Leave a Review SpotHero
Essential app for people who travel or live in a big city
I fly monthly for work and use this app to reserve parking at nearby hotels and use their free shuttle service. It's saved me a lot of money from not having to Uber, use airport parking, etc. Every time I've used this for airport parking it's been Great but always a little confusing when you first arrive at the hotel and need to figure out exactly where to go/what to do. The savings makes up for it. My last experience was extremely unpleasant though. I used the app to find parking for a restaurant in downtown Toronto. It was fine getting in but once the lot filled, with two rows on both sides of the lot it becomes to tight we weren't able to pull out. We had to go in the restaurant and on the p.a ask other drivers to come out and move cars around. This wasn't because of a bad parker but the lot size isn't made for that many cars. I wish you could leave reviews because this was a 2 hour ordeal and unacceptable. The app shows a average star rating but no way to actually write a review?Show lessAnthonymsp
Developer Response
We appreciate your feedback! We're sorry you had trouble with your reservation, but will be sure to make note of this. If you have any additional comments don't hesitate to reach out to us directly at support@spothero.com.Made Downtown So Accesible
SpotHero is the BEST. I live in Chicago, but nowhere near any CTA stops, and downtown parking is so unpredictable price-wise and availaibility-wise. Getting downtown used to be such a gamble of taking at least an hour to get to or from there via bus-to-train-to-another-train, spending too much on Ubers, or driving down there to find there is no parking anywhere (or that is going to be $30+ for just a few hours). SpotHero saving me spots that I can afford right near wherever I am heading has changed my entire relationship with going downtown. This app has given me a chance to explore so much more of my awesome city in a way that is affordable, both financially and time-wise. So grateful for SpotHero!!Show lessLKMalley
Terrible customer service not thinking about the customer
Beware - what time you are parking and if the garage/lot is really open as the app is misleading.
I called spothero to report an issue that the app allowed parking to be reserved in a garage which was actually closed for entry during the start time of the reservation. The issue is that I was telling the customer rep that this is a suggestion to improve the app experience for customers by not listing garages/lots that are closed during that time and the rep was just not willing to listen. She constantly said we cannot know what the customers needs are so the customer has to look into the details. SERIOUSLY??? At this day and age you have an app that is way behind the game and when a customer is giving a feedback you actually have the nerve to answer this way? If you record your phone calls, please go and listen to this conversation. I am willing to be contacted to again share my suggestion to improve the app for better customer experience for future.Show lessaabrakaadaabra
No help when the app doesn’t work
I was at a concert and parked in a parking garage with the end time being 11:30pm. The concert was running late and at 11pm I was asked by the app if I wanted to extend the time. I put my credit card in and tried to extend the time, but kept getting a message saying traffic jam it’s not you it’s us. Sign out and in again or call SpotHero. I tried over and over with the same message (keep in mind my internet was otherwise working fine). I called SpotHero and was on hold for 10-15 minutes during the concert until my time expired. Practically ruined the end of the concert and when we got back to the car we were charged at the parking garage like we never used spot hero, so instead of $25 it was $50 to park there. Called SpotHero the next day and they said extensions were not guaranteed and there was nothing they could do. Gave me a $5 credit to SpotHero. Worthless since I won’t be using the app again.Show lessjpdoran
Fine app but very terrible customer experience
There is a glitch in your app that sends a push notification when you have 30 minutes left on your reservation and it tells you to extend. The problem is if an extend option is not available the user experience and customer experience is very unclear and terrible. For me this miscommunication resulted in me having to pay for parking in the lot for 400% more than what I already paid in the app bc this miscommunication caused me to miss my reservation ending. When I called and emailed the customer experience responses were all condescending and it took a few weeks to final get some credit which was less than 50% of what I had paid for parking. The issue to look into is the messaging in the push notifications. If an extension is unavailable maybe the notification that your reservation is ending should exclude anything about extending. Also the button on the reservation that says extend should be disabled or should say something like extending is not available for this spot.Show lessAshleyshopper124463883
Developer Response
We appreciate your feedback and apologize for the trouble. We're always working to improve our services and will definitely make note of your experience and your suggestions. If you have any additional comments or questions, feel free to contact us directly at support@spothero.com.Great Customer Service
