd like to help you get to the bottom of it. Please reach out to our Support staff so that we can assist you. There are three ways you can contact us: by using the app (Settings -> Help & Support -> Submit a Ticket), by sending an email to support@edispatches.com or by phone at 973-453-5810, option 2. We hope to hear from you.

CarPlay

I love the way it works! Now make it with with Apple CarPlay automatically !!!

Rickthh

2 years ago

Terrible App Speed

Great concept however the time lag is so poor that the app is no longer usable for the urgent nature that this app is intended for.

Will stop relying on this app as have many of my colleagues. Very sad for the developer to be selling this program with so little sensitivity to the needs of emergency service programs.

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b ginger

2 years ago

Response from developer

Hi B Ginger, We're sorry about your overall experience and the delays you mention are important for us to fix. They are not normal, nor are they something you should experience when using eDispatches. Many of us at eDispatches are first responders too, so we know how much every second counts. There are a number of things that could be at play, and we'd like to help you get to the bottom of it. Please reach out to our Support staff so we can assist you. There are three ways you can contact us: by using the app (Settings -> Submit a Ticket), by sending an email to support@edispatches.com or by phone at 973-453-5810, option 2. We hope to hear from you.

Miss the Old app

Recently the app has been lagging to the point of being unusable

Fhjosjdji

2 years ago

App constantly crashes when opening

This app used to work fine on my phone but now there’s at least a 50% chance the app crashes each time I open it to listen to a dispatch, and when it does open fine it is very slow in terms of responsiveness.

Dddajej

2 years ago

Quiet

Every single dispatch I get is insanely quiet. When I hook it up to ambulance audio I have to turn it to full volume, and even then it’s very hard to hear. This tells me that it is an issue with the app, not my phone. This needs to be fixed, as it gets very hard to discern addresses and numbers. I often have to ask dispatch for the information again, which takes valuable time.

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