I had secured a spot to attend a concert at Wrigley Field. However when we arrived, we were unable to get into the garage. We drove another block and paid almost twice what we had through Spot Hero. I was able to cancel my SH reservation, even though it was after my reservation time, which was a huge relief. Then I realized that they’d credited my SH account. After asking, and explaining that I seldom have a need to use the app, I was then credited to my original form of payment. What a relief!!! They also added a credit to my account to make up for the cost difference! Very happy with my SH experience, and will recommend to others who may be going into the city!! Thank you Spot Hero!Show lessRHillGH
Great concept but didn’t work
First time using SpotHero app. I reserved a parking garage in my area for a week bc I’m out of town. The first lot was full and the attendant declared that Spot Hero was a scam. I got a credit and rebooked. Second lot was full and said they had no control of this and not to use Spot Hero. I called Spot Hero customer service and they were very kind and rebooked me. I went to the third lot that Spot Hero rebooked me at and they were full! That lot told me to try another one nearby so I called Spot Hero to try and book me there since I had the credit. The customer service agent said it looked like there were openings so he booked me at this fourth lot. I got there and … it was full! At this point I was in near tears bc I was late getting to the airport and that attendant had mercy and let me stay. The Spot Hero customer service is lovely and the interface is good but it simply did not provide the service. I wish it worked but it didn’t and it was incredibly stressful.Show lessLara Kim
Seems like a scam!
We reserved a parking spot through Spot Hero for a Rockies Baseball game in downtown Denver. Not being from Denver, we had to use our navigation app to get us to the parking lot. The address that I imputed into our navigation took us to a spot where there was a large building with no parking lot to be found. Thinking I made a mistake in putting in the address into our navigation, I tried again, nope, I imputed it correctly the first time. We ended up having to find another parking lot and paid more money. Here is the first kicker, I tried contacting Spot Hero off their contact page for a refund the moment we got parked in our new parking lot. Their contact page claims that they will respond within 24 hours. I am on day 3 and have not heard a thing and still no refund. The second kicker, our friends that we are going to the game with also used Spot Hero and had the same exact thing happen. Maybe this review will prompt a response, but I doubt it. I would stay as far away from this scam as possible!Show lessMlovato1970
Lot Descriptions Aren’t Reliable
SpotHero is often a convenient way to reserve affordable parking, but one bad experience has me looking for alternatives. I reserved a space in the app and proceeded to the lot. There was only one space remaining but it was marked as a compact car space. The app description specifically says you can park anywhere that doesn’t say “reserved”. Since I was late and the app description makes no mention of compact cars, I figured I was Ok. But I still pulled in as far as possible and ensured I wasn’t impeding traffic (Subaru Outback). That didn’t work, and I got a ticket. Oh well. SpotHero’s customer service didn’t respond to my initial email but i was able to speak to someone by phone. They were apologetic and polite but only refunded the initial parking fee. That’s fine, but I’m now suspicious of whether my “reservation” really counts for anything and whether I can rely on the app’s lot descriptions. Paying this ticket wipes out months of whatever “savings” I’d accumulated using SpotHero.Show lessaberg
They work with tow company’s to rip you off in the kindest way
I have been using spot hero for years and it seems I keep running into the same issues over and over again. I will select the time closest to when I arrive ex9:55 am I get to the parking lot I book for 10 am and Leave my car by 10. I select the correct time and exit time. I place book and double check. Still is correct. I check again after finding out my car was towed it moved my reservation to noon, the tow company acknowledge that is was an issues that happens to their towed cars a lot. I got lucky a few times as I knew the lot manager and they were kind enough to either call or let me know instead of towing. This issues has happened over and over again multiple times, each time no resolution , just “we will look at the tech side” it’s beyond frustrating and has cost me more money than I’ve saved in my time with this app from paying the fees at garages for “incorrect parking time” yet the app shows proper time at time of booking and payment only later to show a different time. This app has cost me money, caused me to be stuck in a garage trying to figure out why the parking ticket I used to get in won’t work on the way out, having to pay a lot attendant for the same reasons. I’d recommend using the meters as this app does not save time and moneyShow lessdominick samuel
Developer Response
Thanks for leaving this review, and we're very sorry for the trouble you experienced with your reservation. The last thing we want is for any of our customers to be ticketed or towed. We have passed these details along to our tech team to investigate this further. Feel free to reach out to support@spothero.com with any additional feedback, comments, or questions.
